Prev: BCI 3 / 6 Compatibility
Next: hp 56's nozzles
From: Nigel Mason on 5 Mar 2005 09:31
My Trusty old HP690C has just decided to print everything in
B&W...no colour at all.
I have checked ink cartridges, de-installed and re-installed the
printer drivers, and still no colour.

My PC is running Windows 2000 with Service Pack 2...
any ideas how to fix the printer to get colour back ?

All help welcome !

From: Bob Headrick on 5 Mar 2005 14:13

"Nigel Mason" <nigelmason1(a)compuserve-dot-com.no-spam.invalid> wrote in message
news:4229c2ce$1_5(a)alt.athenanews.com...
> My Trusty old HP690C has just decided to print everything in
> B&W...no colour at all.
> I have checked ink cartridges, de-installed and re-installed the
> printer drivers, and still no colour.

First try printing a diagnostic as shown at
http://h10025.www1.hp.com/ewfrf/wc/document?lc=en&cc=us&docname=bpd07098&dlc=en&lang=en#N100F2.
If this prints in color then the problem is probably in the driver. Check to
make sure the driver does not have the "print in grayscale" checkbox selected;
this might stick even if the driver had been reinstalled.

Regards,
Bob Headrick, not speaking for my employer HP


From: measekite on 5 Mar 2005 15:12
I am not sure I can help and I am not familiar with your model.
However, I am using W2K +SP2 and did have a problem on my HP990 when I
upgraded the driver. Certain features were not behaving properly. I
solved it by:

1. Uninstalling the Driver
2. Reboot
3. Installed the original driver that came with the machine - If that
does not work than use the one in Windows
4. Reboot

The problem went away.

Nigel Mason wrote:

>My Trusty old HP690C has just decided to print everything in
>B&W...no colour at all.
>I have checked ink cartridges, de-installed and re-installed the
>printer drivers, and still no colour.
>
>My PC is running Windows 2000 with Service Pack 2...
>any ideas how to fix the printer to get colour back ?
>
>All help welcome !
>
>
>
From: Nigel Mason on 9 Mar 2005 09:17
Thanks for the 2 suggestions. I have tried both - but no improvement
I'm afraid.
The HP diagnostics ran and all passed OK ... no error messages but the
pages were in b&w.

I then de-installed the driver, rebooted the PC, then re-installed a
new driver....

and it still only prints in b&w !....
seems a pity to scrap it though ....any more ideas ?
thanks all.

From: Bob Headrick on 9 Mar 2005 23:59

"Nigel Mason" <nigelmason1(a)compuserve-dot-com.no-spam.invalid> wrote in message
news:422f0589$1_5(a)alt.athenanews.com...
> Thanks for the 2 suggestions. I have tried both - but no improvement
> I'm afraid.
> The HP diagnostics ran and all passed OK ... no error messages but the
> pages were in b&w.
>
> I then de-installed the driver, rebooted the PC, then re-installed a
> new driver....

If the diagnostics print in only B&W then the driver and/or communication with
the printer are not an issue as the diagnostic is printed entirely by the
printer. It is possible that you have a clogged or defective color cartridge.
I would start by removing the color cartridge and carefully cleaning the
cartridge contacts. If that does not help try blotting the cartridge on a damp
tissue. If you do not get a blot of color on the tissue you probably need a
new color cartridge.

Regards,
Bob Headrick, not speaking for my employer HP


 | 
Pages: 1
Prev: BCI 3 / 6 Compatibility
Next: hp 56's nozzles