Flash won't play in Authorware
in [Authorware]
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From: gjdehoff on 23 Oct 2007 08:50 Help! We have created an Authorware course with extensive Fash filesand are havig sporadic issues with users being able to view the pages that contain Flash. Does anyone have any ideas what this could be? WE have some users that are having no problems at all. We have checked for browser, Java, Flash player or operating system issues and have run out of ideas to try. Any help at all would be greatly appreciated. Glenda
From: Erik **AdobeCommunityExpert** on 23 Oct 2007 10:00 How are you displaying the Flash files in the Authorware program? Authorware's Flash sprite only supports up to Flash 6, officially. You might be able to get away with SWF files published in later versions if you don't use new components, AS/2, etc. The version of the Flash Player only matters if you're using the Flash aX control and not the sprite. Generally, post with more specifics about integration, what version are the SWFs published to, and what are the problems. Erik gjdehoff wrote: > Help! > We have created an Authorware course with extensive Fash filesand are havig > sporadic issues with users being able to view the pages that contain Flash. > Does anyone have any ideas what this could be? WE have some users that are > having no problems at all. We have checked for browser, Java, Flash player or > operating system issues and have run out of ideas to try. Any help at all would > be greatly appreciated. > > Glenda > -- Erik Lord http://www.capemedia.net Adobe Community Expert - Authorware http://www.adobe.com/communities/experts/ ------------------------------------------------------------------------ http://www.awaretips.net - samples, tips, products, faqs, and links! *Search the A'ware newsgroup archives* http://groups.google.com/group/macromedia.authorware
From: gjdehoff on 24 Oct 2007 12:41 In Authorware, we used the insert Flash icon. We are publishing to Flash 7. The users are getting an Authorware Web Player Error. "Error downloading content file. File on server is missing or has wrong length:" then the file path is given. When the users get to a page that has Authorware content - everything is fine. When users get to the first Flash page they get an error box with the following message: Unable to display icon because the following err has occurred: Xtra not found. Other objects may also fail to appear. Records of this session will not be saved. On subsequent pages with Flash content - they get nothing. Some users are experiencing no problems at all.
From: Steve Howard on 24 Oct 2007 13:10 > In Authorware, we used the insert Flash icon. We are publishing to Flash > 7. Authorware supports Flash 6 this way. You can get away with publishing as Flash 7 for only so long before you run into problems. Publish as 6. Change anything that is not Flash 6 compatible. Steve -- Adobe Community Expert: Authorware, Flash Mobile and Devices http://www.magnoliamultimedia.com
From: Erik **AdobeCommunityExpert** on 24 Oct 2007 13:59
I'd generally go with Steve's reply - especially for the second error - but since some folks are not having any problems at all, then it's likely not just a Flash issue (?). So troubleshoot the first error first... Are all files present on the server? Sure these folks are all accessing the exact same URL and content? The most common cause of the 'wrong length' error is, in my experience, folks ran the course once, the course was later updated and republished, and when the user accesses it again, their browser is using cached content. Since the lengths almost always change a 'bit' on each publish, the error results. Ensure users getting that error have cleared their cache before trying again. For the second problem, do they all have the full version of the web player already installed? Ensuring they do may help. I've seen some problems with download timeouts for the Xtras and such to Adobe's (slow) server... If someone can go through the course successfully but then it fails when retried, it's almost surely some sort of communication problem between the client machine and the server. Erik gjdehoff wrote: > In Authorware, we used the insert Flash icon. We are publishing to Flash 7. > The users are getting an Authorware Web Player Error. "Error downloading > content file. File on server is missing or has wrong length:" then the file > path is given. When the users get to a page that has Authorware content - > everything is fine. When users get to the first Flash page they get an error > box with the following message: > Unable to display icon because the following err has occurred: Xtra not found. > Other objects may also fail to appear. Records of this session will not be > saved. On subsequent pages with Flash content - they get nothing. > > Some users are experiencing no problems at all. > -- Erik Lord http://www.capemedia.net Adobe Community Expert - Authorware http://www.adobe.com/communities/experts/ ------------------------------------------------------------------------ http://www.awaretips.net - samples, tips, products, faqs, and links! *Search the A'ware newsgroup archives* http://groups.google.com/group/macromedia.authorware |