How to do XP Repair install on Tablet Edition?
in [Tablet PC]
|
Prev: Magnetic strip reader doesn't work with tablet PC - anyone encounteredthis? (USB device, works fine on XP/2K but not on Tablet)
Next: Journal Freezes
From: MrPete on 10 Jan 2008 16:08 [Context: Toshiba M400 laptops. Due to a buggy 3rd party software upgrade process, one laptop got MANY DLL/EXE files trashed. Unfortunately, no current backup. Windows loads but many tools busted... wanting to clean up the situation] I need to do a Repair Install of Windows XP Tablet Edition. I have: Volume License CD's for XP, XPSP2, Tablet Edition. I have: valid key that came with the tablet (both the 'sticker' key and one extracted from the installed copy); I also have the valid volume XP Pro key, and a "substitute" Tablet PC key that MS recommends using for reinstallation on OEM computers. From my volume license CD's, I have created SP2 CD's with the tablet (COMPNENTS) folder in place, and Toshiba SATA/RAID drivers in place, in three flavors as specified elsewhere... Volume, OEM and Retail key versions (setupp.ini file adjustments.) In all cases, I can get to the Repair Install process but when it asks for my Key, none of the keys work. I'm also suspecting it's possible none of my available bits will successfully do a repair install, because these CD's do not include a comprehensive set of Toshiba drivers. My QUESTION: How is one *supposed* to do an XP repair-install on a Tablet PC? Seems this should be a relatively simple and painless process when things go south... instead we've wasted a ton of time and gotten nowhere. Any help or suggestions much appreciated! Thanks, MrPete
From: Chris H on 12 Jan 2008 12:31 Seems like something else is messed up if the keys aren't working properly. Have you by any chance used a Restore Point from within System Restore on the M400 Tablet PC to the day before the buggy 3rd party upgrade? That would give you a proper, "known-good" position. Otherwise, on the license issue, I would contact your Microsoft account representative for the proper procedure. -- Chris H. Microsoft Windows MVP/Tablet PC Tablet Creations - http://nicecreations.us/ http://forums.mobilepcworld.net Associate Expert Expert Zone - www.microsoft.com/windowsxp/expertzone "MrPete" <MrPete(a)discussions.microsoft.com> wrote in message news:62D1F0C4-AB7A-4657-B915-AB3CB840A6CD(a)microsoft.com... > [Context: Toshiba M400 laptops. Due to a buggy 3rd party software upgrade > process, one laptop got MANY DLL/EXE files trashed. Unfortunately, no > current > backup. Windows loads but many tools busted... wanting to clean up the > situation] > > I need to do a Repair Install of Windows XP Tablet Edition. > I have: Volume License CD's for XP, XPSP2, Tablet Edition. > I have: valid key that came with the tablet (both the 'sticker' key and > one > extracted from the installed copy); I also have the valid volume XP Pro > key, > and a "substitute" Tablet PC key that MS recommends using for > reinstallation > on OEM computers. > > From my volume license CD's, I have created SP2 CD's with the tablet > (COMPNENTS) folder in place, and Toshiba SATA/RAID drivers in place, in > three > flavors as specified elsewhere... Volume, OEM and Retail key versions > (setupp.ini file adjustments.) > > In all cases, I can get to the Repair Install process but when it asks for > my Key, none of the keys work. > > I'm also suspecting it's possible none of my available bits will > successfully do a repair install, because these CD's do not include a > comprehensive set of Toshiba drivers. > > My QUESTION: How is one *supposed* to do an XP repair-install on a Tablet > PC? Seems this should be a relatively simple and painless process when > things > go south... instead we've wasted a ton of time and gotten nowhere. > > Any help or suggestions much appreciated! > > Thanks, > MrPete
From: MrPete on 12 Jan 2008 22:30 If I had a restore point, I might not have needed the repair install. But actually, it was not the registry that got wiped out. Somehow, 2200+ DLL's in windows\system32 (literally that many!) had their contents scrambled, without the file sizes or date/times touched. This on NTFS. Never seen anything like it! In any case, I have solved my own question. Here's what it took: 1) Create the slipstreamed CD as described above. ONLY the Volume License version would work 2) **Call Microsoft** to obtain a valid Tablet Edition Volume License key. 3) Do the repair update, using the special key 4) Reinstall a couple of drivers that are now missing (keyboard/touchpad HID devices) The key to it all: Microsoft does not normally make valid install keys for Tablet Edition available, because they ONLY sell that version in combination with OEM computers... and they do NOT normally make a "repair" capability available! I was able to get past this because I have a valid Volume licence for XP. *IF* you have a valid volume license, you can then call to get a Tablet edition volume key, and use it as described above. This is actually rather upsetting. It means that any situation requiring repair install has no available solution for normal end users! I'm pretty shocked.
From: Chris H on 13 Jan 2008 09:48 Glad you worked it all out. The Tablet PC Edition (Windows XP Pro & Tablet PC Edition 2005) is also available to developers through the Microsoft Developer Network (MSDN) subscriptions, so don't think it is just only OEMs who hold the magic keys. LOL! There are a lot of volume licensed-businesses who deal with the VLK with Microsoft through their IT departments. The "repair" solution for individuals is up to the OEM, and generally they furnish either media or a method to create media which - and here is the key - returns the unit to the software condition at the time of purchase. They have determined only that to be their responsibility, and that's all. Remember, Microsoft got in trouble with the U.S. Justice Department for telling OEMs what they should do for their customers. -- Chris H. Microsoft Windows MVP/Tablet PC Tablet Creations - http://nicecreations.us/ http://forums.mobilepcworld.net Associate Expert Expert Zone - www.microsoft.com/windowsxp/expertzone "MrPete" <MrPete(a)discussions.microsoft.com> wrote in message news:2C89AE73-045B-483C-8B0F-9B43E10FEDA1(a)microsoft.com... > If I had a restore point, I might not have needed the repair install. But > actually, it was not the registry that got wiped out. Somehow, 2200+ DLL's > in > windows\system32 (literally that many!) had their contents scrambled, > without > the file sizes or date/times touched. This on NTFS. Never seen anything > like > it! > > In any case, I have solved my own question. Here's what it took: > 1) Create the slipstreamed CD as described above. ONLY the Volume License > version would work > 2) **Call Microsoft** to obtain a valid Tablet Edition Volume License key. > 3) Do the repair update, using the special key > 4) Reinstall a couple of drivers that are now missing (keyboard/touchpad > HID > devices) > > The key to it all: Microsoft does not normally make valid install keys for > Tablet Edition available, because they ONLY sell that version in > combination > with OEM computers... and they do NOT normally make a "repair" capability > available! > > I was able to get past this because I have a valid Volume licence for XP. > *IF* you have a valid volume license, you can then call to get a Tablet > edition volume key, and use it as described above. > > This is actually rather upsetting. It means that any situation requiring > repair install has no available solution for normal end users! > > I'm pretty shocked. >
From: MrPete on 13 Jan 2008 20:14
OK, forgot about MSDN ;) -- not exactly "production" of course LOL Unfortunately, AFAIK MS does not authorize distribution of repair-capable media. The docs I was reading were very explicit about not allowing production distribution of keys, because (in production) it is an OEM-only product... and they have a special exception available for VLK enterprises, through a special phone number (which fortunately I was able to do.) Anyway, my challenge is finished but this is something very surprising to me. How would a normal customer ever resolve a sticky issue? It's essentially a non-repairable install for normal folk. "Chris H" wrote: > Glad you worked it all out. The Tablet PC Edition (Windows XP Pro & Tablet > PC Edition 2005) is also available to developers through the Microsoft > Developer Network (MSDN) subscriptions, so don't think it is just only OEMs > who hold the magic keys. LOL! There are a lot of volume > licensed-businesses who deal with the VLK with Microsoft through their IT > departments. > > The "repair" solution for individuals is up to the OEM, and generally they > furnish either media or a method to create media which - and here is the > key - returns the unit to the software condition at the time of purchase. > They have determined only that to be their responsibility, and that's all. > Remember, Microsoft got in trouble with the U.S. Justice Department for > telling OEMs what they should do for their customers. > -- > Chris H. > Microsoft Windows MVP/Tablet PC > Tablet Creations - http://nicecreations.us/ > http://forums.mobilepcworld.net > Associate Expert > Expert Zone - www.microsoft.com/windowsxp/expertzone |