HP PSC-1210
in [Printers]
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From: Tony on 20 Apr 2008 15:41 "Esteban" <swanasek(a)sbcglobal.net> wrote: >"Tony" <tonythebengaltiger(a)gmail.com> wrote in message >news:part1of1.1.TlMIq8Ie9xG0hg(a)ue.ph... >> "Esteban" <swanasek(a)sbcglobal.net> wrote: >>>"Tony" <tonythebengaltiger(a)gmail.com> wrote in message >>>news:part1of1.1.l1kYk2Kdqz40LA(a)ue.ph... >>>> "Esteban" <swanasek(a)sbcglobal.net> wrote: >>>>>Hi folks, >>>>>I am new to this group and fairly new to computing. I have a problem I >>>>>would like to throw out to the group, it's way over my head. >>>>>My printer is a HP PSC 1210, connected to a X-P Home computer. Today >>>>>after >>>>>printing 20 photo's, the black ink cartridge ran dry, I replaced it, and >>>>>now >>>>>nothing works on the printer. I can't align the new cartridge, one >>>>>job is in queue and I am unable to delete the job. I have rebooted the >>>>>computer and also the printer. At one time after the problem started >>>>>the >>>>>check paper light came on, however, it doesn't any more and there is >>>>>ample >>>>>paper. >>>>>Any and all help will be appreciated. >>>>>Thanks, >>>>>Steve >>>> >>>> Most likely the job in the print queue is corrupt and no further jobs >>>> will >>>> print. You need to get rid of that job. >>>> Try this - >>>> Go to Start, Run and type "net stop spooler" (without the quotes) and >>>> click OK. >>>> You may see a Dos window briefly appear. Now open the print queue and >>>> delete >>>> the job, in fact delete any and all jobs that may be there. >>>> If the jobs delete OK (give it time) open the run command box again and >>>> type >>>> "net start spooler" (once more without the quotes). >>>> Good luck >>>> Tony >>>> MS MVP Printing/Imaging >>> >>>Tony, thanks for the prompt response. I followed your directions (I >>>think), >>>then to control panel, then to printers & fax, I tried to delete all jobs >>>and I get a message "Operation could not be completed. the print spooler >>>service is not running". I do show 1 job that is ready to print. >>>Steve >>>> >> >> Yes I was concerned about that. A reboot didn't work either I guess. >> >> OK stop the spooler as before >> Go to \windows\system32\spool\printers and delete all of the .spl and >> .shd >> files that are there. >> Start the spooler again. >> If that gets rid of the print job and you get the same issue again in the >> future you will need to uninstall and reinstall the printer. If you need >> help >> with that just post a reply here. >> Tony >> MS MVP Printing/Imaging > >Hi Tony, I deleted the .spl and .shd files like you suggested.....works >great now. >Thanks for your help. >Steve >> Excellent, delighted to help. Tony
From: Dave C. on 20 Apr 2008 17:14 "Tony" <tonythebengaltiger(a)gmail.com> wrote in message news:part1of1.1.hWZynDM8agUxyQ(a)ue.ph... > "Esteban" <swanasek(a)sbcglobal.net> wrote: >>"Tony" <tonythebengaltiger(a)gmail.com> wrote in message >>news:part1of1.1.TlMIq8Ie9xG0hg(a)ue.ph... >>> "Esteban" <swanasek(a)sbcglobal.net> wrote: >>>>"Tony" <tonythebengaltiger(a)gmail.com> wrote in message >>>>news:part1of1.1.l1kYk2Kdqz40LA(a)ue.ph... >>>>> "Esteban" <swanasek(a)sbcglobal.net> wrote: >>>>>>Hi folks, >>>>>>I am new to this group and fairly new to computing. I have a problem >>>>>>I >>>>>>would like to throw out to the group, it's way over my head. >>>>>>My printer is a HP PSC 1210, connected to a X-P Home computer. Today >>>>>>after >>>>>>printing 20 photo's, the black ink cartridge ran dry, I replaced it, >>>>>>and >>>>>>now >>>>>>nothing works on the printer. I can't align the new cartridge, one >>>>>>job is in queue and I am unable to delete the job. I have rebooted >>>>>>the >>>>>>computer and also the printer. At one time after the problem started >>>>>>the >>>>>>check paper light came on, however, it doesn't any more and there is >>>>>>ample >>>>>>paper. >>>>>>Any and all help will be appreciated. >>>>>>Thanks, >>>>>>Steve >>>>> >>>>> Most likely the job in the print queue is corrupt and no further jobs >>>>> will >>>>> print. You need to get rid of that job. >>>>> Try this - >>>>> Go to Start, Run and type "net stop spooler" (without the quotes) and >>>>> click OK. >>>>> You may see a Dos window briefly appear. Now open the print queue and >>>>> delete >>>>> the job, in fact delete any and all jobs that may be there. >>>>> If the jobs delete OK (give it time) open the run command box again >>>>> and >>>>> type >>>>> "net start spooler" (once more without the quotes). >>>>> Good luck >>>>> Tony >>>>> MS MVP Printing/Imaging >>>> >>>>Tony, thanks for the prompt response. I followed your directions (I >>>>think), >>>>then to control panel, then to printers & fax, I tried to delete all >>>>jobs >>>>and I get a message "Operation could not be completed. the print >>>>spooler >>>>service is not running". I do show 1 job that is ready to print. >>>>Steve >>>>> >>> >>> Yes I was concerned about that. A reboot didn't work either I guess. >>> >>> OK stop the spooler as before >>> Go to \windows\system32\spool\printers and delete all of the .spl and >>> .shd >>> files that are there. >>> Start the spooler again. >>> If that gets rid of the print job and you get the same issue again in >>> the >>> future you will need to uninstall and reinstall the printer. If you need >>> help >>> with that just post a reply here. >>> Tony >>> MS MVP Printing/Imaging >> >>Hi Tony, I deleted the .spl and .shd files like you suggested.....works >>great now. >>Thanks for your help. >>Steve >>> > > Excellent, delighted to help. > Tony Tony, nice tip.....I made a note of that. Dave C.
From: Tony on 21 Apr 2008 04:50
"Dave C." <myaddress(a)microsoft.com> wrote: >"Tony" <tonythebengaltiger(a)gmail.com> wrote in message >news:part1of1.1.hWZynDM8agUxyQ(a)ue.ph... >> "Esteban" <swanasek(a)sbcglobal.net> wrote: >>>"Tony" <tonythebengaltiger(a)gmail.com> wrote in message >>>news:part1of1.1.TlMIq8Ie9xG0hg(a)ue.ph... >>>> "Esteban" <swanasek(a)sbcglobal.net> wrote: >>>>>"Tony" <tonythebengaltiger(a)gmail.com> wrote in message >>>>>news:part1of1.1.l1kYk2Kdqz40LA(a)ue.ph... >>>>>> "Esteban" <swanasek(a)sbcglobal.net> wrote: >>>>>>>Hi folks, >>>>>>>I am new to this group and fairly new to computing. I have a problem >>>>>>>I >>>>>>>would like to throw out to the group, it's way over my head. >>>>>>>My printer is a HP PSC 1210, connected to a X-P Home computer. Today >>>>>>>after >>>>>>>printing 20 photo's, the black ink cartridge ran dry, I replaced it, >>>>>>>and >>>>>>>now >>>>>>>nothing works on the printer. I can't align the new cartridge, one >>>>>>>job is in queue and I am unable to delete the job. I have rebooted >>>>>>>the >>>>>>>computer and also the printer. At one time after the problem started >>>>>>>the >>>>>>>check paper light came on, however, it doesn't any more and there is >>>>>>>ample >>>>>>>paper. >>>>>>>Any and all help will be appreciated. >>>>>>>Thanks, >>>>>>>Steve >>>>>> >>>>>> Most likely the job in the print queue is corrupt and no further jobs >>>>>> will >>>>>> print. You need to get rid of that job. >>>>>> Try this - >>>>>> Go to Start, Run and type "net stop spooler" (without the quotes) and >>>>>> click OK. >>>>>> You may see a Dos window briefly appear. Now open the print queue and >>>>>> delete >>>>>> the job, in fact delete any and all jobs that may be there. >>>>>> If the jobs delete OK (give it time) open the run command box again >>>>>> and >>>>>> type >>>>>> "net start spooler" (once more without the quotes). >>>>>> Good luck >>>>>> Tony >>>>>> MS MVP Printing/Imaging >>>>> >>>>>Tony, thanks for the prompt response. I followed your directions (I >>>>>think), >>>>>then to control panel, then to printers & fax, I tried to delete all >>>>>jobs >>>>>and I get a message "Operation could not be completed. the print >>>>>spooler >>>>>service is not running". I do show 1 job that is ready to print. >>>>>Steve >>>>>> >>>> >>>> Yes I was concerned about that. A reboot didn't work either I guess. >>>> >>>> OK stop the spooler as before >>>> Go to \windows\system32\spool\printers and delete all of the .spl and >>>> .shd >>>> files that are there. >>>> Start the spooler again. >>>> If that gets rid of the print job and you get the same issue again in >>>> the >>>> future you will need to uninstall and reinstall the printer. If you need >>>> help >>>> with that just post a reply here. >>>> Tony >>>> MS MVP Printing/Imaging >>> >>>Hi Tony, I deleted the .spl and .shd files like you suggested.....works >>>great now. >>>Thanks for your help. >>>Steve >>>> >> >> Excellent, delighted to help. >> Tony > >Tony, nice tip.....I made a note of that. > >Dave C. It is not often necessary but useful to have in your armoury. It does not work with any other OS, only WinXP. There is an equivalent for Vista but I'm not sure whether the directory or file extensions are the same, I guess I'll find out when I see a similar Vista problem. Tony |