Gateway CX2620 Pen Trouble
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From: phantom tails on 13 Sep 2006 18:44 Hello, I purchased a Gateway CX2620 not more than three weeks ago, and have been having pen recognition problems since I opened the box. Originally, the pen would jump around on the screen; however, this problem went away after I installed the patch for the memory leak. For two weeks after I installed the patch, everything worked fine as long as I wasn't running memory-intensive apps. However, two days ago the tablet stopped recognizing the pen altogether. I'm pretty sure it's a software problem, as I've been able to get full pen support after ending taptip.exe; however, this temporary fix does not work consistently. I emailed Gateway immediately after I bought the tablet, and the technician recommended using the pen recalibration utility. (Kind of hard to do that if the pen isn't even working.) I'd like to install the KB920295 hotfix; however, I'm not even able to send an email or start a chat before the site asks for a credit card; I'm not going to pay $35 without a guarantee that the tech will send me a link to the hotfix. 1) Does anyone have any other suggestions for resolving the software problem? 2) Is there any way I can get in touch with Microsoft without paying $35 up front? Thanks in advance!
From: Josh Einstein on 13 Sep 2006 19:01 These units are notorious for pen problems. Have them send you a replacement pen. It should be free of charge. My digitizer is still acting up so I'm going to send it back in. In my case, the pen won't "right click" anywhere near the edges (such as the taskbar/system tray area which is extremely annoying) Josh "phantom tails" <phantomtails(a)gmail.com> wrote in message news:1158187493.148286.284750(a)d34g2000cwd.googlegroups.com... > Hello, > > I purchased a Gateway CX2620 not more than three weeks ago, and have > been having pen recognition problems since I opened the box. > Originally, the pen would jump around on the screen; however, this > problem went away after I installed the patch for the memory leak. For > two weeks after I installed the patch, everything worked fine as long > as I wasn't running memory-intensive apps. However, two days ago the > tablet stopped recognizing the pen altogether. I'm pretty sure it's a > software problem, as I've been able to get full pen support after > ending taptip.exe; however, this temporary fix does not work > consistently. > > I emailed Gateway immediately after I bought the tablet, and the > technician recommended using the pen recalibration utility. (Kind of > hard to do that if the pen isn't even working.) I'd like to install the > KB920295 hotfix; however, I'm not even able to send an email or start a > chat before the site asks for a credit card; I'm not going to pay $35 > without a guarantee that the tech will send me a link to the hotfix. > > 1) Does anyone have any other suggestions for resolving the software > problem? > > 2) Is there any way I can get in touch with Microsoft without paying > $35 up front? > > Thanks in advance! >
From: Chris H. on 13 Sep 2006 20:42 In the KB article realm for Hotfixes, there is no charge. Continue through with the telephone call, explain the situation that your machine exhibits the behavior mentioned in the article, and you've been told there is NO CHARGE. They'll ask for your email address, and then send you the link to receive the download. If there's anything different, such as them trying to charge, please post back with the time of your call, the name of the person to whom you've spoken and the exact KB article. -- Chris H. Microsoft Windows MVP/Tablet PC Tablet Creations - http://nicecreations.us/ Associate Expert Expert Zone - www.microsoft.com/windowsxp/expertzone "phantom tails" <phantomtails(a)gmail.com> wrote in message news:1158187493.148286.284750(a)d34g2000cwd.googlegroups.com... > Hello, > > I purchased a Gateway CX2620 not more than three weeks ago, and have > been having pen recognition problems since I opened the box. > Originally, the pen would jump around on the screen; however, this > problem went away after I installed the patch for the memory leak. For > two weeks after I installed the patch, everything worked fine as long > as I wasn't running memory-intensive apps. However, two days ago the > tablet stopped recognizing the pen altogether. I'm pretty sure it's a > software problem, as I've been able to get full pen support after > ending taptip.exe; however, this temporary fix does not work > consistently. > > I emailed Gateway immediately after I bought the tablet, and the > technician recommended using the pen recalibration utility. (Kind of > hard to do that if the pen isn't even working.) I'd like to install the > KB920295 hotfix; however, I'm not even able to send an email or start a > chat before the site asks for a credit card; I'm not going to pay $35 > without a guarantee that the tech will send me a link to the hotfix. > > 1) Does anyone have any other suggestions for resolving the software > problem? > > 2) Is there any way I can get in touch with Microsoft without paying > $35 up front? > > Thanks in advance! >
From: Rainald Taesler on 14 Sep 2006 10:29 Josh Einstein wrote: > These units are notorious for pen problems. Have them send you a > replacement pen. It should be free of charge. My digitizer is still > acting up so I'm going to send it back in. In my case, the pen won't > "right click" anywhere near the edges (such as the taskbar/system > tray area which is extremely annoying) On my tc1100 I'm having the same troubles wit "right-clicking", especially in the TaskBar. The button on the pen most often does not fire the right-click action action (all over the screen). And "press and hold" which normally works, is having troubles near the edges. As the machine still is under warranty, do you think that I should have it serviced? Rainald
From: Josh Einstein on 14 Sep 2006 18:14
Yes, definitely. You're seeing the same behavior I am then. Press and hold doesn't work near the edges because it seems the pen is actually rapidly registering clicks near the edges when I press. So that would effectively cancel the press and hold. Josh "Rainald Taesler" <taesler(a)gmx.de> wrote in message news:%23RoNbtA2GHA.4300(a)TK2MSFTNGP03.phx.gbl... > Josh Einstein wrote: >> These units are notorious for pen problems. Have them send you a >> replacement pen. It should be free of charge. My digitizer is still >> acting up so I'm going to send it back in. In my case, the pen won't >> "right click" anywhere near the edges (such as the taskbar/system >> tray area which is extremely annoying) > > On my tc1100 I'm having the same troubles wit "right-clicking", especially > in the TaskBar. > The button on the pen most often does not fire the right-click action > action (all over the screen). And "press and hold" which normally works, > is having troubles near the edges. > As the machine still is under warranty, do you think that I should have it > serviced? > > Rainald > > |