Laptop support
in [Laptops]
|
Prev: TOSHIBA A45-S120 - unable to change boot order to restore from DVD recovery medium
Next: TOSHIBA A45-S120 - unable to change boot order to restore fromDVD recovery medium
From: Cameo on 31 Dec 2009 15:34 Is there a clearly superior laptop manufacturer in its support function both within and beyond the warranty period? In "beyond" I mean such things as periodic firmware and driver upgrades that are specific to the laptop model.
From: the wharf rat on 31 Dec 2009 19:39 In article <hhj1si$lov$1(a)news.eternal-september.org>, Cameo <cameo(a)cameo.invalid> wrote: >Is there a clearly superior laptop manufacturer in its support function >both within and beyond the warranty period? In "beyond" I mean such >things as periodic firmware and driver upgrades that are specific to the >laptop model. > Lenovo or Dell. I've worked with dozens of these guys, and IMHO the big Japanese manufacturers like Fujitsu and Sony make good laptops but their support isn't great and the units are very difficult to get parts for and repair. Dell sometimes has quality problems these days but gives great support. Until they decide the unit's been end of lifed. It's difficult to get support for "obsolete" products but drivers are available and you can find lots of parts on the used market. They're easy to work on, too. Lenovo not only has great support but you can find drivers, patches, software, and parts for units they made a decade or more ago. There's a good used market too. And they're designed to be repairable. For instance, the dc power jack is a separate unit so if you break it you don't need a whole new motherboard. I've had unpleasant experiences with HP and Gateway.
From: Barry Watzman on 31 Dec 2009 20:00 Lenovo, Dell, Toshiba. MAYBE Gateway. Avoid Sony. My own experiences with HP/Compaq have not been good, but others have different stories (there is some level of inconsistency among all of the vendors). Cameo wrote: > Is there a clearly superior laptop manufacturer in its support function > both within and beyond the warranty period? In "beyond" I mean such > things as periodic firmware and driver upgrades that are specific to the > laptop model.
From: Cameo on 1 Jan 2010 04:17 "the wharf rat" <wrat(a)panix.com> wrote in message news:hhjg8d$fki$1(a)reader1.panix.com... > Lenovo or Dell. > > I've worked with dozens of these guys, and IMHO the big Japanese > manufacturers like Fujitsu and Sony make good laptops but their > support > isn't great and the units are very difficult to get parts for and > repair. > Dell sometimes has quality problems these days but gives great > support. Until > they decide the unit's been end of lifed. It's difficult to get > support > for "obsolete" products but drivers are available and you can find > lots of > parts on the used market. They're easy to work on, too. > > Lenovo not only has great support but you can find drivers, patches, > software, and parts for units they made a decade or more ago. There's > a > good used market too. And they're designed to be repairable. For > instance, > the dc power jack is a separate unit so if you break it you don't need > a > whole new motherboard. > > I've had unpleasant experiences with HP and Gateway. I sure can testify to the HP part. I almost bought a Lenovo but my irresistable urge for instant gratification drove me to HP as they were readily available in local stores. Lenovos were only available online. Now I am paying for it, though from what I read from other HP users I seem to be luckier than many others as my notebook has been working mostly OK. It's just the lack of Win7 drivers that I am pissed off about. And my notebook is not even 2 years old.
From: Ryan P. on 1 Jan 2010 12:27
On 1/1/2010 3:17 AM, Cameo wrote: > I sure can testify to the HP part. I almost bought a Lenovo but my > irresistable urge for instant gratification drove me to HP as they were > readily available in local stores. Lenovos were only available online. > Now I am paying for it, though from what I read from other HP users I > seem to be luckier than many others as my notebook has been working > mostly OK. It's just the lack of Win7 drivers that I am pissed off > about. And my notebook is not even 2 years old. I've been putting off attempting to upgrade my DV6308 to Win7 for that exact same reason. I know I can force a lot of the Vista driver to run, but that's not the most stable thing in the world to do. I'm already using an XP graphics driver on my Vista system so that I have the ability to have a full screen command prompt. Have you made the switch yet? |