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From: Ondine on 1 Jul 2008 18:04
Hi there

I am using Outlook 2007 with imap email (one account) on a windows xp
machine. I have a really strange problem which happens intermittently
and which goes like this:

I have an 'Unread' folder for my IMAP inbox. If I select an unread
message, right-click and select 'Mark as Read' most of the unread
messages disappear from the folder, or sometimes almost all of them -
last time the only message left in the folder was the unread one.
Then, if I return to my regular Inbox many of the messages have
disappeared, especially the most recent ones. I cannot get them back
other than by crashing out of Outlook (which generally hangs if I
select the Inbox too many times) and starting it up again. Sometimes
when it starts up again the inbox is still half empty, but it will
actually fill up before my very eyes.

It must be something to do with synchronising the folders on the IMAP
server going wrong because of course the emails are still there on the
server, just not there in Outlook.

Has anyone else had this problem? I had no trouble with Outlook 2000.

Thanks!
From: Brian Tillman on 2 Jul 2008 09:05
Ondine <osprite99(a)yahoo.co.uk> wrote:

> I am using Outlook 2007 with imap email (one account) on a windows xp
> machine. I have a really strange problem which happens intermittently
> and which goes like this:
>
> I have an 'Unread' folder for my IMAP inbox. If I select an unread
> message, right-click and select 'Mark as Read' most of the unread
> messages disappear from the folder, or sometimes almost all of them -
> last time the only message left in the folder was the unread one.

What view do you have on the Inbox?
--
Brian Tillman [MVP-Outlook]
From: Ondine on 2 Jul 2008 18:57
On 2 Jul, 14:05, "Brian Tillman" <tillman1...(a)yahoo.com> wrote:
> Ondine <osprit...(a)yahoo.co.uk> wrote:
> > I am using Outlook 2007 with imap email (one account) on a windows xp
> > machine.  I have a really strange problem which happens intermittently
> > and which goes like this:
>
> > I have an 'Unread' folder for my IMAP inbox.  If I select an unread
> > message, right-click and select 'Mark as Read' most of the unread
> >messages disappear from the folder, or sometimes almost all of them -
> > last time the only message left in the folder was the unread one.
>
> What view do you have on the Inbox?
> --
> Brian Tillman [MVP-Outlook]

My inbox is set to 'Hide messages marked for Deletion'

Ondine.
From: Ondine on 3 Jul 2008 04:31
Another detail - if I wait long enough, Outlook will eventually manage
to sync the folders and my messages will reappear - but all the unread
items will be duplicated, the duplicate item will initially have a
size of 0kb, no attachments will be listed and my email address will
be in the 'To' field about 12 times! A short while later the folders
sync again and these duplicates disappear (but not before they have
all been copied by my Rule to another folder unfortunately). I reset
the Current View for my Inbox but it hasn't helped.

Ondine.
From: Brian Tillman on 3 Jul 2008 09:48
Ondine <osprite99(a)yahoo.co.uk> wrote:

> Another detail - if I wait long enough, Outlook will eventually manage
> to sync the folders and my messages will reappear - but all the unread
> items will be duplicated, the duplicate item will initially have a
> size of 0kb, no attachments will be listed and my email address will
> be in the 'To' field about 12 times! A short while later the folders
> sync again and these duplicates disappear (but not before they have
> all been copied by my Rule to another folder unfortunately). I reset
> the Current View for my Inbox but it hasn't helped.

Naturally messages you read will "disappear" from the Unread Mail folder.
However, they shouldn't vanish from the Inbox unless they're marked for
deletion. Are you subscribed to the IMAP folders? Do you download the
entire message and not just the headers?

Franky, I find Outlook's IMAP transport to be less than robust.
--
Brian Tillman [MVP-Outlook]

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