HP C5280 can't print photos properly, HP can't fix, any suggestions?
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From: Mortimer Schnerd, RN on 8 Apr 2008 15:57 Dave wrote: > On a side note, I've got a older HP inkjet that produces acceptable quality > photos when I bother to use it, but it was never advertised as being a photo > printer, and it still has the streaking problem you mention sometimes. It > probably uses the exact same technology as your supposed photo printer, > which is why I am surprised that HP would advertise it as a photo printer. I have a 990cse Deskjet that was supposed to be able to do photo prints but it always ended up with the streaks too. Since I seldom tried to do photos I didn't care particualrly since it does everything else so well. Recently I came upon a good deal on a brand new HP D7160 Photosmart printer... if memory serves me I think I spent about $90 for it. It came with SIX cartridges as compared to the 990cse which just uses two. Well, this Photosmart printer really does do prints that look like they came from the lab. I am highly satisfied. It is my intention never to use it for anything other than photographs because of the ink costs. > I'd suggest you insist that HP send you a replacement printer. When it > arrives, don't open it but immediately list it for sale on craigslist as a > "new" HP all-in-one machine, never opened! Sneaky but it sounds like a plan. HP never should have claimed their all in one machine cranked out lab quality prints. -- Mortimer Schnerd, RN mschnerdatcarolina.rr.com
From: Ernie Klein on 8 Apr 2008 18:19 In article <ftg80c$kfg$2(a)jik3.kamens.brookline.ma.us>, jik(a)kamens.brookline.ma.us (Jonathan Kamens) wrote: > Several months ago, I bought an HP C5280 All-In-One. I > already have a good laser printer, so the only reason why I > bought the C5280 was to be able to print high-quality photo > prints. > > The C5280 has been unable to do that since the day I bought > it. > I purchased a C5280 after my Epson crapped out (2nd Epson with clogged print head which cannot be fixed or replaced - I won't buy another Epson). I have gone through a couple of the HP75XL ink cartridges and I find the quality quite acceptable so far. It probably is not as good as the Epson which had 5 cartridges (I know you can replaced the black with 2 more colors in the HP for higher quality, but I have not tried that yet). None of the streaks or lines in the prints that you mentioned. BTW I use the Kirkland (Costco) brand glossy paper. -- -Ernie-
From: Michael Grey on 8 Apr 2008 20:13 The AIO should print a decent photo until you compare them to real photo printers. I would ask for a replacement unit that was tested by your case manager and have a sample photo enclosed for you to look at. How can anyone be 4obama?? "Jonathan Kamens" <jik(a)kamens.brookline.ma.us> wrote in message news:ftg80c$kfg$2(a)jik3.kamens.brookline.ma.us... > Several months ago, I bought an HP C5280 All-In-One. I > already have a good laser printer, so the only reason why I > bought the C5280 was to be able to print high-quality photo > prints. > > The C5280 has been unable to do that since the day I bought > it. > > HP has sent me two replacement printers and five replacement > photo cartridges. While the quality varies from cartridge to > cartridge, it doesn't vary from printer to printer, and none > of the catridges or printers produce prints of acceptable > quality (in particular, printers which don't have stripes on > them from jets in the cartridge failing to fire properly). > > The HP case manager handling my case insists that all he can > do is send me replacement photo paper, since we haven't tried > that yet. This, despite the fact that I've already tried > several different packages of paper, all of them genuine HP > purchased directly from HP, and none of them have solved the > problem. > > I've asked for them to send a technician to my house to > troubleshoot, since remote troubleshooting has failed. They > refused. > > I've asked for them to take back the the printer, ink and > photo paper, all of which were purchased directly from HP, > and give me a refund. They refused. > > I asked my case manager if there was anyone else I could > speak to who would be able to do more to help me. He said no. > > You can read the entire story at > http://blog.kamens.brookline.ma.us/tag/c5280/ . > > Does anybody have any suggestions for what I should do? I'm > just about out of ideas. > > HP was once an amazing company. It's a shame, but apparently > that's apparently no longer the case.
From: Arthur Entlich on 9 Apr 2008 08:47 I think you are doing the things available to you. Documenting your experience and blogging it to the world. As long as your information is accurate and balanced, let the world know. I had a very similar experience with the same company with their digital camera line in Canada. They seem to work on attrition, figuring eventually they will wear you out. They also appear to have a budget in mind for "difficult" clients, and once they surpass that, they seem to blow you off. Talk up your experience. The internet is a great place to spread the word, good or bad, and it will affect the bottom line of a company. After my experience, and no effective resolution, I spoke to store managers at several local big box stores about it. One big box camera manager told me he was on the brink of dumping their product for their store, and soon afterward, the whole chain stopped carrying their cameras. This was one of the large Western Canada big box stores. In general, the war is one of numbers. Who gets more collateral damage. I agree that HP was once a wonderful company, but you also paid wonderfully high end prices for that experience. As target price points have dropped, so has the money available for customer service, let alone shipping and handling and replacing defective products You might want to send them a link to your blog so they get to see how they look on the "small screen" Art Jonathan Kamens wrote: > Several months ago, I bought an HP C5280 All-In-One. I > already have a good laser printer, so the only reason why I > bought the C5280 was to be able to print high-quality photo > prints. > > The C5280 has been unable to do that since the day I bought > it. > > HP has sent me two replacement printers and five replacement > photo cartridges. While the quality varies from cartridge to > cartridge, it doesn't vary from printer to printer, and none > of the catridges or printers produce prints of acceptable > quality (in particular, printers which don't have stripes on > them from jets in the cartridge failing to fire properly). > > The HP case manager handling my case insists that all he can > do is send me replacement photo paper, since we haven't tried > that yet. This, despite the fact that I've already tried > several different packages of paper, all of them genuine HP > purchased directly from HP, and none of them have solved the > problem. > > I've asked for them to send a technician to my house to > troubleshoot, since remote troubleshooting has failed. They > refused. > > I've asked for them to take back the the printer, ink and > photo paper, all of which were purchased directly from HP, > and give me a refund. They refused. > > I asked my case manager if there was anyone else I could > speak to who would be able to do more to help me. He said no. > > You can read the entire story at > http://blog.kamens.brookline.ma.us/tag/c5280/ . > > Does anybody have any suggestions for what I should do? I'm > just about out of ideas. > > HP was once an amazing company. It's a shame, but apparently > that's apparently no longer the case.
From: Frank on 9 Apr 2008 22:33
measekite wrote: > You should have bought a Canon IP4500 get lost SPAMMER!!! Frank |