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From: nass on 31 Dec 2008 09:43


"nass" wrote:

>
>
> "Tom" wrote:
>
> >
> >
> > "nass" wrote:
> >
> > >
> > >
> > > "Tom" wrote:
> > >
> > > > This is a persistent problem I have had for many months. I have McAfee
> > > > running all the time; I've run scans, I've run Adware; I've run chkdsk; I
> > > > even backed off SP3 and reinstalled it - all to no avail. The error dumps
> > > > fill up my HD requiring me to delete the files periodically. Also, explre
> > > > runs VERY slow when I open a folder for the first time. I have an ACER
> > > > Aspire 5000 notebook w/ AMD Turion and 1.2GB memory. I have a ton of error
> > > > msgs in event viewer. It appears that a new one is created even when I'mnot
> > > > doing anything. Below is a sample. Please help.
> > > > -Tom
> > > >
> > > > Event Type: Error
> > > > Event Source: Application Error
> > > > Event Category: (100)
> > > > Event ID: 1000
> > > > Date: 12/29/2008
> > > > Time: 9:59:40 AM
> > > > User: N/A
> > > > Computer: ACER
> > > > Description:
> > > > Faulting application svchost.exe, version 5.1.2600.5512, faulting module
> > > > unknown, version 0.0.0.0, fault address 0x00cb96bc.
> > > >
> > > > For more information, see Help and Support Center at
> > > > http://go.microsoft.com/fwlink/events.asp.
> > > > Data:
> > > > 0000: 41 70 70 6c 69 63 61 74 Applicat
> > > > 0008: 69 6f 6e 20 46 61 69 6c ion Fail
> > > > 0010: 75 72 65 20 20 73 76 63 ure svc
> > > > 0018: 68 6f 73 74 2e 65 78 65 host.exe
> > > > 0020: 20 35 2e 31 2e 32 36 30 5.1.260
> > > > 0028: 30 2e 35 35 31 32 20 69 0.5512 i
> > > > 0030: 6e 20 75 6e 6b 6e 6f 77 n unknow
> > > > 0038: 6e 20 30 2e 30 2e 30 2e n 0.0.0.
> > > > 0040: 30 20 61 74 20 6f 66 66 0 at off
> > > > 0048: 73 65 74 20 30 30 63 62 set 00cb
> > > > 0050: 39 36 62 63 96bc
> > >
> > >
> > > Do you get a DEP error message with this and the win32 error message?
> > > Check your RAM by running a test, most computer has a Diagnostic tools for
> > > HDD, RAM, CD, Mobo and other components!
> > >
>
> > Nass - Thank you very much for your help! I did everything that both you
> > and Leonard suggested, but I still have the problem. I suspect that malware
> > may not be causing my problem. Yes, I'm getting the DEP and Win32 msgs every
> > time I boot the system. I noticed that it only occurs if a svchost.exe dump
> > file exists. I can usually avoid these msgs if I delete those files before I
> > re-boot. I monitor that directory while I'm running and I can see when a dump
> > file appears. It happens consistently when I launch Explore or IE. A
> > potential memory problem never occured to me. I'm not aware of any
> > diagnostic tool that came with my system. Can you recommend one that won't
> > require creation of a boot disk?
> >
> > I'm sending you the Hijackthis log file.
> > -Tom
>
> Hi Tom,
> That make things easy a little bit!
> The DEP can occur if you installed a new security software or an Unsigneed
> driver like Scanner, Printer or a general driver for a new hardware.
>
> We can tell to turn off the DEP message but my worries is it can be more
> than that and we just killing the system by shutting/disabling the DEP!
>
> Let me know if you installed new hardware/updates recently and also for the
> record I have found that an old security suite (the left over/behind
> orphans/folders) can cause the same issue.
>
> If you can send me the Dump file that will be great too!
>


Windows Memory Diagnostic
http://oca.microsoft.com/en/windiag.asp

And you can download the Diagnostic tool/utility from here:
http://global.acer.com/support/download.htm


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