HP PSC-1210
in [Printers]
|
From: Esteban on 19 Apr 2008 20:14 Hi folks, I am new to this group and fairly new to computing. I have a problem I would like to throw out to the group, it's way over my head. My printer is a HP PSC 1210, connected to a X-P Home computer. Today after printing 20 photo's, the black ink cartridge ran dry, I replaced it, and now nothing works on the printer. I can't align the new cartridge, one print job is in queue and I am unable to delete the job. I have rebooted the computer and also the printer. At one time after the problem started the check paper light came on, however, it doesn't any more and there is ample paper. Any and all help will be appreciated. Thanks, Steve
From: Tony on 19 Apr 2008 20:49 "Esteban" <swanasek(a)sbcglobal.net> wrote: >Hi folks, >I am new to this group and fairly new to computing. I have a problem I >would like to throw out to the group, it's way over my head. >My printer is a HP PSC 1210, connected to a X-P Home computer. Today after >printing 20 photo's, the black ink cartridge ran dry, I replaced it, and now >nothing works on the printer. I can't align the new cartridge, one print >job is in queue and I am unable to delete the job. I have rebooted the >computer and also the printer. At one time after the problem started the >check paper light came on, however, it doesn't any more and there is ample >paper. >Any and all help will be appreciated. >Thanks, >Steve Most likely the job in the print queue is corrupt and no further jobs will print. You need to get rid of that job. Try this - Go to Start, Run and type "net stop spooler" (without the quotes) and click OK. You may see a Dos window briefly appear. Now open the print queue and delete the job, in fact delete any and all jobs that may be there. If the jobs delete OK (give it time) open the run command box again and type "net start spooler" (once more without the quotes). Good luck Tony MS MVP Printing/Imaging
From: Esteban on 19 Apr 2008 21:10 "Tony" <tonythebengaltiger(a)gmail.com> wrote in message news:part1of1.1.l1kYk2Kdqz40LA(a)ue.ph... > "Esteban" <swanasek(a)sbcglobal.net> wrote: >>Hi folks, >>I am new to this group and fairly new to computing. I have a problem I >>would like to throw out to the group, it's way over my head. >>My printer is a HP PSC 1210, connected to a X-P Home computer. Today >>after >>printing 20 photo's, the black ink cartridge ran dry, I replaced it, and >>now >>nothing works on the printer. I can't align the new cartridge, one print >>job is in queue and I am unable to delete the job. I have rebooted the >>computer and also the printer. At one time after the problem started the >>check paper light came on, however, it doesn't any more and there is ample >>paper. >>Any and all help will be appreciated. >>Thanks, >>Steve > > Most likely the job in the print queue is corrupt and no further jobs will > print. You need to get rid of that job. > Try this - > Go to Start, Run and type "net stop spooler" (without the quotes) and > click OK. > You may see a Dos window briefly appear. Now open the print queue and > delete > the job, in fact delete any and all jobs that may be there. > If the jobs delete OK (give it time) open the run command box again and > type > "net start spooler" (once more without the quotes). > Good luck > Tony > MS MVP Printing/Imaging Tony, thanks for the prompt response. I followed your directions (I think), then to control panel, then to printers & fax, I tried to delete all jobs and I get a message "Operation could not be completed. the print spooler service is not running". I do show 1 job that is ready to print. Steve >
From: Tony on 19 Apr 2008 22:31 "Esteban" <swanasek(a)sbcglobal.net> wrote: >"Tony" <tonythebengaltiger(a)gmail.com> wrote in message >news:part1of1.1.l1kYk2Kdqz40LA(a)ue.ph... >> "Esteban" <swanasek(a)sbcglobal.net> wrote: >>>Hi folks, >>>I am new to this group and fairly new to computing. I have a problem I >>>would like to throw out to the group, it's way over my head. >>>My printer is a HP PSC 1210, connected to a X-P Home computer. Today >>>after >>>printing 20 photo's, the black ink cartridge ran dry, I replaced it, and >>>now >>>nothing works on the printer. I can't align the new cartridge, one print >>>job is in queue and I am unable to delete the job. I have rebooted the >>>computer and also the printer. At one time after the problem started the >>>check paper light came on, however, it doesn't any more and there is ample >>>paper. >>>Any and all help will be appreciated. >>>Thanks, >>>Steve >> >> Most likely the job in the print queue is corrupt and no further jobs will >> print. You need to get rid of that job. >> Try this - >> Go to Start, Run and type "net stop spooler" (without the quotes) and >> click OK. >> You may see a Dos window briefly appear. Now open the print queue and >> delete >> the job, in fact delete any and all jobs that may be there. >> If the jobs delete OK (give it time) open the run command box again and >> type >> "net start spooler" (once more without the quotes). >> Good luck >> Tony >> MS MVP Printing/Imaging > >Tony, thanks for the prompt response. I followed your directions (I think), >then to control panel, then to printers & fax, I tried to delete all jobs >and I get a message "Operation could not be completed. the print spooler >service is not running". I do show 1 job that is ready to print. >Steve >> Yes I was concerned about that. A reboot didn't work either I guess. OK stop the spooler as before Go to \windows\system32\spool\printers and delete all of the .spl and .shd files that are there. Start the spooler again. If that gets rid of the print job and you get the same issue again in the future you will need to uninstall and reinstall the printer. If you need help with that just post a reply here. Tony MS MVP Printing/Imaging
From: Esteban on 20 Apr 2008 07:48
"Tony" <tonythebengaltiger(a)gmail.com> wrote in message news:part1of1.1.TlMIq8Ie9xG0hg(a)ue.ph... > "Esteban" <swanasek(a)sbcglobal.net> wrote: >>"Tony" <tonythebengaltiger(a)gmail.com> wrote in message >>news:part1of1.1.l1kYk2Kdqz40LA(a)ue.ph... >>> "Esteban" <swanasek(a)sbcglobal.net> wrote: >>>>Hi folks, >>>>I am new to this group and fairly new to computing. I have a problem I >>>>would like to throw out to the group, it's way over my head. >>>>My printer is a HP PSC 1210, connected to a X-P Home computer. Today >>>>after >>>>printing 20 photo's, the black ink cartridge ran dry, I replaced it, and >>>>now >>>>nothing works on the printer. I can't align the new cartridge, one >>>>job is in queue and I am unable to delete the job. I have rebooted the >>>>computer and also the printer. At one time after the problem started >>>>the >>>>check paper light came on, however, it doesn't any more and there is >>>>ample >>>>paper. >>>>Any and all help will be appreciated. >>>>Thanks, >>>>Steve >>> >>> Most likely the job in the print queue is corrupt and no further jobs >>> will >>> print. You need to get rid of that job. >>> Try this - >>> Go to Start, Run and type "net stop spooler" (without the quotes) and >>> click OK. >>> You may see a Dos window briefly appear. Now open the print queue and >>> delete >>> the job, in fact delete any and all jobs that may be there. >>> If the jobs delete OK (give it time) open the run command box again and >>> type >>> "net start spooler" (once more without the quotes). >>> Good luck >>> Tony >>> MS MVP Printing/Imaging >> >>Tony, thanks for the prompt response. I followed your directions (I >>think), >>then to control panel, then to printers & fax, I tried to delete all jobs >>and I get a message "Operation could not be completed. the print spooler >>service is not running". I do show 1 job that is ready to print. >>Steve >>> > > Yes I was concerned about that. A reboot didn't work either I guess. > > OK stop the spooler as before > Go to \windows\system32\spool\printers and delete all of the .spl and > .shd > files that are there. > Start the spooler again. > If that gets rid of the print job and you get the same issue again in the > future you will need to uninstall and reinstall the printer. If you need > help > with that just post a reply here. > Tony > MS MVP Printing/Imaging Hi Tony, I deleted the .spl and .shd files like you suggested.....works great now. Thanks for your help. Steve > |