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From: stef.bm on 19 Jul 2008 00:06
Hi,

Running smartphone with WM 6+.

All of a sudden, I can no longer change ANY settings, whether it is
sounds, home screen, etc.

On anything related to settings, I get the error message:

"Settings Could Not Be Opened"

How can I fix this without "clearing storage"?

Thanks.
From: Helio Diamant - MS-MVP/Mobile Devices on 21 Jul 2008 09:17
I have had that on a Motorola Q9 smartphone. Let me warn you: this is just
the beginning of your trouble. It will get worse up to the point that your
device will not turn on anymore.

The point is that something in the memory of your device has got corrupt and
from now on it just propagates. Only a Clear Storage will solve you the
problem.

If you are still able to do so, install a Backup Software like that from
www.spritesoftware.com and save a backup. Maybe you will be able to restore
it after the hard-reset without returning to the problem together with the
data. As a second plan, synchronize everything you can: outlook data,
favorites, files, etc. Then Clear Storage and begin by trying to restore the
backup. If the phone still works alright after the restore, you are saved.
If not, Clear Storage again and sync back the data to the phone. In this
case, third party programs will need to be re-installed and user settings
like quick-dial, rigntones, etc will need to be redefined .

--
----
Helio Diamant
MS-MVP/Mobile Devices
Editor - PocketPCFreak.com



"stef.bm" <nomail(a)invalid.nul> wrote in message
news:%23wuscTV6IHA.2220(a)TK2MSFTNGP06.phx.gbl...
> Hi,
>
> Running smartphone with WM 6+.
>
> All of a sudden, I can no longer change ANY settings, whether it is
> sounds, home screen, etc.
>
> On anything related to settings, I get the error message:
>
> "Settings Could Not Be Opened"
>
> How can I fix this without "clearing storage"?
>
> Thanks.


From: stef on 21 Jul 2008 15:04
Hi,

Thanks so much for your reply.

I was trying to avoid "clear storage" but it looks unavoidable at this
point.

The only problem being, I can no longer sync using ActiveSync, since
this problem occurred....

I am constantly getting the error message: Cannot establish connection,
etc....

I must be able to sync my phone book before using "clear storage" as
otherwise I will lose too many contacts, etc.....


Helio Diamant - MS-MVP/Mobile Devices wrote:
> I have had that on a Motorola Q9 smartphone. Let me warn you: this is just
> the beginning of your trouble. It will get worse up to the point that your
> device will not turn on anymore.
>
> The point is that something in the memory of your device has got corrupt and
> from now on it just propagates. Only a Clear Storage will solve you the
> problem.
>
> If you are still able to do so, install a Backup Software like that from
> www.spritesoftware.com and save a backup. Maybe you will be able to restore
> it after the hard-reset without returning to the problem together with the
> data. As a second plan, synchronize everything you can: outlook data,
> favorites, files, etc. Then Clear Storage and begin by trying to restore the
> backup. If the phone still works alright after the restore, you are saved.
> If not, Clear Storage again and sync back the data to the phone. In this
> case, third party programs will need to be re-installed and user settings
> like quick-dial, rigntones, etc will need to be redefined .
>
From: Todd Allcock on 21 Jul 2008 15:36
At 21 Jul 2008 15:04:07 -0400 stef wrote:
> Hi,
>
> Thanks so much for your reply.
>
> I was trying to avoid "clear storage" but it looks unavoidable at this
point.
>
> The only problem being, I can no longer sync using ActiveSync, since this
problem occurred....
>
> I am constantly getting the error message: Cannot establish connection,
etc....
>
> I must be able to sync my phone book before using "clear storage" as
otherwise I will lose too many contacts, etc.....


Get a copy of the free and excellent PIM Backup from http://www.dotfred.net
and backup your contacts and calendar to your storage card prior to hard
resetting. (And turn off storage card encryption first, if you use it-
those encrypted files will be inaccessable after a hard reset.)


From: stef on 22 Jul 2008 16:52
Todd,

I have downloaded PIM Backup and used it to backup to storage card.

After using "clear storage", I use PIM Backup to restore contacts, etc.

Are you sure this restore will work...?

Todd Allcock wrote:
> At 21 Jul 2008 15:04:07 -0400 stef wrote:
>> Hi,
>>
>> Thanks so much for your reply.
>>
>> I was trying to avoid "clear storage" but it looks unavoidable at this
> point.
>> The only problem being, I can no longer sync using ActiveSync, since this
> problem occurred....
>> I am constantly getting the error message: Cannot establish connection,
> etc....
>> I must be able to sync my phone book before using "clear storage" as
> otherwise I will lose too many contacts, etc.....
>
>
> Get a copy of the free and excellent PIM Backup from http://www.dotfred.net
> and backup your contacts and calendar to your storage card prior to hard
> resetting. (And turn off storage card encryption first, if you use it-
> those encrypted files will be inaccessable after a hard reset.)
>
>
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