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From: Doug on 11 Jun 2010 13:47
I get this message:




[Error number: 0x8DDD0018]
The site cannot continue because one or more of these Windows services is
not running:

Automatic Updates (allows the site to find, download and install
high-priority updates for your computer)
Background Intelligent Transfer Service (BITS) (helps updates download more
quickly and without problems if the download process is interrupted)
Event Log (keeps a record of updating activities to help with
troubleshooting, if needed)
To make sure these services are running:
1. Click Start, and then click Run.
2. Type services.msc and then click OK.
3. In the list of services, double-click on Automatic Updates and then click
Properties.
4. In the Startup type list, select Automatic and click Apply.
5. Verify that the Service status is started, if the Service Status is
Stopped click on the Start Button.
6. In the list of services, double-click on Background Intelligent Transfer
Service (BITS) and then click Properties.
7. In the Startup type list, select Manual and click Apply.
8. Verify that the Service status is started, If the Service Status is
Stopped click on the Start Button.
9. In the list of services, double-click on Event Log and then click
Properties.
10. In the Startup type list, select Automatic and click Apply.
11. Verify that the Service status is started, If the Service Status is
Stopped click on the Start Button.

I do all this stuff, I check to see if they are started, and I still get the
message.
From: MowGreen on 11 Jun 2010 15:04
Doug wrote:
> I do all this stuff, I check to see if they are started, and I still get the
> message.

Since you didn't post which edition of Windows the computer is running
let's assume this is occurring in Windows XP, correct ?

Are the Startup settings being changed when you restart the system and
required update services being Disabled ? If yes, then the system is
infected. Using Internet Explorer see if it can be scanned here:
http://onecare.live.com/site/en-us/center/howsafe.htm

If the system can not access that site, download, save, and then
install: Malwarebytes anti-malware (MBAM)
http://www.malwarebytes.org/

Click the 'Download free version' button.
Allow MBAM to download it's latest definitions during it's installation.
When prompted to restart, do so to Safe Mode:
http://support.microsoft.com/kb/315222
Once the system is in Safe Mode, open MBAM and do a Quick scan, which is
the Default setting. If *anything is detected*, do a Full scan next.

When the scanning is finished, restart the system to normal Windows mode
and see if it can be scanned here:
http://onecare.live.com/site/en-us/default.htm

The above scan should restore the system's ability to update, key word
being should, if the system is malware free.


MowGreen
================
*-343-* FDNY
Never Forgotten
================

banthecheck.com
"Security updates should *never* have *non-security content* prechecked




From: Doug on 12 Jun 2010 11:35
Yeah, Mow. I'm in the process of doing this. Incidentally it's XP SP3 (stupid
of me not to say). I have already had one scan at the onecare site and it
came up clean. It's now doing a full scan. If that doesn't work I'll try the
MBAM advice. Meanwhile thanks for the help and I'll let you know how it goes.

"MowGreen" wrote:

> Doug wrote:
> > I do all this stuff, I check to see if they are started, and I still get the
> > message.
>
> Since you didn't post which edition of Windows the computer is running
> let's assume this is occurring in Windows XP, correct ?
>
> Are the Startup settings being changed when you restart the system and
> required update services being Disabled ? If yes, then the system is
> infected. Using Internet Explorer see if it can be scanned here:
> http://onecare.live.com/site/en-us/center/howsafe.htm
>
> If the system can not access that site, download, save, and then
> install: Malwarebytes anti-malware (MBAM)
> http://www.malwarebytes.org/
>
> Click the 'Download free version' button.
> Allow MBAM to download it's latest definitions during it's installation.
> When prompted to restart, do so to Safe Mode:
> http://support.microsoft.com/kb/315222
> Once the system is in Safe Mode, open MBAM and do a Quick scan, which is
> the Default setting. If *anything is detected*, do a Full scan next.
>
> When the scanning is finished, restart the system to normal Windows mode
> and see if it can be scanned here:
> http://onecare.live.com/site/en-us/default.htm
>
> The above scan should restore the system's ability to update, key word
> being should, if the system is malware free.
>
>
> MowGreen
> ================
> *-343-* FDNY
> Never Forgotten
> ================
>
> banthecheck.com
> "Security updates should *never* have *non-security content* prechecked
>
>
>
>
> .
>
From: MowGreen on 12 Jun 2010 13:22
You're mowst welcome, Doug. Remember to do the very last scan because if
the system is malware free then it should be able to restore the
required services needed to update.
http://onecare.live.com/site/en-us/default.htm


MowGreen
================
*-343-* FDNY
Never Forgotten
================

banthecheck.com
"Security updates should *never* have *non-security content* prechecked



Doug wrote:
> Yeah, Mow. I'm in the process of doing this. Incidentally it's XP SP3 (stupid
> of me not to say). I have already had one scan at the onecare site and it
> came up clean. It's now doing a full scan. If that doesn't work I'll try the
> MBAM advice. Meanwhile thanks for the help and I'll let you know how it goes
From: Doug on 14 Jun 2010 15:28
It worked Mow,

Thamks a million for your help.

"MowGreen" wrote:

> You're mowst welcome, Doug. Remember to do the very last scan because if
> the system is malware free then it should be able to restore the
> required services needed to update.
> http://onecare.live.com/site/en-us/default.htm
>
>
> MowGreen
> ================
> *-343-* FDNY
> Never Forgotten
> ================
>
> banthecheck.com
> "Security updates should *never* have *non-security content* prechecked
>
>
>
> Doug wrote:
> > Yeah, Mow. I'm in the process of doing this. Incidentally it's XP SP3 (stupid
> > of me not to say). I have already had one scan at the onecare site and it
> > came up clean. It's now doing a full scan. If that doesn't work I'll try the
> > MBAM advice. Meanwhile thanks for the help and I'll let you know how it goes
> .
>
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