Dell driver update has disabled my DVD drives!
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From: Nigel Andrews on 13 May 2006 20:21 I have applied some updates from the Dell site which have rendered my DVD-ROM and DVD-RAM unusable! Dell can only offer the suggestion to do a restore which will lose other OK changes I have made, and I'm not sure it will fix it anyway! This is a bit sharp since they recommend the drivers for my PC based on the service tag. I have installed :- R96614.EXE Intel Chipset Software Installation Utility DE051A01.EXE Dell Dimension System BIOS A01 R104418.EXE Dell Desktop System Software R113511.EXE Sonic Solutions DLA 5.x R111408.EXE Dell Dell Support 3.1 So far I have reverted the BIOS to A00 and uninstalled Sonic Solutions DLA 5.x but no improvement. I suspect the Chipset is the cause but have no way to uninstall that. The drives don't show in Explorer or My Computer. In Device Manager the show with exclamation marks. "Windows cannot load the device driver for this hardware. The driver may be corrupted or missing. (Code 39)" I have tried uninstalling the drives with no luck and if I apply the device drivers the prompt says "No drive not found!!" Any clues would be very welcome. Thank-you Nigel
From: Quaoar on 13 May 2006 23:49 Nigel Andrews wrote: > I have applied some updates from the Dell site which have rendered my > DVD-ROM and DVD-RAM unusable! > Dell can only offer the suggestion to do a restore which will lose other OK > changes I have made, and I'm not sure it will fix it anyway! This is a bit > sharp since they recommend the drivers for my PC based on the service tag. > > I have installed :- > R96614.EXE Intel Chipset Software Installation Utility > DE051A01.EXE Dell Dimension System BIOS A01 > R104418.EXE Dell Desktop System Software > R113511.EXE Sonic Solutions DLA 5.x > R111408.EXE Dell Dell Support 3.1 > > So far I have reverted the BIOS to A00 and uninstalled Sonic Solutions DLA > 5.x but no improvement. I suspect the Chipset is the cause but have no way > to uninstall that. > > The drives don't show in Explorer or My Computer. > In Device Manager the show with exclamation marks. > "Windows cannot load the device driver for this hardware. The driver may be > corrupted or missing. (Code 39)" > > I have tried uninstalling the drives with no luck and if I apply the device > drivers the prompt says "No drive not found!!" > > > Any clues would be very welcome. > > Thank-you > > Nigel > > > Boot into BIOS setup and check the settings for the drives - all drives and other configurable settings. Your updating BIOS and then reverting has possibly defaulted the BIOS settings. Additionally, were there specific instructions for installing the chipset drivers - like in Safe Mode, etc. ARE your IDE ATA/ATAPI primary and secondary controller IDs consistent with the chipset in Device Manager? Are the DMA modes set correctly? See this site: http://www.md4pc.com/questions/62.htm Q
From: Nigel Andrews on 14 May 2006 04:34 Q, Thanks for that quick response. I will re-boot later and check the BIOS settings. I had assumed, as there were no special instructions either for the chipset or the BIOS upgrades that they would pick up the existing settings. The DVD drives are the only devices that have failed. I might also have expected that Dell would have known this answer - NO scratch, that I have dealt with Helpdesks before!! Thanks Nigel "Quaoar" <quaoar(a)marcabfleet.com> wrote in message news:La-dnQqpa9wgNfvZ4p2dnA(a)comcast.com... > Nigel Andrews wrote: >> I have applied some updates from the Dell site which have rendered my >> DVD-ROM and DVD-RAM unusable! >> Dell can only offer the suggestion to do a restore which will lose other >> OK >> changes I have made, and I'm not sure it will fix it anyway! This is a >> bit >> sharp since they recommend the drivers for my PC based on the service >> tag. >> >> I have installed :- >> R96614.EXE Intel Chipset Software Installation Utility >> DE051A01.EXE Dell Dimension System BIOS A01 >> R104418.EXE Dell Desktop System Software >> R113511.EXE Sonic Solutions DLA 5.x >> R111408.EXE Dell Dell Support 3.1 >> >> So far I have reverted the BIOS to A00 and uninstalled Sonic Solutions >> DLA >> 5.x but no improvement. I suspect the Chipset is the cause but have no >> way >> to uninstall that. >> >> The drives don't show in Explorer or My Computer. >> In Device Manager the show with exclamation marks. >> "Windows cannot load the device driver for this hardware. The driver may >> be >> corrupted or missing. (Code 39)" >> >> I have tried uninstalling the drives with no luck and if I apply the >> device >> drivers the prompt says "No drive not found!!" >> >> >> Any clues would be very welcome. >> >> Thank-you >> >> Nigel >> >> >> > > Boot into BIOS setup and check the settings for the drives - all drives > and other configurable settings. Your updating BIOS and then reverting > has possibly defaulted the BIOS settings. Additionally, were there > specific instructions for installing the chipset drivers - like in Safe > Mode, etc. ARE your IDE ATA/ATAPI primary and secondary controller IDs > consistent with the chipset in Device Manager? Are the DMA modes set > correctly? See this site: http://www.md4pc.com/questions/62.htm > > Q
From: Nigel Andrews on 14 May 2006 05:03 Q, I have checked that The config shows the Primary master as the only harddrive Primary slave Off Secondary Master CD-ROM (opening that showed the correct DVD device identity) Secondary slave (was set to Off) after setting to Auto and rebooting it now also shows CD-ROM and the correct second DVD drive identity IDE Drive UMA is On There were no DMA settings that I could find I looked in Device Manager (btw the DVD drives shows the same error code as before) but I cannot see the Chipset listed so cannot say how the controllers are set. Does this give you anymore clues? Thanks again Nigel "Quaoar" <quaoar(a)marcabfleet.com> wrote in message news:La-dnQqpa9wgNfvZ4p2dnA(a)comcast.com... > Nigel Andrews wrote: >> I have applied some updates from the Dell site which have rendered my >> DVD-ROM and DVD-RAM unusable! >> Dell can only offer the suggestion to do a restore which will lose other >> OK >> changes I have made, and I'm not sure it will fix it anyway! This is a >> bit >> sharp since they recommend the drivers for my PC based on the service >> tag. >> >> I have installed :- >> R96614.EXE Intel Chipset Software Installation Utility >> DE051A01.EXE Dell Dimension System BIOS A01 >> R104418.EXE Dell Desktop System Software >> R113511.EXE Sonic Solutions DLA 5.x >> R111408.EXE Dell Dell Support 3.1 >> >> So far I have reverted the BIOS to A00 and uninstalled Sonic Solutions >> DLA >> 5.x but no improvement. I suspect the Chipset is the cause but have no >> way >> to uninstall that. >> >> The drives don't show in Explorer or My Computer. >> In Device Manager the show with exclamation marks. >> "Windows cannot load the device driver for this hardware. The driver may >> be >> corrupted or missing. (Code 39)" >> >> I have tried uninstalling the drives with no luck and if I apply the >> device >> drivers the prompt says "No drive not found!!" >> >> >> Any clues would be very welcome. >> >> Thank-you >> >> Nigel >> >> >> > > Boot into BIOS setup and check the settings for the drives - all drives > and other configurable settings. Your updating BIOS and then reverting > has possibly defaulted the BIOS settings. Additionally, were there > specific instructions for installing the chipset drivers - like in Safe > Mode, etc. ARE your IDE ATA/ATAPI primary and secondary controller IDs > consistent with the chipset in Device Manager? Are the DMA modes set > correctly? See this site: http://www.md4pc.com/questions/62.htm > > Q
From: JP on 15 May 2006 13:06
"Nigel Andrews" <nandrews2(a)yahoo.com> wrote in message news:FKu9g.29230$mX1.27485(a)newsfe2-gui.ntli.net... >I have applied some updates from the Dell site which have rendered my > DVD-ROM and DVD-RAM unusable! > Dell can only offer the suggestion to do a restore which will lose other > OK > changes I have made, and I'm not sure it will fix it anyway! This is a bit > sharp since they recommend the drivers for my PC based on the service tag. > > I have installed :- > R96614.EXE Intel Chipset Software Installation Utility > DE051A01.EXE Dell Dimension System BIOS A01 > R104418.EXE Dell Desktop System Software > R113511.EXE Sonic Solutions DLA 5.x > R111408.EXE Dell Dell Support 3.1 > > So far I have reverted the BIOS to A00 and uninstalled Sonic Solutions DLA > 5.x but no improvement. I suspect the Chipset is the cause but have no way > to uninstall that. > > The drives don't show in Explorer or My Computer. > In Device Manager the show with exclamation marks. > "Windows cannot load the device driver for this hardware. The driver may > be > corrupted or missing. (Code 39)" > > I have tried uninstalling the drives with no luck and if I apply the > device > drivers the prompt says "No drive not found!!" > > > Any clues would be very welcome. > > Thank-you > I've come across this loads of times. Usually a conflict between itunes and record now causes it. Run through registry fix from: http://support.microsoft.com/?kbid=314060 restart and drives should be back again. I think latest itunes possibly doesn't do this... -JP |