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From: jobar on 24 Apr 2008 18:40
Here is an excerpt from a private email sent today to a would be HP50
seller explaining why, after talking to HP Calculator Support, I am
unable to take a chance on the 50g which is being offered for resale.

Basically, the logic is that all things considered, and having been
burned once, it is too risky to purchase this product knowing that more
likely than not it will fail and that the terms and conditions for the
warranty are far to harsh to roll the dice.

------------------BEGIN EXCERPT---------------------------------


The HP support people told me that the warranty expires one year from
the time of purchase or one year from the date of manufacture whichever
comes first, but that the warranty is not transferable meaning that for
you, the original owner, it will be good for one year from the date
purchased, but for the second owner, one who is not registered for the
warranty, they would use the first 3 digits of the serial number and add
one year to it. So, for anyone who buys it, they will have until the
20th week of year 2008 (the second and third numbers represent the week
of production).

So, for a calculator that was manufactured, sat on the shelf, was later
purchased, and subsequently sold, the new buyer doesn't get a full year
warranty. In other words, the meter was running while the cab was
stalled in traffic.

Exacerbating all of this is the fact that this unit is more likely than
not not fail. Nobody in their right mind is going to take a chance with
HP with this attitude from their "award winning support team".

I plan next to write a letter to Corporate Office while continuing to
flame the company on comp.sys.hp48 newsgroup. In fact I will probably
post this response there now.

---------------------END EXCERPT-----------------------------------

From: jobar on 6 May 2008 20:25
Al Arduengo wrote:
> In article <VaednbHSeOi4kYzVnZ2dnUVZ_ryqnZ2d(a)comcast.com>,
> net(a)comcast.baranow says...
>> Here is an excerpt from a private email sent today to a would be HP50
>> seller explaining why, after talking to HP Calculator Support, I am
>> unable to take a chance on the 50g which is being offered for resale.
>>
>> Basically, the logic is that all things considered, and having been
>> burned once, it is too risky to purchase this product knowing that more
>> likely than not it will fail and that the terms and conditions for the
>> warranty are far to harsh to roll the dice.
>>
>> ------------------BEGIN EXCERPT---------------------------------
>>
>>
>> The HP support people told me that the warranty expires one year from
>> the time of purchase or one year from the date of manufacture whichever
>> comes first, but that the warranty is not transferable meaning that for
>> you, the original owner, it will be good for one year from the date
>> purchased, but for the second owner, one who is not registered for the
>> warranty, they would use the first 3 digits of the serial number and add
>> one year to it. So, for anyone who buys it, they will have until the
>> 20th week of year 2008 (the second and third numbers represent the week
>> of production).
>>
>> So, for a calculator that was manufactured, sat on the shelf, was later
>> purchased, and subsequently sold, the new buyer doesn't get a full year
>> warranty. In other words, the meter was running while the cab was
>> stalled in traffic.
>>
>> Exacerbating all of this is the fact that this unit is more likely than
>> not not fail. Nobody in their right mind is going to take a chance with
>> HP with this attitude from their "award winning support team".
>>
>> I plan next to write a letter to Corporate Office while continuing to
>> flame the company on comp.sys.hp48 newsgroup. In fact I will probably
>> post this response there now.
>>
>> ---------------------END EXCERPT-----------------------------------
>>
>>
>
> Could you explain exactly what it is you expect? A one year warranty is
> very fair. How could you expect HP to extend it from the time someone
> purchases the calculator from someone else? How long should they
> purpetuate the warranty? We're not talking about a car or a house here.
> We are talking about a graphing calculator. Also, you state that the
> unit "is more likely than not not fail". Assuming you meant that it
> would more likely than not fail, on what do you base this statement?
> The few folks who post their negative experiences on this newsgroup?
> What about the many happy users who have great experiences with theirs?
>
> I am not trying to be abrasive here, but try to put things into
> perspective. Don't lose sleep or waste energy trying to flame HP. You
> will have absolutely no effect on them. And many folks will continue to
> buy and enjoy their calculators without ever knowing you made a post
> anywhere.
>
> It's just a calculator. Relax. :-)
>
> Cheers,
> -Al

Unfortunately I am an old guy on a fixed income with no more money to waste.
From: jobar on 6 May 2008 20:28
Tom Lake wrote:
>
>
> "Al Arduengo" <w5ard(a)w5ard.net> wrote in message
> news:MPG.228996eb594a7fd8989680(a)news.giganews.com...
>
>> Could you explain exactly what it is you expect? A one year warranty is
>> very fair.
>
> The one year starts when the ORIGINAL purchaser buys it.
> That includes resellers like Calculators.com, Office Max and Staples.
> If you buy a new, sealed calculator off the shelf and it's been
> on the shelf for three months, you'd get a 9-month warranty.
>
> Tom Lake

But I was going to buy one used from a guy here in the group. You need
to read my post again. The warranty is non-transferable to the second
owner.
From: jobar on 6 May 2008 20:30
Andreas M�ller wrote:
> > The one year starts when the ORIGINAL purchaser buys it.
> > That includes resellers like Calculators.com, Office Max and
> Staples.
> > If you buy a new, sealed calculator off the shelf and it's been
> > on the shelf for three months, you'd get a 9-month warranty.
>
> Well, this is certainly *not* true for the European Union. The
> warranty starts when the end-customer finally buys the calculator and
> it is 2 years by European law.
> So a calculator that has been sitting on the shelf for a year still
> has a 2 year warranty when it is finaly bought.
>
> HTH
> Andreas

I think I am the only person in the world who has had this much
difficulty. Most of the early 49g+ guys who frequent this group had four
or 5 replacements all under warranty, me ZERO!!, or how do you say ZilCH!
From: Al Arduengo on 6 May 2008 00:13
In article <VaednbHSeOi4kYzVnZ2dnUVZ_ryqnZ2d(a)comcast.com>,
net(a)comcast.baranow says...
> Here is an excerpt from a private email sent today to a would be HP50
> seller explaining why, after talking to HP Calculator Support, I am
> unable to take a chance on the 50g which is being offered for resale.
>
> Basically, the logic is that all things considered, and having been
> burned once, it is too risky to purchase this product knowing that more
> likely than not it will fail and that the terms and conditions for the
> warranty are far to harsh to roll the dice.
>
> ------------------BEGIN EXCERPT---------------------------------
>
>
> The HP support people told me that the warranty expires one year from
> the time of purchase or one year from the date of manufacture whichever
> comes first, but that the warranty is not transferable meaning that for
> you, the original owner, it will be good for one year from the date
> purchased, but for the second owner, one who is not registered for the
> warranty, they would use the first 3 digits of the serial number and add
> one year to it. So, for anyone who buys it, they will have until the
> 20th week of year 2008 (the second and third numbers represent the week
> of production).
>
> So, for a calculator that was manufactured, sat on the shelf, was later
> purchased, and subsequently sold, the new buyer doesn't get a full year
> warranty. In other words, the meter was running while the cab was
> stalled in traffic.
>
> Exacerbating all of this is the fact that this unit is more likely than
> not not fail. Nobody in their right mind is going to take a chance with
> HP with this attitude from their "award winning support team".
>
> I plan next to write a letter to Corporate Office while continuing to
> flame the company on comp.sys.hp48 newsgroup. In fact I will probably
> post this response there now.
>
> ---------------------END EXCERPT-----------------------------------
>
>

Could you explain exactly what it is you expect? A one year warranty is
very fair. How could you expect HP to extend it from the time someone
purchases the calculator from someone else? How long should they
purpetuate the warranty? We're not talking about a car or a house here.
We are talking about a graphing calculator. Also, you state that the
unit "is more likely than not not fail". Assuming you meant that it
would more likely than not fail, on what do you base this statement?
The few folks who post their negative experiences on this newsgroup?
What about the many happy users who have great experiences with theirs?

I am not trying to be abrasive here, but try to put things into
perspective. Don't lose sleep or waste energy trying to flame HP. You
will have absolutely no effect on them. And many folks will continue to
buy and enjoy their calculators without ever knowing you made a post
anywhere.

It's just a calculator. Relax. :-)

Cheers,
-Al
--
~/.signature
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