Prev: Crypt32 Event ID 8
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From: Hoyt on 18 Mar 2010 09:26
I cannot get the Cumulative security update for IE8 x64 to install. In fact,
I've been having lots of trouble installing updates lately, having to try
several times to get one or two to install properly.

Is this a symptom of something? I'm running WinXP x64 "Version 2003" SP2. I
recently updated to IE8 to try and resolve this issue, but it didn't work.

Any advice appreciated. error code was 0x80246002
--
Thanks,
Hoyt
(Used to be a Biologist)
From: Ǝиçεl on 18 Mar 2010 10:12
Hello Hoyt,

0x80246002 WU_E_DM_INCORRECTFILEHASH A download manager operation could not
be completed because the file digest was not recognized.

This Microsoft KB article gives more insight:

You receive a "0x80246002" error code when you use the Windows Update or
Microsoft Update Web sites to install updates

<http://support.microsoft.com/kb/958056>


Ǝиçεl
◕‿◕
-=-

"Hoyt" wrote:

> I cannot get the Cumulative security update for IE8 x64 to install. In fact,
> I've been having lots of trouble installing updates lately, having to try
> several times to get one or two to install properly.
>
> Is this a symptom of something? I'm running WinXP x64 "Version 2003" SP2. I
> recently updated to IE8 to try and resolve this issue, but it didn't work.
>
> Any advice appreciated. error code was 0x80246002
> --
> Thanks,
> Hoyt
> (Used to be a Biologist)
From: PA Bear [MS MVP] on 18 Mar 2010 13:37
Upgrading in hopes of fixing an existing problem is seldom a wise idea.

What anti-virus application or security suite is installed and is your
subscription current? What anti-spyware applications (other than Defender)?
What third-party firewall (if any)?

Has a(another) Norton or McAfee application ever been installed on the
computer (e.g., a free-trial version that came preinstalled when you bought
it)?

For home users, no-charge support is available by calling 1-866-PCSAFETY
(and/or 1-866-234-6020 and/or 1-800-936-5700) in the United States and in
Canada or by contacting your local Microsoft subsidiary. There is no-charge
for support calls that are associated with security updates. When you call,
clearly state that your problem is related to a Security Update and cite the
update's KB number (e.g., KB978207).

LOOK! => If your problem relates to a Cumulative Security Update for IE
(e.g., KB978207), call the above number and ask to be transferred to the
Consumer IE7 queue (which is 47830).

Consumer Security Support home page & Microsoft Update Solution Center also
offer support options
https://consumersecuritysupport.microsoft.com/
http://support.microsoft.com/ph/6527#tab3

For more information about how to contact your local Microsoft subsidiary
for security update support issues, visit the International Support Web
site: http://support.microsoft.com/common/international.aspx

For enterprise customers, support for security updates is available through
your usual support contacts.

Or you can...

Start a free Windows Update support incident request:
https://support.microsoft.com/oas/default.aspx?gprid=6527
--
~Robear Dyer (PA Bear)
MS MVP-IE, Mail, Security, Windows Client - since 2002

Hoyt wrote:
> I cannot get the Cumulative security update for IE8 x64 to install. In
> fact,
> I've been having lots of trouble installing updates lately, having to try
> several times to get one or two to install properly.
>
> Is this a symptom of something? I'm running WinXP x64 "Version 2003" SP2.
> I
> recently updated to IE8 to try and resolve this issue, but it didn't work.
>
> Any advice appreciated. error code was 0x80246002

From: Hoyt on 19 Mar 2010 10:08
I appreciate the feedback. Upgrading IE from 7 to 8 was just a shot in the
dark, I'd tried several other options first. FYI I have two computers on my
desk (XP-x64) and both are showing the same symptoms. Actually, my post is
misleading, because I can't get the updates to download. I've manually
downloaded several security updates and they do install. To answer your
questions:

Antivirus is AVG free version 9.0.791. Database version 271.1.1/2755 last
updated yesterday. I checked the logs and found no problems. Currently have
all functions active i.e. Antivirus, Anti-Spyware, Linkscanner, Email
scanner, Resident Sheild, Update Manager.

I also have Ad-Aware Free (Anniv. Edition) and notice that Ad-watch live is
running. Could be a conflict there.

OK, I have Windows firewall on also. Could be a conflict there also. I can't
believe I missed those last two. I will turn off Everything in AVG except the
Antivirus and Antispyware. Then disable AdAware. I'll make sure microsoft.com
is on my whitelist, and try again. If still not working, I'll try Microsoft
support.
--
Thanks,
Hoyt
(Used to be a Biologist)


"PA Bear [MS MVP]" wrote:

> Upgrading in hopes of fixing an existing problem is seldom a wise idea.
>
> What anti-virus application or security suite is installed and is your
> subscription current? What anti-spyware applications (other than Defender)?
> What third-party firewall (if any)?
>
> Has a(another) Norton or McAfee application ever been installed on the
> computer (e.g., a free-trial version that came preinstalled when you bought
> it)?
>
> For home users, no-charge support is available by calling 1-866-PCSAFETY
> (and/or 1-866-234-6020 and/or 1-800-936-5700) in the United States and in
> Canada or by contacting your local Microsoft subsidiary. There is no-charge
> for support calls that are associated with security updates. When you call,
> clearly state that your problem is related to a Security Update and cite the
> update's KB number (e.g., KB978207).
>
> LOOK! => If your problem relates to a Cumulative Security Update for IE
> (e.g., KB978207), call the above number and ask to be transferred to the
> Consumer IE7 queue (which is 47830).
>
> Consumer Security Support home page & Microsoft Update Solution Center also
> offer support options
> https://consumersecuritysupport.microsoft.com/
> http://support.microsoft.com/ph/6527#tab3
>
> For more information about how to contact your local Microsoft subsidiary
> for security update support issues, visit the International Support Web
> site: http://support.microsoft.com/common/international.aspx
>
> For enterprise customers, support for security updates is available through
> your usual support contacts.
>
> Or you can...
>
> Start a free Windows Update support incident request:
> https://support.microsoft.com/oas/default.aspx?gprid=6527
> --
> ~Robear Dyer (PA Bear)
> MS MVP-IE, Mail, Security, Windows Client - since 2002
>
> Hoyt wrote:
> > I cannot get the Cumulative security update for IE8 x64 to install. In
> > fact,
> > I've been having lots of trouble installing updates lately, having to try
> > several times to get one or two to install properly.
> >
> > Is this a symptom of something? I'm running WinXP x64 "Version 2003" SP2.
> > I
> > recently updated to IE8 to try and resolve this issue, but it didn't work.
> >
> > Any advice appreciated. error code was 0x80246002
>
> .
>
From: PA Bear [MS MVP] on 19 Mar 2010 13:38
Repost:
>> Has a(another) Norton or McAfee application ever been installed on the
>> computer (e.g., a free-trial version that came preinstalled when you
>> bought
>> it)?

AVG & Ad-Aware's Ad-Watch should have been disabled prior to installing IE8.

> Antivirus is AVG free version 9.0.791. Database version 271.1.1/2755 last
> updated yesterday. I checked the logs and found no problems. Currently
> have
> all functions active i.e. Antivirus, Anti-Spyware, Linkscanner, Email
> scanner, Resident Sheild, Update Manager.

Uninstall AVG & reboot, then do a fresh install of AVG: This time select the
CUSTOM install option and do NOT install (i.e., uncheck) Linkscanner,
Search-Shield, Active Surf-Shield, Security toolbar (none of which are
compatible with IE8 IMHO), or any of the email scanning components.

• Why you don't need your anti-virus to scan your email
http://thundercloud.net/infoave/tutorials/email-scanning/index.htm

Better yet, uninstall AVG and install MSE:
http://www.microsoft.com/security_essentials/default.aspx
--
~Robear Dyer (PA Bear)
MS MVP-IE, Mail, Security, Windows Client - since 2002



Hoyt wrote:
> I appreciate the feedback. Upgrading IE from 7 to 8 was just a shot in the
> dark, I'd tried several other options first. FYI I have two computers on
> my
> desk (XP-x64) and both are showing the same symptoms. Actually, my post is
> misleading, because I can't get the updates to download. I've manually
> downloaded several security updates and they do install. To answer your
> questions:
>
> Antivirus is AVG free version 9.0.791. Database version 271.1.1/2755 last
> updated yesterday. I checked the logs and found no problems. Currently
> have
> all functions active i.e. Antivirus, Anti-Spyware, Linkscanner, Email
> scanner, Resident Sheild, Update Manager.
>
> I also have Ad-Aware Free (Anniv. Edition) and notice that Ad-watch live
> is
> running. Could be a conflict there.
>
> OK, I have Windows firewall on also. Could be a conflict there also. I
> can't
> believe I missed those last two. I will turn off Everything in AVG except
> the Antivirus and Antispyware. Then disable AdAware. I'll make sure
> microsoft.com is on my whitelist, and try again. If still not working,
> I'll
> try Microsoft support.
>
>> Upgrading in hopes of fixing an existing problem is seldom a wise idea.
>>
>> What anti-virus application or security suite is installed and is your
>> subscription current? What anti-spyware applications (other than
>> Defender)? What third-party firewall (if any)?
>>
>> Has a(another) Norton or McAfee application ever been installed on the
>> computer (e.g., a free-trial version that came preinstalled when you
>> bought
>> it)?
>>
>> For home users, no-charge support is available by calling 1-866-PCSAFETY
>> (and/or 1-866-234-6020 and/or 1-800-936-5700) in the United States and in
>> Canada or by contacting your local Microsoft subsidiary. There is
>> no-charge for support calls that are associated with security updates.
>> When you call, clearly state that your problem is related to a Security
>> Update and cite the update's KB number (e.g., KB978207).
>>
>> LOOK! => If your problem relates to a Cumulative Security Update for IE
>> (e.g., KB978207), call the above number and ask to be transferred to the
>> Consumer IE7 queue (which is 47830).
>>
>> Consumer Security Support home page & Microsoft Update Solution Center
>> also
>> offer support options
>> https://consumersecuritysupport.microsoft.com/
>> http://support.microsoft.com/ph/6527#tab3
>>
>> For more information about how to contact your local Microsoft subsidiary
>> for security update support issues, visit the International Support Web
>> site: http://support.microsoft.com/common/international.aspx
>>
>> For enterprise customers, support for security updates is available
>> through
>> your usual support contacts.
>>
>> Or you can...
>>
>> Start a free Windows Update support incident request:
>> https://support.microsoft.com/oas/default.aspx?gprid=6527
>> --
>> ~Robear Dyer (PA Bear)
>> MS MVP-IE, Mail, Security, Windows Client - since 2002
>>
>> Hoyt wrote:
>>> I cannot get the Cumulative security update for IE8 x64 to install. In
>>> fact,
>>> I've been having lots of trouble installing updates lately, having to
>>> try
>>> several times to get one or two to install properly.
>>>
>>> Is this a symptom of something? I'm running WinXP x64 "Version 2003"
>>> SP2.
>>> I
>>> recently updated to IE8 to try and resolve this issue, but it didn't
>>> work.
>>>
>>> Any advice appreciated. error code was 0x80246002
>>
>> .

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