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From: Allen on 26 Jun 2010 14:11
Usually when I try to install updates, a message will appear indicating that
the process has failed. When I allow Windows to automatically install
updates, however, my Internet connection fails and I then have to do a system
restore to remove the updates so that I can use the Internet again. Can you
please help me with this, as I do want to be able to update my computer with
programs and anti-virus updates without losing my Internet connection each
time? Thanks. Allen
From: PA Bear [MS MVP] on 26 Jun 2010 17:25
• Which version of the Windows operating system am I running?
http://windows.microsoft.com/en-us/windows7/help/which-version-of-the-windows-operating-system-am-i-running

• Is my PC running the 32-bit or 64-bit version of Windows?
http://windows.microsoft.com/en-us/windows7/find-out-32-or-64-bit

Always state your full Windows version (e.g., WinXP SP3; WinXP 64-bit SP2;
Vista SP1; Vista 64-bit SP2; Win7; Win7 64-bit) when posting in a forum or
newsgroup. Please do so in your next reply.

What anti-virus application or security suite is installed and is your
subscription current? What anti-spyware applications (other than Defender)?
What third-party firewall (if any)?

Has a(another) Norton or McAfee application ever been installed on the
computer (e.g., a free-trial version that came preinstalled when you bought
it)?


Allen wrote:
> Usually when I try to install updates, a message will appear indicating
> that
> the process has failed. When I allow Windows to automatically install
> updates, however, my Internet connection fails and I then have to do a
> system restore to remove the updates so that I can use the Internet again.
> Can you please help me with this, as I do want to be able to update my
> computer with programs and anti-virus updates without losing my Internet
> connection each time? Thanks. Allen

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