HP ProtectTools / Windows 7
in [Laptops]
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From: JACK on 31 Dec 2009 05:07 I have a HP Compaq 6735s running Vista Home Premium. I want to upgrade to Windows 7 but the laptop came preinstalled with HP ProtectTools Security Manager. Windows 7 upgrade can't go ahead with that installed but there seems absolutely no way of uninstalling the damn thing. If I try to uninstall it from add/remove progs it states "The application cannot be removed. The following applications must be removed first - BIOS configuration for HP ProtectTools and File Santizer for HP ProtectTools uninstall string." I've tried using Windows Install Clean Up and the programs don't even show up on that. I've contacted HP and they say "The correct method of uninstalling HP Protect tools is to uninstall the following components in the given order if they exist: 1. Credential Manager for HP ProtectTools 2. Java Card Security for HP ProtectTools 4. 3. Drive Encryption for HP ProtectTools 5. Smartcard security for HP ProtectTools 6. Embedded Security for HP ProtectTools 7. BIOS Security for HP ProtectTools 8. HP ProtectTools Security Manager" As the components do not exist, the only way is to perform a clean install rather than upgrade to Windows 7." I really really don't want to do a clean install. It's taken me 12 months to get these laptop programs the way I want them and I don't want to have to start all over again. Surely I can't be the only one with this problem? Anyone any suggestions? Thanks
From: Adrian C on 31 Dec 2009 05:36 [excessive crossposting snipped] JACK wrote: > > I have a HP Compaq 6735s running Vista Home Premium. I want to upgrade > to Windows 7 but the laptop came preinstalled with HP ProtectTools > Security Manager. Windows 7 upgrade can't go ahead with that installed ... > Surely I can't be the only one with this problem? Anyone any suggestions? > Thanks Have a look on HP's forums. There are suggestions there, including installing the version for 7 then uninstalling it. -- Adrian C
From: Rod on 31 Dec 2009 07:20 On 31/12/2009 10:36, Adrian C wrote: > [excessive crossposting snipped] > > JACK wrote: >> >> I have a HP Compaq 6735s running Vista Home Premium. I want to upgrade >> to Windows 7 but the laptop came preinstalled with HP ProtectTools >> Security Manager. Windows 7 upgrade can't go ahead with that installed >> ... > >> Surely I can't be the only one with this problem? Anyone any suggestions? >> Thanks > > Have a look on HP's forums. There are suggestions there, including > installing the version for 7 then uninstalling it. > I managed a few weeks ago - but can't remember the details (but Pro rather than Home Premium). Think you have to uninstall the HP stuff item at a time in the right order - just keep uninstalling things and eventually you get to the state you need. Credential Manager was a critical part. -- Rod
From: JACK on 31 Dec 2009 10:28 "Rod" <polygonum(a)ntlworld.com> wrote in message news:7q3j79FdeiU1(a)mid.individual.net... > On 31/12/2009 10:36, Adrian C wrote: >> [excessive crossposting snipped] >> >> JACK wrote: >>> >>> I have a HP Compaq 6735s running Vista Home Premium. I want to upgrade >>> to Windows 7 but the laptop came preinstalled with HP ProtectTools >>> Security Manager. Windows 7 upgrade can't go ahead with that installed >>> ... >> >>> Surely I can't be the only one with this problem? Anyone any >>> suggestions? >>> Thanks >> >> Have a look on HP's forums. There are suggestions there, including >> installing the version for 7 then uninstalling it. >> > I managed a few weeks ago - but can't remember the details (but Pro rather > than Home Premium). Think you have to uninstall the HP stuff item at a > time in the right order - just keep uninstalling things and eventually you > get to the state you need. Credential Manager was a critical part. > > -- > Rod > I can't find where they are though - they don't show up individually in either add/remove progs or windows clean installer. It's ridiculous that HP netbooks come with it installed and you can't get the damn thing off
From: Lou Ravi on 31 Dec 2009 14:17
JACK wrote: > "Rod" <polygonum(a)ntlworld.com> wrote in message > news:7q3j79FdeiU1(a)mid.individual.net... >> On 31/12/2009 10:36, Adrian C wrote: >>> [excessive crossposting snipped] >>> >>> JACK wrote: >>>> >>>> I have a HP Compaq 6735s running Vista Home Premium. I want to >>>> upgrade to Windows 7 but the laptop came preinstalled with HP >>>> ProtectTools Security Manager. Windows 7 upgrade can't go ahead >>>> with that installed ... >>> >>>> Surely I can't be the only one with this problem? Anyone any >>>> suggestions? >>>> Thanks >>> >>> Have a look on HP's forums. There are suggestions there, including >>> installing the version for 7 then uninstalling it. >>> >> I managed a few weeks ago - but can't remember the details (but Pro >> rather than Home Premium). Think you have to uninstall the HP stuff >> item at a time in the right order - just keep uninstalling things >> and eventually you get to the state you need. Credential Manager was >> a critical part. -- >> Rod >> > > I can't find where they are though - they don't show up individually > in either add/remove progs or windows clean installer. It's > ridiculous that HP netbooks come with it installed and you can't get > the damn thing off It might be that you have to go through their reinstallation thingy. I've seen this sort of thing before on a Compaq. Try running it (careful, you don't want to format your disk) or go into it on the disk (a partition I suppose) by hand and have a look to see if the programmes there also have an 'uninstall' as well as a setup. |