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From: hamlet on 21 Jan 2008 05:09
Hi All

I have produced Authorware web packaged pieces using Authorware 7.02 and
utilising MS Access databases with ODBC connectivity to store content
information (text and references to graphics) and handle storage and retrieval
of user data. These pieces are uploaded to and accessed from our company wide
intranet.

Everything runs fine in edit mode. However, when I web package the pieces and
upload them to our remote server, many users are experiencing extremely slow
loading, but much worse, the application often crashes with the following
message:

[b]Authorware Runtime has encountered a problem and needs to close. We are
sorry for the inconvenience.[/b]

The crashing occurs randomly at any time during execution of the application -
does anyone have suggestions on how I can improve the application and prevent
the crashing.

Thanks in advance.

From: Mark Tomlinson on 21 Jan 2008 11:35
hamlet wrote:
> Hi All
>
> I have produced Authorware web packaged pieces using Authorware 7.02 and
> utilising MS Access databases with ODBC connectivity to store content
> information (text and references to graphics) and handle storage and retrieval
> of user data. These pieces are uploaded to and accessed from our company wide
> intranet.
>
> Everything runs fine in edit mode. However, when I web package the pieces and
> upload them to our remote server, many users are experiencing extremely slow
> loading, but much worse, the application often crashes with the following
> message:
>
> [b]Authorware Runtime has encountered a problem and needs to close. We are
> sorry for the inconvenience.[/b]
>
> The crashing occurs randomly at any time during execution of the application -
> does anyone have suggestions on how I can improve the application and prevent
> the crashing.
>
> Thanks in advance.
>


Are you using any ActiveX controls or anything else on screen? Try
unloading those when they are not in use with Unload() - read the
inbuilt documentation.

'Random' crashes are not that easy to debug to be honest, so any other
info you can supply would help someone find you an answer.

What browsers? what OSs? etc etc Does it only crash with certain
browsers? etc etc


Mark
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