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From: AJ on 3 Jan 2007 07:53
Hi,
I need to purchase / download the Director xtra packaging kit.
The link from the page (http://www.adobe.com/support/xtras/) to the store does
not work and the adobe call center does not have any clue about this tool.

Would anyone know where I can get it from ?

Many Thanks

From: Dean Utian on 5 Jan 2007 08:03
Hi AJ,

I looked on Adobe's site and couldn't find it. I will investigate further with
contacts I have at Adobe and will let you know what I find.

regards
Dean

Director Lecturer / Consultant
http://www.fbe.unsw.edu.au/learning/director
http://www.multimediacreative.com.au


From: AJ on 5 Jan 2007 08:11
Thanks for the help Dean.

Regards,
AJ
From: Dean Utian on 5 Jan 2007 08:21
Hi AJ,

Have emailed Adobe contacts. Will let you know the response I get. If
you'd liek to contact me offlist, my email is d.utian(a)unsw.edu.au.
Anyway, will still post a reply here.

regards
Dean

Director Lecturer / Consultant
http://www.fbe.unsw.edu.au/learning/director
http://www.multimediacreative.com.au



From: Sean Wilson on 5 Jan 2007 14:00
This post from the Xtra Development Kit list sounds related:
<original>
I cannot find a way to purchase the xTra Packaging Kit. I went to the
Director extensions page and hit the buy button but the product doesn't
show up in the store. I have been on the phone with adobe for an hour.
Does anyone have suggestions?

<reply>
The packaging kit does not appear on non-US stores. You can try to
buy it from US stores, but it won't accept your non-US VISA card
(maybe with other payment means ?). The solution I found : send email
to customer support. Eventually someone called me a few hours later
and it worked fine after that. Someone else on this list recently
called customer service in Europe and finally convinced the person of
the problem and of the solution, and it worked fine again.
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