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From: Jon Danniken on 20 Apr 2008 05:31
"Dave C." wrote:
>I can't find a suitable group to ask this question but......
>
> I am considering using the internet for my phone service (Comcast) in
> place of my present one (Verizon). With the same features, the cost is
> considerably less.
>
> Looking for opinions from anyone with internet phone experience as to
> performance and reliability.

I don't have internet phone service, but I sure as heck wouldn't trust
Comcast with it. Besides the outages, their "customer service" is about as
dismal as it gets. .

Jon


From: Dave C. on 20 Apr 2008 08:49

"Jon Danniken" <jonREMOVETHISdanniken(a)yahoo.com> wrote in message
news:670gqsF2luoliU1(a)mid.individual.net...
> "Dave C." wrote:
>>I can't find a suitable group to ask this question but......
>>
>> I am considering using the internet for my phone service (Comcast) in
>> place of my present one (Verizon). With the same features, the cost is
>> considerably less.
>>
>> Looking for opinions from anyone with internet phone experience as to
>> performance and reliability.
>
> I don't have internet phone service, but I sure as heck wouldn't trust
> Comcast with it. Besides the outages, their "customer service" is about
> as dismal as it gets. .
>
> Jon
Yes, service is definitely spotty.

Just to add an interesting note here, two weeks ago after firing up my new
HDTV, I got a DVR HD box from Comcast, Motorola Model DCH3416, (has two
tuners, and a hard drive). Performance was glitchy. Swapped out the box at
our local Comcast office with another DCH3416. That one was worse in that
the channels were jumbled. For example when I dialed in the Science
Channel, I got VH1 music. More than a dozen channel assignments were
jumbled like that.

This time I placed a phone call and a tech came over. After a quick check,
he replaced the box with the previous model series DCT3416 which worked
flawlessly. After chatting with him for a few minutes, he said that new
model, DCH3416 has been a poor performer with all kinds of problems.

The interesting observation at the local office is that they had more that a
few dozen of the 'flawed' models on the shelf that they have been passing
out. Comcast must have hundreds of these around causing service calls!


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