HP C5280 can't print photos properly, HP can't fix, any suggestions?
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From: Jonathan Kamens on 8 Apr 2008 12:54 Several months ago, I bought an HP C5280 All-In-One. I already have a good laser printer, so the only reason why I bought the C5280 was to be able to print high-quality photo prints. The C5280 has been unable to do that since the day I bought it. HP has sent me two replacement printers and five replacement photo cartridges. While the quality varies from cartridge to cartridge, it doesn't vary from printer to printer, and none of the catridges or printers produce prints of acceptable quality (in particular, printers which don't have stripes on them from jets in the cartridge failing to fire properly). The HP case manager handling my case insists that all he can do is send me replacement photo paper, since we haven't tried that yet. This, despite the fact that I've already tried several different packages of paper, all of them genuine HP purchased directly from HP, and none of them have solved the problem. I've asked for them to send a technician to my house to troubleshoot, since remote troubleshooting has failed. They refused. I've asked for them to take back the the printer, ink and photo paper, all of which were purchased directly from HP, and give me a refund. They refused. I asked my case manager if there was anyone else I could speak to who would be able to do more to help me. He said no. You can read the entire story at http://blog.kamens.brookline.ma.us/tag/c5280/ . Does anybody have any suggestions for what I should do? I'm just about out of ideas. HP was once an amazing company. It's a shame, but apparently that's apparently no longer the case.
From: Dave on 8 Apr 2008 13:06 "Jonathan Kamens" <jik(a)kamens.brookline.ma.us> wrote in message news:ftg80c$kfg$2(a)jik3.kamens.brookline.ma.us... > Several months ago, I bought an HP C5280 All-In-One. I > already have a good laser printer, so the only reason why I > bought the C5280 was to be able to print high-quality photo > prints. > > The C5280 has been unable to do that since the day I bought > it. > > HP has sent me two replacement printers and five replacement > photo cartridges. While the quality varies from cartridge to > cartridge, it doesn't vary from printer to printer, and none > of the catridges or printers produce prints of acceptable > quality (in particular, printers which don't have stripes on > them from jets in the cartridge failing to fire properly). Wow. Normally, I'd say you were being unreasonable, because an all-in-one machine tries to do everything well and ends up doing NOTHING well. So buying one to print photos is just plain stupid. However, I checked HPs web site and it is advertised as producting LAB-QUALITY photographs. I suspect that you are a victim of false advertising, rather than a consumer who has a defective printer. That is, I suspect that the printer is performing AS DESIGNED, but you are expecting it to do what it is ADVERTISED to do, which it is not capable of doing. On a side note, I've got a older HP inkjet that produces acceptable quality photos when I bother to use it, but it was never advertised as being a photo printer, and it still has the streaking problem you mention sometimes. It probably uses the exact same technology as your supposed photo printer, which is why I am surprised that HP would advertise it as a photo printer. I'd suggest you insist that HP send you a replacement printer. When it arrives, don't open it but immediately list it for sale on craigslist as a "new" HP all-in-one machine, never opened! Then take your photos to wal-mart to have them printed. There you really will get lab-quality prints. -Dave
From: Jonathan Kamens on 8 Apr 2008 13:50 "Dave" <noway(a)nohow.not> writes: >I'd suggest you insist that HP send you a replacement printer. They only send refurbished printers as replacements. They come in a plain brown box and the warranty isn't transferable. >Then take your photos to >wal-mart to have them printed. There you really will get lab-quality >prints. The main point of buying this printer was so that we wouldn't have to shlep to a store to get photo prints. -- http://www.jews4obama.com/
From: Dave on 8 Apr 2008 14:51 "Jonathan Kamens" <jik(a)kamens.brookline.ma.us> wrote in message news:ftgb8o$4bn$1(a)jik3.kamens.brookline.ma.us... > "Dave" <noway(a)nohow.not> writes: > >I'd suggest you insist that HP send you a replacement printer. > > They only send refurbished printers as replacements. They > come in a plain brown box and the warranty isn't transferable. > > >Then take your photos to > >wal-mart to have them printed. There you really will get lab-quality > >prints. > > The main point of buying this printer was so that we wouldn't > have to shlep to a store to get photo prints. > Well I agree you have a valid complaint against HP. However, some photo shops now allow you to upload your digital photos online and then mail you the prints. -Dave
From: measekite on 8 Apr 2008 15:43
<!DOCTYPE html PUBLIC "-//W3C//DTD HTML 4.01 Transitional//EN"> <html> <head> <meta content="text/html;charset=ISO-8859-1" http-equiv="Content-Type"> </head> <body bgcolor="#ffffff" text="#000000"> <font face="sans-serif">You should have bought a Canon IP4500</font><br> <br> Jonathan Kamens wrote: <blockquote cite="mid:ftgb8o$4bn$1(a)jik3.kamens.brookline.ma.us" type="cite"> <pre wrap="">"Dave" <a class="moz-txt-link-rfc2396E" href="mailto:noway(a)nohow.not"><noway(a)nohow.not></a> writes: </pre> <blockquote type="cite"> <pre wrap="">I'd suggest you insist that HP send you a replacement printer. </pre> </blockquote> <pre wrap=""><!----> They only send refurbished printers as replacements. They come in a plain brown box and the warranty isn't transferable. </pre> <blockquote type="cite"> <pre wrap="">Then take your photos to wal-mart to have them printed. There you really will get lab-quality prints. </pre> </blockquote> <pre wrap=""><!----> The main point of buying this printer was so that we wouldn't have to shlep to a store to get photo prints. </pre> </blockquote> </body> </html> |