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From: JbyronH on 15 Apr 2008 13:41
We have used Director for many years but have a recent problem with QuickTime 7
plug in. If we play a Director Shockwave file with a QuickTime movie in it in
either the FireFox or Internet Explorer browsers, the next Shockwave file we
attempt to open crashes the browser. It doesn't matter whether we attempt to
open the same SW file or another file with or without a QuickTime movie in it,
it still crashes the browsers. We even stripped all other Lingo out of the
Director file to make sure it was QuickTime that caused the problem. If we go
back to QuickTime 6.5.2 plug in, the problem does not appear. Any help would be
greatly appreciated.

From: kar13 on 21 Apr 2008 11:04
I'm having the same problem. Did you ever find a resolution?
-Karen
From: JbyronH on 22 Apr 2008 08:37
Hi Karen,
Thanks for the response. After awhile you begin to think it is just you!

We have been trying to figure this out for some time. We build online training
and we have continued to have this problem ever since QuickTime 7.0 came out.
We searched all the other forums, Apple's included, and we cannot get an answer
or even a recognition that the problem exists.

Tell me more about your situation, Karen. Maybe we can pool our experiences
and somebody on this forum cam help us.
Thanks again,
Jim

From: kar13 on 22 Apr 2008 15:43
Hi Jim.
We are repurposing previously created CD-rom projects for the web via
Shockwave. I have noticed that exiting the browser tab after playing a QT video
or jumping to another link within the Shockwave file has caused crashes.

I posted a similar question to these boards regarding Director crashing on me
when accessing a QT file within Director. Someone suggested I turn down my
graphics hardware acceleration. I did that (turned it very far down) and I am
now able to view, play, work in Director without a problem. I am also able to
view the QTs online within my Shockwave file without the whole thing crashing
on me. I haven't done extensive testing just yet to see if it's the total fix
for me. It doesn't answer the question as to why this is happening though. Is
it only my computer? Will others have this same issue? Is it only computers
with additional multimedia production programs? Is it fine on "general user"
computers?

Upon doing some more digging I found this...
[b]Here's a link to notes about a QT Xtra update that seems to address our
exact problem:[/b]

http://kb.adobe.com/selfservice/viewContent.do?externalId=tn_19353&sliceId=2

Scroll down to where it says "Bug fixes for Director and Shockwave version
10.1.1.016"

I'll have to ask the guy who Shocked my files if he has this "new" Xtra.
Perhaps it's our answer....

-Karen

From: kar13 on 23 Apr 2008 13:44
Jim,
What graphics card are you using? Two computers that crash on me both use
NVIDIA Quadro NVS 140M. My 3rd testing laptop has an ATI card and I have no
problems with my Shockwave or QT running on it or some other desktops in my
office. I Googled "NVIDIA QT" and found a bunch of items regarding known
problems with QT and NVIDIA.

The fix is per machine: disabling 'direct draw' acceleration via the
quicktime control panel

Does that help you at all?

Here's one of the many articles I found:
http://forums.nvidia.com/lofiversion/index.php?t42057.html

-Karen

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