How do I fix Word and Excel error messages
in [Microsoft Office]
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From: Outcome on 4 Aug 2005 02:46 I have a new HP laptop running XP Pro with Office 2003. Word and Excel are unusable as I repeatedly get a message "Word/Excel have encountered a problem and need to close". Details of the error message in both cases is: App Version word.exe - 11.0.6339.0, excel.exe - 11.0.6355.0, Mod Name - hpzpm309.dll, Mod Ver - 2.240.0.0, Offset 000335a3.. Your assistance would be appreciated as I can't find any reference to these error messages on the MS Khowledge Base. I'm about to try to get a refund on Office 2003 and install an earlier version of Office, which I know is stable!
From: Timothy L on 4 Aug 2005 03:00 According to a Google search, I found that it could be a problem with your HP printer. The solution I found was to: "Select a different printer and/or reinstall your HP printer driver." Related links: http://www.hp.com/ http://www.hp.com/country/us/en/support.html?pageDisplay=drivers If this doesn't help, answer these questions: What exactly were you doing when that happened? Do you have a printer? Who makes this printer? What is the model number of this printer? "Outcome" <Outcome(a)discussions.microsoft.com> wrote in message news:5EC76CB4-9A1A-4A38-9B02-B52C90456E82(a)microsoft.com... > I have a new HP laptop running XP Pro with Office 2003. Word and Excel are > unusable as I repeatedly get a message "Word/Excel have encountered a problem > and need to close". Details of the error message in both cases is: App > Version word.exe - 11.0.6339.0, excel.exe - 11.0.6355.0, Mod Name - > hpzpm309.dll, Mod Ver - 2.240.0.0, Offset 000335a3.. Your assistance would be > appreciated as I can't find any reference to these error messages on the MS > Khowledge Base. I'm about to try to get a refund on Office 2003 and install > an earlier version of Office, which I know is stable!
From: Outcome on 4 Aug 2005 09:23 Dear Timothy L, Many thanks. I had an HP all-in-one 4200 series printer installed. I deleted this printer and bingo, the problem appears to have disappeared. "Timothy L" wrote: > According to a Google search, I found that it could be a problem with your > HP printer. > > The solution I found was to: > "Select a different printer and/or reinstall your HP printer driver." > > Related links: > http://www.hp.com/ > http://www.hp.com/country/us/en/support.html?pageDisplay=drivers > > > > If this doesn't help, answer these questions: > > What exactly were you doing when that happened? > Do you have a printer? > Who makes this printer? > What is the model number of this printer? > > > > "Outcome" <Outcome(a)discussions.microsoft.com> wrote in message > news:5EC76CB4-9A1A-4A38-9B02-B52C90456E82(a)microsoft.com... > > I have a new HP laptop running XP Pro with Office 2003. Word and Excel are > > unusable as I repeatedly get a message "Word/Excel have encountered a > problem > > and need to close". Details of the error message in both cases is: App > > Version word.exe - 11.0.6339.0, excel.exe - 11.0.6355.0, Mod Name - > > hpzpm309.dll, Mod Ver - 2.240.0.0, Offset 000335a3.. Your assistance would > be > > appreciated as I can't find any reference to these error messages on the > MS > > Khowledge Base. I'm about to try to get a refund on Office 2003 and > install > > an earlier version of Office, which I know is stable! > > >
From: CAC on 29 Aug 2005 19:53 I am having the same problem and have an HP 6100 series all-in-one printer installed. Did you reinstall the printer? What happenned? "Outcome" wrote: > Dear Timothy L, > Many thanks. I had an HP all-in-one 4200 series printer installed. I deleted > this printer and bingo, the problem appears to have disappeared. > > "Timothy L" wrote: > > > According to a Google search, I found that it could be a problem with your > > HP printer. > > > > The solution I found was to: > > "Select a different printer and/or reinstall your HP printer driver." > > > > Related links: > > http://www.hp.com/ > > http://www.hp.com/country/us/en/support.html?pageDisplay=drivers > > > > > > > > If this doesn't help, answer these questions: > > > > What exactly were you doing when that happened? > > Do you have a printer? > > Who makes this printer? > > What is the model number of this printer? > > > > > > > > "Outcome" <Outcome(a)discussions.microsoft.com> wrote in message > > news:5EC76CB4-9A1A-4A38-9B02-B52C90456E82(a)microsoft.com... > > > I have a new HP laptop running XP Pro with Office 2003. Word and Excel are > > > unusable as I repeatedly get a message "Word/Excel have encountered a > > problem > > > and need to close". Details of the error message in both cases is: App > > > Version word.exe - 11.0.6339.0, excel.exe - 11.0.6355.0, Mod Name - > > > hpzpm309.dll, Mod Ver - 2.240.0.0, Offset 000335a3.. Your assistance would > > be > > > appreciated as I can't find any reference to these error messages on the > > MS > > > Khowledge Base. I'm about to try to get a refund on Office 2003 and > > install > > > an earlier version of Office, which I know is stable! > > > > > >
From: Outcome on 29 Aug 2005 21:07 Hi, I downloaded the latest HP printer driver to my laptop and reinstalled the printer using that. The problem has not returned. I should add that the all-in-one is attached to a destop on my network, so I use the printer as a network printer from my laptop, so I don't have all of the "HP Director" stuff installed on my laptop - just the printer driver. Cheers, Mike "CAC" wrote: > I am having the same problem and have an HP 6100 series all-in-one printer > installed. Did you reinstall the printer? What happenned? > > "Outcome" wrote: > > > Dear Timothy L, > > Many thanks. I had an HP all-in-one 4200 series printer installed. I deleted > > this printer and bingo, the problem appears to have disappeared. > > > > "Timothy L" wrote: > > > > > According to a Google search, I found that it could be a problem with your > > > HP printer. > > > > > > The solution I found was to: > > > "Select a different printer and/or reinstall your HP printer driver." > > > > > > Related links: > > > http://www.hp.com/ > > > http://www.hp.com/country/us/en/support.html?pageDisplay=drivers > > > > > > > > > > > > If this doesn't help, answer these questions: > > > > > > What exactly were you doing when that happened? > > > Do you have a printer? > > > Who makes this printer? > > > What is the model number of this printer? > > > > > > > > > > > > "Outcome" <Outcome(a)discussions.microsoft.com> wrote in message > > > news:5EC76CB4-9A1A-4A38-9B02-B52C90456E82(a)microsoft.com... > > > > I have a new HP laptop running XP Pro with Office 2003. Word and Excel are > > > > unusable as I repeatedly get a message "Word/Excel have encountered a > > > problem > > > > and need to close". Details of the error message in both cases is: App > > > > Version word.exe - 11.0.6339.0, excel.exe - 11.0.6355.0, Mod Name - > > > > hpzpm309.dll, Mod Ver - 2.240.0.0, Offset 000335a3.. Your assistance would > > > be > > > > appreciated as I can't find any reference to these error messages on the > > > MS > > > > Khowledge Base. I'm about to try to get a refund on Office 2003 and > > > install > > > > an earlier version of Office, which I know is stable! > > > > > > > > >
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