Another Standby & System Stanby Problem
in [Windows XP]
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From: PA Bear [MS MVP] on 30 Jul 2010 13:11 I would strongly encourage you to enable the Windows Firewall, even though you connect via a router. Norton (and McAfee) applications are notorious for not upgrading (or uninstalling) cleanly. Normally I'd have you uninstall NAV 21010, download/run the Norton Removal Tool, and then do a clean install of NAV 2010...but doing so would wipe out NSW and, I assume, Norton Save & Restore. Are the Norton "leftovers" causing the problem? Could be. Check with Norton/Symantec Support or seek assistance in the appropriate Norton Community Forum. Mackenrick wrote: > Windows Firewall is OFF. > > Other Norton Nav's have been installed on this comp. 2006, 2007,2008, > 2009. > It currently has Norton Save & Restore and Norton Systemsworks installed > also. > > No preinstalled AV on this computer. I built it about 4 yeara ago. > >> Is the Windows Firewall enabled? >> >> Has another Norton application (e.g., NAV 2008; NIS 2007) or a McAfee >> application ever been installed on the computer? >> >> Did a Norton or McAfee free-trial come preinstalled on the computer when >> you bought it? (Doesn't matter if you never used or Activated it.) >> >> Mackenrick wrote: >>> Thanks for the assist PA Bear, >>> >>> 1. Win XP SP3 is installed and current. >>> >>> 2. I think Windows is fully patched. I've run Windows Update and run >>> Custom installs so I can install available updates for things like video >>> cards, etc.. That being said, I think there was a time or two that all >>> the >>> updates may not have installed. I'm not sure how to find out. I just >>> ran >>> Win Update and there is nothing listed. >>> >>> 3. I run Norton AV 2010 and it is current. I also occasionally run >>> Malwarebytes AntiMalware, to check for things Norton might miss. I do >>> not >>> run a third party firewall other then the one on my Linksys Router. >>> >> <PASTE> >> PA Bear [MS MVP] wrote: >>> Please answer all of the following questions by number in your next >>> reply >>> (no need to quote this post): >>> >>> 1. Is WinXP SP3 installed? >>> >>> 2. Is the computer currently fully-patched at Windows Update and/or have >>> any >>> updates failed to install recently? >>> >>> 3. What anti-virus application or security suite is installed and is >>> your >>> subscription current? What anti-spyware applications (other than >>> Defender)? >>> What third-party firewall (if any)? >>> >>> Mackenrick wrote: >>>> Up until about a week ago my wife was able to put her desktop PC into >>>> Standby Mode (Start/Turn Off Computer/Standby), and the "Power Schemes" >>>> worked so that the computer would go into "System Standby" after 1 hour >>>> of >>>> non use. Now only the screen saver comes on correctly but the computer >>>> will >>>> not go into System Standby after 1 hour of non use nor can the computer >>>> be >>>> put into Standby manually (Start/Turn Off Computer/Standby). When she >>>> tried to put the computer into Standby mode manually, it turns off the >>>> monitor, starts to turn off the computer but it comes right back on >>>> again, >>>> the monitor comes back on and Windows loads. >>>> >>>> I've read dozens of posts on this subject, I believe it may have >>>> something >>>> to do with my old mouse driver. The only thing that has changed on >>>> this >>>> computer in the last week is the IBM mouse (usb) was replaced because >>>> Windows would no longer turn it on when Windows loaded. I would have >>>> to >>>> unplug it and plug it back into the usb port before it would work. I >>>> tried >>>> several other mice and they all worked but the above problem appeared. >>>> I >>>> suspect it has something to do with the old IBM mouse drivers. Is >>>> there >>>> a >>>> way of removing the old IBM mouse drivers? All updates >>>> are current on Windows. >>>> >>>> Is there something else that may be causing the problem? Thank you for >>>> your help. >> >> .
From: Mackenrick on 31 Jul 2010 14:17
Thanks Bear, I'll turn Win Firewall back on (I think it got turned off when I had Norton Internet Protection installed on this comp last year. I'll also look into the Norton removal tool and consider cleaning everything out and doing a clean install of NAV, SW and S&R. Thanks for the help. -- MacKenrick "PA Bear [MS MVP]" wrote: > I would strongly encourage you to enable the Windows Firewall, even though > you connect via a router. > > Norton (and McAfee) applications are notorious for not upgrading (or > uninstalling) cleanly. Normally I'd have you uninstall NAV 21010, > download/run the Norton Removal Tool, and then do a clean install of NAV > 2010...but doing so would wipe out NSW and, I assume, Norton Save & Restore. > > Are the Norton "leftovers" causing the problem? Could be. Check with > Norton/Symantec Support or seek assistance in the appropriate Norton > Community Forum. > > > Mackenrick wrote: > > Windows Firewall is OFF. > > > > Other Norton Nav's have been installed on this comp. 2006, 2007,2008, > > 2009. > > It currently has Norton Save & Restore and Norton Systemsworks installed > > also. > > > > No preinstalled AV on this computer. I built it about 4 yeara ago. > > > >> Is the Windows Firewall enabled? > >> > >> Has another Norton application (e.g., NAV 2008; NIS 2007) or a McAfee > >> application ever been installed on the computer? > >> > >> Did a Norton or McAfee free-trial come preinstalled on the computer when > >> you bought it? (Doesn't matter if you never used or Activated it.) > >> > >> Mackenrick wrote: > >>> Thanks for the assist PA Bear, > >>> > >>> 1. Win XP SP3 is installed and current. > >>> > >>> 2. I think Windows is fully patched. I've run Windows Update and run > >>> Custom installs so I can install available updates for things like video > >>> cards, etc.. That being said, I think there was a time or two that all > >>> the > >>> updates may not have installed. I'm not sure how to find out. I just > >>> ran > >>> Win Update and there is nothing listed. > >>> > >>> 3. I run Norton AV 2010 and it is current. I also occasionally run > >>> Malwarebytes AntiMalware, to check for things Norton might miss. I do > >>> not > >>> run a third party firewall other then the one on my Linksys Router. > >>> > >> <PASTE> > >> PA Bear [MS MVP] wrote: > >>> Please answer all of the following questions by number in your next > >>> reply > >>> (no need to quote this post): > >>> > >>> 1. Is WinXP SP3 installed? > >>> > >>> 2. Is the computer currently fully-patched at Windows Update and/or have > >>> any > >>> updates failed to install recently? > >>> > >>> 3. What anti-virus application or security suite is installed and is > >>> your > >>> subscription current? What anti-spyware applications (other than > >>> Defender)? > >>> What third-party firewall (if any)? > >>> > >>> Mackenrick wrote: > >>>> Up until about a week ago my wife was able to put her desktop PC into > >>>> Standby Mode (Start/Turn Off Computer/Standby), and the "Power Schemes" > >>>> worked so that the computer would go into "System Standby" after 1 hour > >>>> of > >>>> non use. Now only the screen saver comes on correctly but the computer > >>>> will > >>>> not go into System Standby after 1 hour of non use nor can the computer > >>>> be > >>>> put into Standby manually (Start/Turn Off Computer/Standby). When she > >>>> tried to put the computer into Standby mode manually, it turns off the > >>>> monitor, starts to turn off the computer but it comes right back on > >>>> again, > >>>> the monitor comes back on and Windows loads. > >>>> > >>>> I've read dozens of posts on this subject, I believe it may have > >>>> something > >>>> to do with my old mouse driver. The only thing that has changed on > >>>> this > >>>> computer in the last week is the IBM mouse (usb) was replaced because > >>>> Windows would no longer turn it on when Windows loaded. I would have > >>>> to > >>>> unplug it and plug it back into the usb port before it would work. I > >>>> tried > >>>> several other mice and they all worked but the above problem appeared. > >>>> I > >>>> suspect it has something to do with the old IBM mouse drivers. Is > >>>> there > >>>> a > >>>> way of removing the old IBM mouse drivers? All updates > >>>> are current on Windows. > >>>> > >>>> Is there something else that may be causing the problem? Thank you for > >>>> your help. > >> > >> . > > . > |