Has anyone gotten their OS Disk from Dell recently?
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From: Laura on 22 Apr 2005 08:44 Has anyone gotten their OS Disk from Dell recently? I'm not having much luck. I called yesterday and got some dude from India. Not a pleasant conversation at all. He insisted that their policy had changed in November and that they no longer provide the disk. I explained that I knew several people that had received their disks recently (this is based solely on the info in this newsgroup). I then tried to get a supervisor. He still was not very cooperative and it was not until I said that if he did not get me a supervisor immediately that I would be returning the 2 laptops. He relented and got me a supervisor. This person was definitely not Indian. He explained that ONLY Tech Support can provide that disk. I said fine but then your phone support needs to be trained to pass folks over to tech support when asked for the disk. He apologised for the other tech. Then he tried transfering me to Tech support but because the queues were too long the recorded message said to call later and I was disconnected. I decided to try their chat but that did not go any better. The wait time was 3 minutes but as the app finished loading I would get "page not found". A refresh started the app again. I finally gave up. Any suggestions from folks that have been sucessfull getting their disk sent? What was your exact reason for requesting the disk? Maybe if we are consistant in our reason then Dell might reconsider their new policy. I am very frustrated at this and don't really know what to do next so any suggestions would be greatly appreciated. TIA, laura
From: Laura on 22 Apr 2005 09:03 <ubr(a)nowhere.dot.nohow> wrote in message news:jmsh61dc6lklvkj6rssqve57621kb691pg(a)4ax.com... > On Fri, 22 Apr 2005 12:44:59 GMT, "Laura" <invalid(a)sample.invalid> > wrote: > >>Has anyone gotten their OS Disk from Dell recently? I'm not having much >>luck. >> >>I called yesterday and got some dude from India. Not a pleasant >>conversation >>at all. He insisted that their policy had changed in November and that >>they >>no longer provide the disk. I explained that I knew several people that >>had >>received their disks recently (this is based solely on the info in this >>newsgroup). >> >>I then tried to get a supervisor. He still was not very cooperative and it >>was not until I said that if he did not get me a supervisor immediately >>that >>I would be returning the 2 laptops. He relented and got me a supervisor. >>This person was definitely not Indian. He explained that ONLY Tech Support >>can provide that disk. I said fine but then your phone support needs to be >>trained to pass folks over to tech support when asked for the disk. He >>apologised for the other tech. Then he tried transfering me to Tech >>support >>but because the queues were too long the recorded message said to call >>later >>and I was disconnected. >> >>I decided to try their chat but that did not go any better. The wait time >>was 3 minutes but as the app finished loading I would get "page not >>found". >>A refresh started the app again. I finally gave up. >> >>Any suggestions from folks that have been sucessfull getting their disk >>sent? What was your exact reason for requesting the disk? Maybe if we are >>consistant in our reason then Dell might reconsider their new policy. >> >>I am very frustrated at this and don't really know what to do next so any >>suggestions would be greatly appreciated. >> >>TIA, >>laura > > I just bought a Dell. Forget getting a Disk out them. The were forced > to adopt the "no disk" policy because of MS's greed. > > You better either learn how to use the full ASR(?) backup in your > Dell, or buy a drive imaging program like Acronis True image, or spend > a few hundred+ to buy the OS from MS. This is what MS wants: screw the > customer and force them to spend an additional couple of hundred > buying what should have been given to them in the first place. > > Those are your choices. Life is too short to aggravate the hell outta > yourself trying to beat professional crooks like Gates and Dell. I don't agree that we have to accept this policy. I also don't think that it is MS's fault but rather it is Dell trying to cut costs. I've paid plenty for these laptops and the decent thing for Dell to do is to provide the disk for which I have a license for. Having a backup/recovery disk does you no good if the hard drive fails. And I am not going to be forced into buying a Dell drive with a new copy of XP if my current drive fails. But that is exactly what is being proposed. I want my disk and folks have gotten them recently. I just need some assistance on how to get it.
From: BigJIm on 22 Apr 2005 12:06 I received the OS disk and drivers after making a valid argument, if you just ask for the disks they will not send them. Ask them this, When the warranty expires and my hard drive goes bad is Dell going to force me to buy a Hard Drive from them and are they going to charge me for the OS to be installed on it. Whatever he says disagree, say you say that now but what about 3 or 4 years down the road. Also ask them if they would like the machine back under the 30 return policy. Explain to them you have the right to purchase a hard drive from anyone and you have already paid to use the OS for as long as you own the machine. Hey, and what if I decide to upgrade my hard drive to a larger one, do I have to buy it from Dell. Jeesssssss use your imagination. "Laura" <invalid(a)sample.invalid> wrote in message news:fl6ae.625447$w62.262465(a)bgtnsc05-news.ops.worldnet.att.net... > Has anyone gotten their OS Disk from Dell recently? I'm not having much > luck. > > I called yesterday and got some dude from India. Not a pleasant > conversation at all. He insisted that their policy had changed in November > and that they no longer provide the disk. I explained that I knew several > people that had received their disks recently (this is based solely on the > info in this newsgroup). > > I then tried to get a supervisor. He still was not very cooperative and it > was not until I said that if he did not get me a supervisor immediately > that I would be returning the 2 laptops. He relented and got me a > supervisor. This person was definitely not Indian. He explained that ONLY > Tech Support can provide that disk. I said fine but then your phone > support needs to be trained to pass folks over to tech support when asked > for the disk. He apologised for the other tech. Then he tried transfering > me to Tech support but because the queues were too long the recorded > message said to call later and I was disconnected. > > I decided to try their chat but that did not go any better. The wait time > was 3 minutes but as the app finished loading I would get "page not > found". A refresh started the app again. I finally gave up. > > Any suggestions from folks that have been sucessfull getting their disk > sent? What was your exact reason for requesting the disk? Maybe if we are > consistant in our reason then Dell might reconsider their new policy. > > I am very frustrated at this and don't really know what to do next so any > suggestions would be greatly appreciated. > > TIA, > laura
From: joe_tide on 22 Apr 2005 12:33 I'm going through that exact same thing right now. I emailed tech support. The first response was not at all related to what I asked for. I replied and asked if anyone else wanted to give this request a shot. The next email said they will send the OS disk to me. We will see. Here's a brief synopsis of the emails if interested: *************** Problem Description: I did not receive an OS CD with my latest purchase as I have with past orders. Since this machine is one which will be used by various people for fundraising purposes we will be formatting and re-installing the OS quarterly. Please supply the Operating System CD. *************** Thank you for contact Dell Technical Support. We look forward to working with you to resolve your technical issue. I understand the issue that you must be experiencing with the operating system CD. For information on this please refer to the attachment that I wish to forward to you. Thank you for contacting Dell. Respectfully, Neeraj Dell Rep # DD5135 THE ATTACHMENT EXPLAINED HOW TO RESET THE DRIVERS *************** Original Message Follows: ------------------------ Does anyone else want to take a shot at this? **************** Thank you for contacting Dell Technical Support. I apologize for the problems you have encountered with your Dell system. We appreciate the opportunity to work with you to resolve the situation. I have submitted a request to ship the necessary replacement CD to you . Service Call Number: 57145315 Thank you for contacting Dell. Respectfully, Navneet Badge ID CB1736 "Laura" <invalid(a)sample.invalid> wrote in message news:fl6ae.625447$w62.262465(a)bgtnsc05-news.ops.worldnet.att.net... > Has anyone gotten their OS Disk from Dell recently? I'm not having much > luck. > > I called yesterday and got some dude from India. Not a pleasant > conversation at all. He insisted that their policy had changed in November > and that they no longer provide the disk. I explained that I knew several > people that had received their disks recently (this is based solely on the > info in this newsgroup). > > I then tried to get a supervisor. He still was not very cooperative and it > was not until I said that if he did not get me a supervisor immediately > that I would be returning the 2 laptops. He relented and got me a > supervisor. This person was definitely not Indian. He explained that ONLY > Tech Support can provide that disk. I said fine but then your phone > support needs to be trained to pass folks over to tech support when asked > for the disk. He apologised for the other tech. Then he tried transfering > me to Tech support but because the queues were too long the recorded > message said to call later and I was disconnected. > > I decided to try their chat but that did not go any better. The wait time > was 3 minutes but as the app finished loading I would get "page not > found". A refresh started the app again. I finally gave up. > > Any suggestions from folks that have been sucessfull getting their disk > sent? What was your exact reason for requesting the disk? Maybe if we are > consistant in our reason then Dell might reconsider their new policy. > > I am very frustrated at this and don't really know what to do next so any > suggestions would be greatly appreciated. > > TIA, > laura
From: Jupiter Jones on 22 Apr 2005 13:14
Microsoft does not dictate whether Dell or any other OEM provides a CD. That is strictly a choice Dell has made to save a few pennies. Microsoft may be guilty of some things, but no CD is 99% dells fault. The 1% can go to Microsoft because that is one of the many options given to the OEMs. But it was Dell who made the choice on behalf of their customers. -- Jupiter Jones http://www3.telus.net/dandemar In memory of our dear friend, MVP Alex Nichol http://www.dts-l.org <ubr(a)nowhere.dot.nohow> wrote in message news:jmsh61dc6lklvkj6rssqve57621kb691pg(a)4ax.com... > I just bought a Dell. Forget getting a Disk out them. The were forced > to adopt the "no disk" policy because of MS's greed. > > You better either learn how to use the full ASR(?) backup in your > Dell, or buy a drive imaging program like Acronis True image, or spend > a few hundred+ to buy the OS from MS. This is what MS wants: screw the > customer and force them to spend an additional couple of hundred > buying what should have been given to them in the first place. > > Those are your choices. Life is too short to aggravate the hell outta > yourself trying to beat professional crooks like Gates and Dell. |