ATI 2400 Pro problems
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From: Mark Rathgeber on 24 Apr 2008 07:31 I have a new Inspiron 530 with an ATI 2400 video card. I think it's really called "ATI 2400 HD Pro" or something similar. Since I got the computer, almost two weeks ago, the display intermittently becomes corrupted and sometimes it resets itself but sometimes not. I've worked through most of the self help stuff on the ATI website, downloading latest driver (the newest of which is less than one week old), completely turning off hardware acceleration, and it still does it. There was one last step on the ATI page saying something about turning off shadowing, a bunch of other miscellaneous stuff, but I'm thinking if I need to do all that, there must be some problem with either the card or the software. Anyway, is there a shortcut to getting through to someone at Dell that can authorize either sending me a replacement card, or allowing me a discount on an upgraded card purchased from Dell? Their phone service is poor, and their chat tech options haven't yet seemed worthwhile. But, if I have to go back to either of them and just bide my time, I guess I can. I'm just hoping that other newsgroup readers might know of some easier ways of customer service. Thanks, Mark
From: S.Lewis on 24 Apr 2008 07:52
"Mark Rathgeber" <alvamark(a)gmail.com> wrote in message news:01d4fdfe-4779-4f9c-aa51-4b81fb5da10e(a)k37g2000hsf.googlegroups.com... >I have a new Inspiron 530 with an ATI 2400 video card. I think it's > really called "ATI 2400 HD Pro" or something similar. Since I got the > computer, almost two weeks ago, the display intermittently becomes > corrupted and sometimes it resets itself but sometimes not. I've > worked through most of the self help stuff on the ATI website, > downloading latest driver (the newest of which is less than one week > old), completely turning off hardware acceleration, and it still does > it. There was one last step on the ATI page saying something about > turning off shadowing, a bunch of other miscellaneous stuff, but I'm > thinking if I need to do all that, there must be some problem with > either the card or the software. > > Anyway, is there a shortcut to getting through to someone at Dell that > can authorize either sending me a replacement card, or allowing me a > discount on an upgraded card purchased from Dell? Their phone service > is poor, and their chat tech options haven't yet seemed worthwhile. > But, if I have to go back to either of them and just bide my time, I > guess I can. I'm just hoping that other newsgroup readers might know > of some easier ways of customer service. > > Thanks, > > Mark Hi Mark, I prefer using the online hardware chat for their tech support versus either the phone or e-mail. Those are the only (3) options we have, and to me chat is the least painful. Plus it gives me a written record of what the tech did/says during the conversation - for possible future use. I also have that same card in an XPS420 with WinVistaHomePremium. Mine does something similar (intermittently/periodically) as well. Usually it occurs when waking the system from sleep via mouse or keyboard. The screen will flash (multiple times quickly) with corrupted display; it will do this for just a few seconds until it finally resets itself properly and then it seems to be okay. I don't recall the system doing it while fully powered on while either idling at desktop or while in use - primarily when waking from sleep. I'd just dismissed it as a 'Vista quirk'. I'm using the original factory image drivers from a December 2007 timeframe. My eventual plan (if I don't re-sell the system) was to replace the video card anyway to either a 256mb or 512mb card of my choice. You could contact Dell to have the card replaced and see if that cures the problem. Post back with your findings if you get a chance. Stew |