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From: john redman on 16 Sep 2005 19:28 "Alan Smith" <alan(a)hidden.email> wrote in message news:dget63$3hm$1(a)news6.svr.pol.co.uk... > Post reordered so there is a flow of conversation, not jumping backwards > and > forwards > > >> John R > >>>> Anyone managed to uninstall this program. I've tried their website and >>>> tried emailing them to no avail. >>>> >>>> John R >>>> >>> >>> I've not heard of that program. Is it freeware or shareware- Did you pay >>> for the software? These can affect the support you may get. >>> Is it a memory resident program that automatically loads? If so you >>> need to disable it from starting up before uninstalling. Make sure it is >>> not running when uninstalling- some programs uninstall from the control >>> panel, some from your PC. >>> >>> As a broader point it shows why you should back up before any and every >>> new installation so you can restore to that stage if/when needed. You >>> did backup? >>> >> >> > "john redman" <john(a)lixwm.wanadoo.co.uk> wrote in message > news:dgcugt$jj8$1(a)newsg3.svr.pol.co.uk... >> I've had the program running for many months now so reverting to a >> previous backup is not an option >> > > Can you please follow the flow of conversation? Swapping post orders makes > it dificult to follow what is happening, and many people won't try. You'll > lose potential help. > > > > What about the rest? You only responded to one part of the post. > > Thanks for re-ordering, I know what you mean but I hadn't realised I'd got out of sync. Are you refering to the advice to disable the program before uninstalling. If only I could find a way. Any ideas? John R
From: Jim McGowan on 21 Sep 2005 02:26 John, you need to give up a bit of detail, if you want help. Who is the developer? No one else here seems to have heard of this application. How did you install it? Windows installer on your desktop, via Activesync? Or a .CAB file directly on your device? And, yes, that previous advice was steps to take before you try to uninstall. For example, if this is a Today screen plugin, it must be deactivated in settings first, as your device cannot remove any application if the app is using Windows files at the time. :) -- Jim McGowan "john redman" <john(a)lixwm.wanadoo.co.uk> wrote in message news:dgfke0$qg2$1(a)newsg4.svr.pol.co.uk... > > "Alan Smith" <alan(a)hidden.email> wrote in message > news:dget63$3hm$1(a)news6.svr.pol.co.uk... >> Post reordered so there is a flow of conversation, not jumping backwards >> and >> forwards >> >> >>> John R >> >>>>> Anyone managed to uninstall this program. I've tried their website >>>>> and tried emailing them to no avail. >>>>> >>>>> John R >>>>> >>>> >>>> I've not heard of that program. Is it freeware or shareware- Did you >>>> pay for the software? These can affect the support you may get. >>>> Is it a memory resident program that automatically loads? If so you >>>> need to disable it from starting up before uninstalling. Make sure it >>>> is not running when uninstalling- some programs uninstall from the >>>> control panel, some from your PC. >>>> >>>> As a broader point it shows why you should back up before any and every >>>> new installation so you can restore to that stage if/when needed. You >>>> did backup? >>>> >>> >>> >> "john redman" <john(a)lixwm.wanadoo.co.uk> wrote in message >> news:dgcugt$jj8$1(a)newsg3.svr.pol.co.uk... >>> I've had the program running for many months now so reverting to a >>> previous backup is not an option >>> >> >> Can you please follow the flow of conversation? Swapping post orders >> makes it dificult to follow what is happening, and many people won't try. >> You'll lose potential help. >> >> >> >> What about the rest? You only responded to one part of the post. >> >> > Thanks for re-ordering, I know what you mean but I hadn't realised I'd got > out of sync. > > Are you refering to the advice to disable the program before uninstalling. > If only I could find a way. > > Any ideas? > > John R > >
From: Alan Smith on 21 Sep 2005 07:06 "john redman" <john(a)lixwm.wanadoo.co.uk> wrote in message news:dgfke0$qg2$1(a)newsg4.svr.pol.co.uk... > > "Alan Smith" <alan(a)hidden.email> wrote in message > news:dget63$3hm$1(a)news6.svr.pol.co.uk... >> Post reordered so there is a flow of conversation, not jumping backwards >> and >> forwards >> >> >>> John R >> >>>>> Anyone managed to uninstall this program. I've tried their website >>>>> and tried emailing them to no avail. >>>>> >>>>> John R >>>>> >>>> >>>> I've not heard of that program. Is it freeware or shareware- Did you >>>> pay for the software? These can affect the support you may get. >>>> Is it a memory resident program that automatically loads? If so you >>>> need to disable it from starting up before uninstalling. Make sure it >>>> is not running when uninstalling- some programs uninstall from the >>>> control panel, some from your PC. >>>> >>>> As a broader point it shows why you should back up before any and every >>>> new installation so you can restore to that stage if/when needed. You >>>> did backup? >>>> >>> >>> >> "john redman" <john(a)lixwm.wanadoo.co.uk> wrote in message >> news:dgcugt$jj8$1(a)newsg3.svr.pol.co.uk... >>> I've had the program running for many months now so reverting to a >>> previous backup is not an option >>> >> >> Can you please follow the flow of conversation? Swapping post orders >> makes it dificult to follow what is happening, and many people won't try. >> You'll lose potential help. >> >> >> >> What about the rest? You only responded to one part of the post. >> >> > Thanks for re-ordering, I know what you mean but I hadn't realised I'd got > out of sync. > > Are you refering to the advice to disable the program before uninstalling. > If only I could find a way. > > Any ideas? > > John R > > If the program automatically starts up when you soft reset the machine it will mean items are in use so can't be deleted if you uninstall. They must be disabled first. One way that programs run automatically is by putting a shortcut in the startup folder- deleting this then soft resetting would stop it loading so it should be possible to uninstall it correctly. As Jim has said more info is needed about your program or no-one can offer specific advice. You really need to divulge more about this program if you really want help.
From: john redman on 21 Sep 2005 09:59
Thanks for all your input. Found it required disabling from the today screen items. Having now done this I was able do uninstall in the normal manner. Surprised no-one had heard of this program, it was a great utility only recently bettered by PocketMate which I am now using. John R " <alan(a)hidden.email> wrote in message news:dgrg9a$1o6$2(a)news7.svr.pol.co.uk... > > "john redman" <john(a)lixwm.wanadoo.co.uk> wrote in message > news:dgfke0$qg2$1(a)newsg4.svr.pol.co.uk... >> >> "Alan Smith" <alan(a)hidden.email> wrote in message >> news:dget63$3hm$1(a)news6.svr.pol.co.uk... >>> Post reordered so there is a flow of conversation, not jumping backwards >>> and >>> forwards >>> >>> >>>> John R >>> >>>>>> Anyone managed to uninstall this program. I've tried their website >>>>>> and tried emailing them to no avail. >>>>>> >>>>>> John R >>>>>> >>>>> >>>>> I've not heard of that program. Is it freeware or shareware- Did you >>>>> pay for the software? These can affect the support you may get. >>>>> Is it a memory resident program that automatically loads? If so you >>>>> need to disable it from starting up before uninstalling. Make sure it >>>>> is not running when uninstalling- some programs uninstall from the >>>>> control panel, some from your PC. >>>>> >>>>> As a broader point it shows why you should back up before any and >>>>> every new installation so you can restore to that stage if/when >>>>> needed. You did backup? >>>>> >>>> >>>> >>> "john redman" <john(a)lixwm.wanadoo.co.uk> wrote in message >>> news:dgcugt$jj8$1(a)newsg3.svr.pol.co.uk... >>>> I've had the program running for many months now so reverting to a >>>> previous backup is not an option >>>> >>> >>> Can you please follow the flow of conversation? Swapping post orders >>> makes it dificult to follow what is happening, and many people won't >>> try. You'll lose potential help. >>> >>> >>> >>> What about the rest? You only responded to one part of the post. >>> >>> >> Thanks for re-ordering, I know what you mean but I hadn't realised I'd >> got out of sync. >> >> Are you refering to the advice to disable the program before >> uninstalling. If only I could find a way. >> >> Any ideas? >> >> John R >> >> > > If the program automatically starts up when you soft reset the machine it > will mean items are in use so can't be deleted if you uninstall. They must > be disabled first. One way that programs run automatically is by putting a > shortcut in the startup folder- deleting this then soft resetting would > stop it loading so it should be possible to uninstall it correctly. > > As Jim has said more info is needed about your program or no-one can offer > specific advice. You really need to divulge more about this program if > you really want help. > |