Can't send message, says OE needs to close
in [Outlook Express]
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From: onemulligan on 3 Jul 2008 19:44 I tried to send a email with too many pictures attached. The email tries to send but won't go through. I tried to go to Outbox, highlight the message and delete it but then I get a message Outlook Express encountered an error and needs to close. I even tried doing a system restore to yesterday but that didn't work either. Is there a way I can get rid of the email so OE will work again? Thank you
From: PA Bear [MS MVP] on 3 Jul 2008 20:05 Windows version is...? =========================== 1a. Move any messages that you want to keep out of Sent Items and Deleted Items folders and into other local OE folders you've created for archiving (saving) such messages. 1b. Move 99% of your messages in your Inbox folder to other local OE folders, too. 2. Write down the location of your identity's store (http://www.insideoe.com/files/store.htm#storemain). 3. Close OE. 4. In Windows Explorer, navigate to your store folder, find & delete the files Outbox.dbx, Sent Items.dbx, and Deleted Items.dbx. To avoid such problems in the future: - Don't use Inbox or Sent Items to archive messages. Move them to local folders created for this purpose. - Empty Deleted Items folder daily. - Disable Background Compacting [not available in SP2] and frequently perform a manual compact of all OE folders while "working offline". More at http://www.insideoe.com/files/maintain.htm - WinXP SP2 only: Do not shut down your machine while Windows is automatically compacting your message store. - Disable email scanning by your anti-virus application. It can cause corruption (i.e., loss of messages), it provides no additional protection, and even Symantec says it's not necessary: <QP> Disabling Email Scanning does not leave you unprotected against viruses that are distributed as email attachments. Norton AntiVirus Auto-Protect scans incoming files as they are saved to your hard drive, including email and email attachments. Email Scanning is just another layer on top of this. To make sure that Auto-Protect is providing the maximum protection, keep Auto-Protect enabled and run LiveUpdate regularly to ensure that you have the most recent virus definitions. </QP> http://service1.symantec.com/SUPPORT/nav.nsf/docid/2002111812533106 -- ~Robear Dyer (PA Bear) MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002 AumHa VSOP & Admin http://aumha.net DTS-L http://dts-l.net/ onemulligan wrote: > I tried to send a email with too many pictures attached. The email tries > to > send but won't go through. I tried to go to Outbox, highlight the message > and delete it but then I get a message Outlook Express encountered an > error > and needs to close. I even tried doing a system restore to yesterday but > that didn't work either. Is there a way I can get rid of the email so OE > will work again? Thank you
From: onemulligan on 3 Jul 2008 23:53 I deleted the outbox.dbx, restarted the computer and now all is fine. Thanks so much for the help. "PA Bear [MS MVP]" wrote: > Windows version is...? > > =========================== > > 1a. Move any messages that you want to keep out of Sent Items and Deleted > Items folders and into other local OE folders you've created for archiving > (saving) such messages. > > 1b. Move 99% of your messages in your Inbox folder to other local OE > folders, too. > > 2. Write down the location of your identity's store > (http://www.insideoe.com/files/store.htm#storemain). > > 3. Close OE. > > 4. In Windows Explorer, navigate to your store folder, find & delete the > files Outbox.dbx, Sent Items.dbx, and Deleted Items.dbx. > > To avoid such problems in the future: > > - Don't use Inbox or Sent Items to archive messages. Move them to local > folders created for this purpose. > > - Empty Deleted Items folder daily. > > - Disable Background Compacting [not available in SP2] and frequently > perform a manual compact of all OE folders while "working offline". More at > http://www.insideoe.com/files/maintain.htm > > - WinXP SP2 only: Do not shut down your machine while Windows is > automatically compacting your message store. > > - Disable email scanning by your anti-virus application. It can cause > corruption (i.e., loss of messages), it provides no additional protection, > and even Symantec says it's not necessary: > > <QP> > Disabling Email Scanning does not leave you unprotected against viruses that > are distributed as email attachments. Norton AntiVirus Auto-Protect scans > incoming files as they are saved to your hard drive, including email and > email attachments. Email Scanning is just another layer on top of this. To > make sure that Auto-Protect is providing the maximum protection, keep > Auto-Protect enabled and run LiveUpdate regularly to ensure that you have > the most recent virus definitions. > </QP> > http://service1.symantec.com/SUPPORT/nav.nsf/docid/2002111812533106 > > -- > ~Robear Dyer (PA Bear) > MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002 > AumHa VSOP & Admin http://aumha.net > DTS-L http://dts-l.net/ > > > onemulligan wrote: > > I tried to send a email with too many pictures attached. The email tries > > to > > send but won't go through. I tried to go to Outbox, highlight the message > > and delete it but then I get a message Outlook Express encountered an > > error > > and needs to close. I even tried doing a system restore to yesterday but > > that didn't work either. Is there a way I can get rid of the email so OE > > will work again? Thank you > >
From: PA Bear [MS MVP] on 4 Jul 2008 03:44 YW & thanks for posting back. onemulligan wrote: > I deleted the outbox.dbx, restarted the computer and now all is fine. > Thanks so much for the help. > > "PA Bear [MS MVP]" wrote: > >> Windows version is...? >> >> =========================== >> >> 1a. Move any messages that you want to keep out of Sent Items and Deleted >> Items folders and into other local OE folders you've created for >> archiving >> (saving) such messages. >> >> 1b. Move 99% of your messages in your Inbox folder to other local OE >> folders, too. >> >> 2. Write down the location of your identity's store >> (http://www.insideoe.com/files/store.htm#storemain). >> >> 3. Close OE. >> >> 4. In Windows Explorer, navigate to your store folder, find & delete the >> files Outbox.dbx, Sent Items.dbx, and Deleted Items.dbx. >> >> To avoid such problems in the future: >> >> - Don't use Inbox or Sent Items to archive messages. Move them to local >> folders created for this purpose. >> >> - Empty Deleted Items folder daily. >> >> - Disable Background Compacting [not available in SP2] and frequently >> perform a manual compact of all OE folders while "working offline". More >> at http://www.insideoe.com/files/maintain.htm >> >> - WinXP SP2 only: Do not shut down your machine while Windows is >> automatically compacting your message store. >> >> - Disable email scanning by your anti-virus application. It can cause >> corruption (i.e., loss of messages), it provides no additional >> protection, >> and even Symantec says it's not necessary: >> >> <QP> >> Disabling Email Scanning does not leave you unprotected against viruses >> that are distributed as email attachments. Norton AntiVirus Auto-Protect >> scans incoming files as they are saved to your hard drive, including >> and email attachments. Email Scanning is just another layer on top of >> this. To make sure that Auto-Protect is providing the maximum protection, >> keep Auto-Protect enabled and run LiveUpdate regularly to ensure that you >> have the most recent virus definitions. >> </QP> >> http://service1.symantec.com/SUPPORT/nav.nsf/docid/2002111812533106 >> >> -- >> ~Robear Dyer (PA Bear) >> MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002 >> AumHa VSOP & Admin http://aumha.net >> DTS-L http://dts-l.net/ >> >> >> onemulligan wrote: >>> I tried to send a email with too many pictures attached. The email >>> tries >>> to >>> send but won't go through. I tried to go to Outbox, highlight the >>> message >>> and delete it but then I get a message Outlook Express encountered an >>> error >>> and needs to close. I even tried doing a system restore to yesterday but >>> that didn't work either. Is there a way I can get rid of the email so >>> OE >>> will work again? Thank you
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