Prev: Windows 2003 SP1 "Failed to install catalog files" (error 0x80092004)
Next: Updates Crashing
From: Pat Walters [MSFT] on 29 Apr 2005 06:05
"Ms Bookworm",

I am sorry you are hitting this issue. We need a little more information.
Would you mind running through an attempted installation on the Windows
Update website and sending us back the results? Here's how:

On Windows XP and Windows Server 2003 Service Pack 1:
1. Close all Internet browsers
2. Open a single Internet Explorer window.
3. In the Internet Explorer window, click Tools
4. Click Windows Update
5. When you reach the Windows Update site, click Custom Install
6. Click Review and Install Updates
7. When presented with multiple updates, uncheck all of them except for one
update (your choice)
8. Look down at the System clock and note the time. Let the minute move
forward one, so that there is no other activity associated with this
attempt.
9. Click Install. Wait for Windows Update to fail. If it succeeds, reply
back and let us know.
10. Assuming it failed, Click Start
11. Click Run
12. Type: %WINDIR%\WindowsUpdate.log
13. Press <Enter> or Click OK
14. When the log opens, scroll down to the hour and minute you memorized in
step 8.
15. Starting at the beginning of the first entry for that minute, click and
drag down and to the right selecting the rest of the log.
16. Click Edit, then Copy, or just press the <CTRL> and <C> keys.
17. Reply to this posting.
18. When that window opens, Tell us what update you attempted to install,
and where it failed from your observation.
19. After this, on a new line, state the following and press <Enter>: Log
entries follow:
20. Place the cursor on the line under the entry from step 19, and then
click Edit, then Paste, or just press the <CTRL> and <V> keys.
21. The log entries copied in steps 15-16 should have copied into your
posting.
22. Send it to us, and let us take a look at this failure.

On Windows 2000
Repeat steps 1-22 above, with the following changes:
6. Skip this step
12. The file is "%WINDIR%\Windows Update.log" (please INCLUDE the quotes and
notice the space between windows and update)

On Windows 98/Millennium Edition
This is identical to Windows 2000, but %windir% does not exist in Windows
98. Instead:
12. Change %WINDIR% to %WINBOOTDIR%

Also, please let us know which operating system you are using and what
service pack level, if any. Thank you.

Sincerely,

Pat Walters [MSFT]


"Ms Bookworm" <msbookworm(a)gmail.com> wrote in message
news:e8M7WrCSFHA.1564(a)TK2MSFTNGP09.phx.gbl...
> This is the error message I get in the windows update log:
> Did a search for this update but could not find any information. Any help
> would be appreciated if anyone knows what this error means and how to
> correct it.
> 2005-04-23 12:43:11-0400 1728 b34 Update Download
> failed, error is d00e4104
>
> 2005-04-22 14:29:24-0400 532 c54 REPORT EVENT:
> {0877C6A3-1BBD-4D84-8569-958001C4401D} 459 2005-04-22
> 14:29:19-0400 1 161 101
> {DC269C30-C343-4BBB-AEE5-2B05F1FA1ED4} 100 d00e4104
> WindowsUpdate Failure Content Download Error: Download
> failed.
> 2005-04-22 14:29:24-0400 532 c54 REPORT EVENT:
> {8D4315C5-5AC8-449A-94AE-4DF27B349C1F} 460 2005-04-22
> 14:29:19-0400 1 161 101
> {EF6D99AD-A2D1-4A62-8705-D35F1B81F3D6} 100 d00e4104
> WindowsUpdate Failure Content Download Error: Download
> failed"Ms Bookworm" <msbookworm(a)gmail.com> wrote in message
> news:%23Y7xtKARFHA.2972(a)TK2MSFTNGP14.phx.gbl...
>> Already tried the manual download. Downloaded to my hard drive and tried
>> to install and downloaded and opened. Both gave me file is corrupt.
>> Emptied all temp files. Disabled firewall and virus programs. Will try
>> deleting active x control and see what happens in case that file itself
>> is corrupt. Any other suggestions would be appreciated. . .
>>
>
>


From: Ms Bookworm on 1 May 2005 19:09
I tried all the suggestions I received and none worked. Even did a system
restore, was able to reinstall all the updates except the one I was having
trouble with. I was ready to just forget about the update and hide it so
it wouldn't keep reminding me. I did change automatic updates to download
but not install instead of install automatically. I later noticed the
little icon in the task bar saying I had an update to install and figured
I'd give it one more chance and lo and behold it installed. Go figure.
BTW this was my son's computer and he's an hour away so had to run up on the
weekends to work on it. Thanks for everyone's suggestions.


"Pat Walters [MSFT]" <a-patwal(a)online.microsoft.com> wrote in message
news:ek3I3LKTFHA.3176(a)TK2MSFTNGP09.phx.gbl...
> "Ms Bookworm",
>
> I am sorry you are hitting this issue. We need a little more information.
> Would you mind running through an attempted installation on the Windows
> Update website and sending us back the results? Here's how:
>
> On Windows XP and Windows Server 2003 Service Pack 1:
> 1. Close all Internet browsers
> 2. Open a single Internet Explorer window.
> 3. In the Internet Explorer window, click Tools
> 4. Click Windows Update
> 5. When you reach the Windows Update site, click Custom Install
> 6. Click Review and Install Updates
> 7. When presented with multiple updates, uncheck all of them except for
> one update (your choice)
> 8. Look down at the System clock and note the time. Let the minute move
> forward one, so that there is no other activity associated with this
> attempt.
> 9. Click Install. Wait for Windows Update to fail. If it succeeds, reply
> back and let us know.
> 10. Assuming it failed, Click Start
> 11. Click Run
> 12. Type: %WINDIR%\WindowsUpdate.log
> 13. Press <Enter> or Click OK
> 14. When the log opens, scroll down to the hour and minute you memorized
> in step 8.
> 15. Starting at the beginning of the first entry for that minute, click
> and drag down and to the right selecting the rest of the log.
> 16. Click Edit, then Copy, or just press the <CTRL> and <C> keys.
> 17. Reply to this posting.
> 18. When that window opens, Tell us what update you attempted to install,
> and where it failed from your observation.
> 19. After this, on a new line, state the following and press <Enter>: Log
> entries follow:
> 20. Place the cursor on the line under the entry from step 19, and then
> click Edit, then Paste, or just press the <CTRL> and <V> keys.
> 21. The log entries copied in steps 15-16 should have copied into your
> posting.
> 22. Send it to us, and let us take a look at this failure.
>
> On Windows 2000
> Repeat steps 1-22 above, with the following changes:
> 6. Skip this step
> 12. The file is "%WINDIR%\Windows Update.log" (please INCLUDE the quotes
> and notice the space between windows and update)
>
> On Windows 98/Millennium Edition
> This is identical to Windows 2000, but %windir% does not exist in Windows
> 98. Instead:
> 12. Change %WINDIR% to %WINBOOTDIR%
>
> Also, please let us know which operating system you are using and what
> service pack level, if any. Thank you.
>
> Sincerely,
>
> Pat Walters [MSFT]
>
>
> "Ms Bookworm" <msbookworm(a)gmail.com> wrote in message
> news:e8M7WrCSFHA.1564(a)TK2MSFTNGP09.phx.gbl...
>> This is the error message I get in the windows update log:
>> Did a search for this update but could not find any information. Any help
>> would be appreciated if anyone knows what this error means and how to
>> correct it.
>> 2005-04-23 12:43:11-0400 1728 b34 Update Download
>> failed, error is d00e4104
>>
>> 2005-04-22 14:29:24-0400 532 c54 REPORT EVENT:
>> {0877C6A3-1BBD-4D84-8569-958001C4401D} 459 2005-04-22
>> 14:29:19-0400 1 161 101
>> {DC269C30-C343-4BBB-AEE5-2B05F1FA1ED4} 100 d00e4104
>> WindowsUpdate Failure Content Download Error: Download
>> failed.
>> 2005-04-22 14:29:24-0400 532 c54 REPORT EVENT:
>> {8D4315C5-5AC8-449A-94AE-4DF27B349C1F} 460 2005-04-22
>> 14:29:19-0400 1 161 101
>> {EF6D99AD-A2D1-4A62-8705-D35F1B81F3D6} 100 d00e4104
>> WindowsUpdate Failure Content Download Error: Download
>> failed"Ms Bookworm" <msbookworm(a)gmail.com> wrote in message
>> news:%23Y7xtKARFHA.2972(a)TK2MSFTNGP14.phx.gbl...
>>> Already tried the manual download. Downloaded to my hard drive and
>>> tried to install and downloaded and opened. Both gave me file is
>>> corrupt. Emptied all temp files. Disabled firewall and virus programs.
>>> Will try deleting active x control and see what happens in case that
>>> file itself is corrupt. Any other suggestions would be appreciated. . .
>>>
>>
>>
>
>


First  |  Prev  | 
Pages: 1 2
Prev: Windows 2003 SP1 "Failed to install catalog files" (error 0x80092004)
Next: Updates Crashing