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From: Jenny66 on 26 Feb 2010 05:15
I don't understand why I can't install :
- Microsoft office XP (KB977896)
- Pack compatibility Microsoft office Service Pack 2 (SP2)
- Update Microsoft Silverlight (KB979202)

Message : failure of installation
But they don't explain why and how I can install them ?
From: PA Bear [MS MVP] on 27 Feb 2010 14:13
See the "How to obtain help" section of
http://support.microsoft.com/kb/977896

For home users, no-charge support is available by calling 1-866-PCSAFETY
(and/or 1-866-234-6020 and/or 1-800-936-5700) in the United States and in
Canada or by contacting your local Microsoft subsidiary. There is no-charge
for support calls that are associated with security updates. When you call,
clearly state that your problem is related to a Security Update and cite the
update's KB number (e.g., KB977896).

Or you can...

Start a free Windows Update support incident request:
https://support.microsoft.com/oas/default.aspx?gprid=6527

The Consumer Security Support home page & Microsoft Update Solution Center
also offer support options
https://consumersecuritysupport.microsoft.com/
http://support.microsoft.com/ph/6527#tab3

For more information about how to contact your local Microsoft subsidiary
for security update support issues, visit the International Support Web
site: http://support.microsoft.com/common/international.aspx

For enterprise customers, support for security updates is available through
your usual support contacts.
--
~Robear Dyer (PA Bear)
MS MVP-IE, Mail, Security, Windows Client - since 2002


Jenny66 wrote:
> I don't understand why I can't install :
> - Microsoft office XP (KB977896)
> - Pack compatibility Microsoft office Service Pack 2 (SP2)
> - Update Microsoft Silverlight (KB979202)
>
> Message : failure of installation
> But they don't explain why and how I can install them ?

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