From: Jason on 27 May 2008 15:30
When I try to print from most basic Windows programs, I receive the following
<NAME OF PROGRAM> has encountered a problem and needs to close. We are
sorry for the inconvenience.
Then, another error appears:
The instruction at "0x5f801088" referenced memory at "0x00000004". The
memory could not be "read".
This happens only when I use some basic Windows XP programs:
-Microsoft Word 2007 (and all other Office programs)
It does not happen with the following programs:
-Internet Explorer 7
-Macromedia Flash MX 2004
Also, with the programs in which it happens in (e.g., Microsoft Paint), I
can print to a "fake" printer (like "Send To OneNote 2007" or "Microsoft
Office Document Image Writer"), and it does not give an error.
Here is my configuration:
-Windows XP Pro Service Pack 3
-Office 2007 Enterprise installed
-Macromedia Flash MX 2004 installed
-Novell Client 4.91 SP4 installed
-All Windows XP patches installed
-Contains no malware/viruses (it's a 5-hour-old image, and nothing has been
downloaded other than patches; and this is the second image that has had this
-Firewall is turned on
-The printer is network printer, using a TCP/IP port
Can anybody help? Thanks!