Help! ActiveSync "Attention required" when not admin
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From: Kenneth Evans on 30 Apr 2008 10:10 Hi, I have recently taken my account out of the administrators group (now a requirement from my employer). ActiveSync no longer resolves anything and shows"Attention required" on categories. If I am administrator, it works fine. Otherwise it doesn't doesn't sync anything, and there is no indication of what is the problem.. This PPC has Pocket PC 2003 and the computer has Office 2003. I have tried: Reboot PC and PPC. Restore partnership. Reinstall ActiveSync. Reinstall Office. Checked for "no access" messages with Sysinternals Process Monitor. (There are none) And quite a few other folklore recipies from the Internet. Is there any way to find out exactly what is causing this message and failure to sync? I am stuck. Thanks for any help. -Ken
From: Steph Peters on 2 May 2008 18:00 "Kenneth Evans" <someone(a)microsoft.com> of wrote: >I have recently taken my account out of the administrators group (now a >requirement from my employer). ActiveSync no longer resolves anything and >shows"Attention required" on categories. > >If I am administrator, it works fine. Otherwise it doesn't doesn't sync >anything, and there is no indication of what is the problem.. > >This PPC has Pocket PC 2003 and the computer has Office 2003. > >I have tried: > >Reboot PC and PPC. >Restore partnership. >Reinstall ActiveSync. >Reinstall Office. >Checked for "no access" messages with Sysinternals Process Monitor. (There >are none) >And quite a few other folklore recipies from the Internet. > >Is there any way to find out exactly what is causing this message and >failure to sync? > >I am stuck. Thanks for any help. You are totally stuck, because Active Sync will ONLY sync when run by an administrator account. It just will not work properly without. This behaviour has been known for a long time, and Microsoft have been asked to change it, but they never did. And now that ActiveSync has been superseded by Windows Mobile Device Centre in Vista, they definitely aren't going to. -- Those who are mentally and emotionally healthy are those who have learned when to say yes, when to say no and when to say whoopee. W.S. Krabill Steph Peters delete invalid from incm(a)sandbenders.demon.co.uk.invalid Tatting, lace & stitching page <http://www.sandbenders.demon.co.uk/index.htm>
From: Kenneth Evans on 11 May 2008 00:29 "Steph Peters" <xda(a)sandbenders.demon.co.uk.delete.invalid> wrote in message news:ni3n14lt6etc2bkptko5n6d4fho9tk5gbt(a)4ax.com... > You are totally stuck, because Active Sync will ONLY sync when run by an > administrator account. It just will not work properly without. This > behaviour has been known for a long time, and Microsoft have been asked to > change it, but they never did. And now that ActiveSync has been > superseded > by Windows Mobile Device Centre in Vista, they definitely aren't going to. Steph, Thanks for the information. I wasn't able to find it Googling. I did know that embeddedVisualStudio had to be run as Administrator. This was because they saved the state in HKLM instead of HKCU. This was an error, of course, but they wouldn't fix it then. It's probably the same folks. Given that that running as Administrator is a security problem, you would think Microsoft would be more concerned. My employer recently had a severe incident that shut down the computers for a whole division. A major cause for the severity of the problem was that most of the uses in that division were running as administrator all the time (as I do). They are now planning to not let anyone run as administrator. When I tried that, I had more problems than this one. I use Vista and Windows Mobile Device Center at home. It works with my PPC 2003 device (which is still working just fine). It actually works better than ActiveSync. The employer is not planning to switch to Vista any time soon, however, so I have a problem. The main reason for using the PPC is to keep the two desktops synced. I suppose Microsoft won't be making Windows Mobile Device Center work on XP either. Thanks, and sorry for the delayed response, -Ken
From: r_z_aret on 12 May 2008 15:52 On Sat, 10 May 2008 23:29:15 -0500, "Kenneth Evans" <someone(a)microsoft.com> wrote: > >"Steph Peters" <xda(a)sandbenders.demon.co.uk.delete.invalid> wrote in message >news:ni3n14lt6etc2bkptko5n6d4fho9tk5gbt(a)4ax.com... >> You are totally stuck, because Active Sync will ONLY sync when run by an >> administrator account. It just will not work properly without. This >> behaviour has been known for a long time, and Microsoft have been asked to >> change it, but they never did. And now that ActiveSync has been >> superseded >> by Windows Mobile Device Centre in Vista, they definitely aren't going to. > >Steph, > >Thanks for the information. I wasn't able to find it Googling. > >I did know that embeddedVisualStudio had to be run as Administrator. This >was because they saved the state in HKLM instead of HKCU. This was an >error, of course, but they wouldn't fix it then. It's probably the same >folks. Definitely not the same folks. And they are probably not communicating with each other much (Microsoft is a large collection of largely separate groups). But probably the same mindset about administrator. > >Given that that running as Administrator is a security problem, you would >think Microsoft would be more concerned. I'm pretty sure one design point for Vista was that folks would _finally_ be able to do real work without being an Administrator. At least one high-ranking Microsoft executive sure said as much, rather strongly. I haven't paid close enough attention to say whether that stayed a priority. I've heard mixed results about whether they succeeded. ----------------------------------------- To reply to me, remove the underscores (_) from my email address (and please indicate which newsgroup and message). Robert E. Zaret, eMVP PenFact, Inc. 20 Park Plaza, Suite 478 Boston, MA 02116 www.penfact.com
From: William on 12 May 2008 21:26
On 30 Apr, 15:10, "Kenneth Evans" <some...(a)microsoft.com> wrote: > Hi, > > I have recently taken my account out of the administrators group (now a > requirement from my employer). ActiveSync no longer resolves anything and > shows"Attention required" on categories. > > If I am administrator, it works fine. Otherwise it doesn't doesn't sync > anything, and there is no indication of what is the problem.. > > This PPC has Pocket PC 2003 and the computer has Office 2003. > > I have tried: > > Reboot PC and PPC. > Restore partnership. > Reinstall ActiveSync. > Reinstall Office. > Checked for "no access" messages with Sysinternals Process Monitor. (There > are none) > And quite a few other folklore recipies from the Internet. > > Is there any way to find out exactly what is causing this message and > failure to sync? > > I am stuck. Thanks for any help. One possibility (if you have all the bits in place), would be to synchronise via Exchange Active Sync, rather than Desktop Activesync. This will only do Contacts, Calendar, Email, and (perhaps) Tasks; but that's better than nothing. -- WH |