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From: "William Hale" on 15 Apr 2008 04:45
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When I converted a simple text file from Open Office using only English
fonts, to PDF and uploaded it, LULU so far has indicated it has been
accepted.

On Sun, Apr 13, 2008 at 7:19 PM, William Hale <whale12345(a)gmail.com> wrote:

> [image: Chat Information]Welcome to Lulu.com! An online representative
> will be with you shortly. Your wait time will be approximately 0 minute(s)
> and 2 seconds. Thank you for waiting.
>
> [image: Chat Information]You are now chatting with 'Shane A'
>
> Shane A: Welcome to Lulu. How can I help you today?
>
> whale12345(a)gmail.com: I uploaded a test file, but evidently some it cannot
> be converted. Is that rights?
> ...
>
> Shane A: I have checked your file and you have uploaded a file which is
> not supported by Lulu.
>
> Shane A: Here is a list of all supported file types:
>
> Shane A: http://www.lulu.com/help/index.php?fSymbol=upload_filetypes
>
> whale12345(a)gmail.com: OK, but that's weird, because LULU recommends the
> Open Office software. Maybe because I downloaded the beta 3.0 version for
> Macs???
>
> Shane A: Yes, that may cause the problem.
>
> whale12345(a)gmail.com: Yeah, OPEN office IS in the list of supported file
> formats [thn] but LULU may still only be compatible with the WINDOWS
> versions of open office, because the Mac ersion is new?
>
> whale12345(a)gmail.com: So, should I contat the Open Office people and let
> them know? Would you do that too?
>
> Shane A: I'm sorry I can' t to that. You can let them know.
>
> whale12345(a)gmail.com: So I guess Parallels.com and Open office for windows
> should work then.
>
> whale12345(a)gmail.com: Sorry you can't let them know. But I will.
>
> Shane A: Yes, that is correct.
>
> whale12345(a)gmail.com: Can THEY [thn] contact YOU about the issue?
>
> Shane A: I'm afraid they can't because we don't have any phone support.
>
> whale12345(a)gmail.com: OK, well they probably know you all through the
> grape vine and prayer lines anyway...
>
> whale12345(a)gmail.com: Mac users sure are out in the cold, eh?
>
> whale12345(a)gmail.com: I'll let Apple know too.
>
> Shane A: Ok.
>
> whale12345(a)gmail.com: OK, thanks for being kind about it. I really want to
> use your system a lot.
>
> whale12345(a)gmail.com: Thanks again. Good night. Good luck, and feel free
> to let me know if things change.
>
> Shane A: You're welcome
>
> Shane A: My pleasure to help you!
>
> Shane A: Thank you for using Live Chat! If you find that you need
> additional assistance, please refer to our Help Knowledge Base.
>
> Shane A: http://www.lulu.com/help/
>
> Shane A: Have a good one!
>

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