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From: Madwen on 17 Aug 2006 15:40

ATT/SBC finally brought broadband to my neighborhood. (No cable here
either.) I decided to keep my dial-up connection for awhile until I
could change all the email over. My DSL was activated a couple days
ago, the phone guy says it's "in sync", and I was able to register and
get a User name and password but, after that, all I get is a message
from the SBC setup software saying that it is unable to connect to its
list of servers due to a TCP/IP error. I've repeatedly retried. No DSL
connection software, other than the set-up & registration program, was
provided.

Even worse, since the DSL people engaged, I can no longer get a dial-up
connection on either my computer or Airport Extreme modems on the DSL
line. I get "no carrier detected" and "unable to negotiate a connection
with the remote server" errors despite the presence of a strong dial
tone. Sometimes I actually get connected but the connection dies
quickly and is too slow to access anything including mail or usenet. I
can, however, get a connection on a different phone line (which I am
using now) so I know the dial-up problem is not my settings or hardware.

Everyone involved (SBCglobal, ATTWorldnet, SBC/ATT) denies
responsibility for the problem. I've been tied up with it for 3 entire
days now. I don't even know what rock to look under anymore or what to
try. A local person in SBC repair said that the transferred my line to
a different cable for the DSL but the DSL people say that cannot
possibly be the problem. Any ideas on what I should explore would be
vastly appreciated. Thanks. 10.3.9 on a Quicksilver.

Madeline
From: Rodger Stamm on 17 Aug 2006 16:40
In article <invalid-35A5BF.14403917082006(a)news-50.dca.giganews.com>,
Madwen <invalid(a)nospam.com> wrote:

> ATT/SBC finally brought broadband to my neighborhood. (No cable here
> either.) I decided to keep my dial-up connection for awhile until I
> could change all the email over. My DSL was activated a couple days
> ago, the phone guy says it's "in sync", and I was able to register and
> get a User name and password but, after that, all I get is a message
> from the SBC setup software saying that it is unable to connect to its
> list of servers due to a TCP/IP error. I've repeatedly retried. No DSL
> connection software, other than the set-up & registration program, was
> provided.
>
> Even worse, since the DSL people engaged, I can no longer get a dial-up
> connection on either my computer or Airport Extreme modems on the DSL
> line. I get "no carrier detected" and "unable to negotiate a connection
> with the remote server" errors despite the presence of a strong dial
> tone. Sometimes I actually get connected but the connection dies
> quickly and is too slow to access anything including mail or usenet. I
> can, however, get a connection on a different phone line (which I am
> using now) so I know the dial-up problem is not my settings or hardware.
>
> Everyone involved (SBCglobal, ATTWorldnet, SBC/ATT) denies
> responsibility for the problem. I've been tied up with it for 3 entire
> days now. I don't even know what rock to look under anymore or what to
> try. A local person in SBC repair said that the transferred my line to
> a different cable for the DSL but the DSL people say that cannot
> possibly be the problem. Any ideas on what I should explore would be
> vastly appreciated. Thanks. 10.3.9 on a Quicksilver.
>
> Madeline

Now you have a userID and Password. Get a router. Run the ethernet
cable from the DSL modem to the router (WAN port). Set up the router to
log into your account according to the router instructions. You do this
with a web browser. Then plug your computer(s) into the LAN ports of
the router. You are done. That is all there is to it. You should be
connected to the internet automatically after that.

Remember to put the DSL filters on ALL the Telephone lines you use in
the house too. Otherwise it will mess you up.

Hope this helps.

--
Rodger
From: Madwen on 17 Aug 2006 22:40
Dear Tim and Michael,

Thanks to your assistance, I managed to get hooked up!!! And once I got
a solid connection via Ethernet on my computer, I was able to move the
DSL connection over to my Airport Extreme with much facility. After
three days of a Hellish Nightmare, that was a welcome boon. You were
right, Tim, their installation software really sucks. Jeez.... it froze
three times on me and never was able to complete the task. I had to do
everything manually, just like you said Tim, after getting getting the
settings (and some other secret codes their setup sheet fails to tell
you) from their technical service which is mostly attuned to Windows.
The DSL modem is a Siemens. It sure runs hot.

SBCglobal DSL does not list a single piece of Mac software in their
compatibility list. Mail.app is not there and neither is Safari or
Firefox. Reminds me of the earliest ISP days on dial-up. The main
problem I am having now is getting my sbcglobal mail. I can send but
when I attempt to get mail, it just keeps asking for my password over
and over again. Then it takes the new account offline for some reason.
Amazingly, it gets all my other mail, from my dial-up accounts, with no
problem! I've gone over the settings several times and redid the
password too. Maybe someone else who has sbcglobal will recognize the
problem. I'm flummoxed.

And I still don't know if I can get a dial-up connection on the same
line (for transition purposes). SBC repair told me that they switched
my line to a different cable. That may be part of the problem since I
was doing dial-up on an integrated pair which now appears to be gone.
Another weird surprise is that, suddenly, when the DSL was activated, a
new network appeared on my Airport list. The nearest house is like
300-400 feet away and I do not have an antenna.

OTOH, this is really nice to have such speed. Cable isn't available and
Charter said they have no plans to install anywhere nearby in the
future. So SBC DSL is our only broadband option (satellite is also a
no-go here for internet... horrible). In addition to my question about
getting mail with Mail.app, I wondered if it is possible to connect with
dial-up simultaneously and, if so, how to do that. My DSL line also
functions as a phone line and I have a second line. Or is that a really
stupid question? And lastly, my Airport security is WPA2 so I assume
that our wireless network is secure enough. But I do not know how
secure are DSL transmissions.

Thanks again to you both!

Madeleine
From: Tim McNamara on 17 Aug 2006 23:13
In article <invalid-AD8392.21402717082006(a)news-50.dca.giganews.com>,
Madwen <invalid(a)nospam.com> wrote:

> Dear Tim and Michael,
>
> Thanks to your assistance, I managed to get hooked up!!! And once I
> got a solid connection via Ethernet on my computer, I was able to
> move the DSL connection over to my Airport Extreme with much
> facility. After three days of a Hellish Nightmare, that was a
> welcome boon. You were right, Tim, their installation software
> really sucks. Jeez.... it froze three times on me and never was able
> to complete the task. I had to do everything manually, just like you
> said Tim, after getting getting the settings (and some other secret
> codes their setup sheet fails to tell you) from their technical
> service which is mostly attuned to Windows. The DSL modem is a
> Siemens. It sure runs hot.

Congratulations!

> Another weird surprise is that, suddenly, when the DSL was activated,
> a new network appeared on my Airport list. The nearest house is like
> 300-400 feet away and I do not have an antenna.

Hmmm. Do you haver an AirPort network and also a wireless link
available on the Siemens DSL modem? Most DSL modems sent out by ISPs
lately seem to be wireless, at least around here.
From: Paul Sture on 18 Aug 2006 07:02
In article <invalid-AD8392.21402717082006(a)news-50.dca.giganews.com>,
Madwen <invalid(a)nospam.com> wrote:

> Dear Tim and Michael,
>
> Thanks to your assistance, I managed to get hooked up!!!

Congratulations. Going back several years to when DSL became popular in
my area, not a single one of my colleagues (myself included) got it
going without at least one call to the support line :-)

> The DSL modem is a Siemens. It sure runs hot.
>

That's probably the same or similar to mine (a Gigaset, separate modem
and wireless router with 4 ethernet ports).

> The main
> problem I am having now is getting my sbcglobal mail. I can send but
> when I attempt to get mail, it just keeps asking for my password over
> and over again. Then it takes the new account offline for some reason.

Check that you have set up the correct entry for your POP server.

Mail (not just Mail.app) is a pretty simple protocol when it comes to
connecting to your ISPs mail server; it's a sort of "all or nothing"
thing. If the mail server is down (or you specified the wrong POP3
server), Mail.app will assume that it needs a password.

> Amazingly, it gets all my other mail, from my dial-up accounts, with no
> problem! I've gone over the settings several times and redid the
> password too. Maybe someone else who has sbcglobal will recognize the
> problem. I'm flummoxed.

If you don't object to going into Terminal, there you can issue a
command like:

telnet pop.yourisp.com 110

and you should get a response such as:

Connected to pop.yourisp.com.
Escape character is '^]'.
+OK Hello there.

enter "quit" to get out:

quit
+OK Better luck next time.
Connection closed by foreign host.

This will show that at least you can communicate with the server for
incoming mail.

> And I still don't know if I can get a dial-up connection on the same
> line (for transition purposes). SBC repair told me that they switched
> my line to a different cable. That may be part of the problem since I
> was doing dial-up on an integrated pair which now appears to be gone.

One of the advantages of DSL is that you _can_ use the phone at the same
time as you have an internet connection. The two should operate entirely
independantly, even though they are sharing the same physical set of
wires.

> Another weird surprise is that, suddenly, when the DSL was activated, a
> new network appeared on my Airport list. The nearest house is like
> 300-400 feet away and I do not have an antenna.

Coincidence that they turned their wireless on at the same time? I have
a neighbour whose wireless network I can see only occasionally in the
evenings. I assume they only switch it on when using their computer.

> OTOH, this is really nice to have such speed.

:-)

> In addition to my question about
> getting mail with Mail.app, I wondered if it is possible to connect with
> dial-up simultaneously and, if so, how to do that.

Hmm. When you connect via dialup, that ISP will give you a new DHCP
address and you'll find new browser etc connections going through that.

I can imagine you'd lose existing connections over DSL via sbcglobal
(e.g. a download in the background might fall over).

Perhaps someone else with knowledge of that area could chip in here.

> My DSL line also
> functions as a phone line and I have a second line. Or is that a really
> stupid question?

A totally separate line, or ISDN (2 phone lines on one physical set of
wires)?

> But I do not know how secure are DSL transmissions.
>
They should be more secure than cable, at least, since no-one is sharing
your line to the telephone exchange.

--
Paul Sture
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