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From: Richard Blanco Richard on 27 Mar 2008 16:41
I have a client that is experiencing the follow issue with their new Windows
Mobile 6 phone (Samsung Blackjack II) and Activesync:

Email sync is consistently delayed by 8 minutes. "Real-time" push to the
phone for email is not working correctly. Eventually the sync occurs for
inbox/contacts, etc., except only every 8 minutes.

What actions I have performed to resolve/test the issue:

1. Spent countless hours with AT&T's support group to eliminate the
possibility of the phone as the culprit. Hard resetting phone, reconfiguring
network access, etc. Phone was exchanged for a NEW unit and the issue
continued with the User1 mailbox profile.

2. Setup a DIFFERENT user's mailbox profile (User2) on the new replacement
phone. NO ISSUES. Activesync and real-time push of email behaved properly
with the different user. Emails sent to user's Exchange mailbox would
IMMEDIATELY be visible on the new Samsung Blackjack II mobile phone.

3. Setup affected user's profile (User1) on a DIFFERENT Windows Mobile phone
(Treo 750). The behavior of the Activesync was exactly the same as on the
Blackjack II phone. Activesync would be delayed by 8 minutes or so.

At this point I am convinced that the issue is USER SPECIFIC on the
Exchange/Server side. Client has an SBS 2003 environment with W2k3 Service
Pack 2 installed.

4. Used the following MS KB articles to try to troubleshoot the issue:
kb822176
kb817379
kb833745

I also found the "Microsoft Up-to-Date Notifications Binding Cleanup Tool"
and set it up on the server, but was not able to use it properly. I am not
even sure if this would help with this situation or not since I am unclear as
to its purpose.

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