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From: delinai on 10 May 2008 06:07
I downloaded the trial version today & have been having problems right from
the start:

1. When I opened Word or Powerpoint, the Activation Wizard says that the
trial is expired (which I can't understand as I only downloaded & activated a
few hours ago) & that I should convert to the full product.

2. When I try 'Word Options' and click 'Activate', it gives me the same
message.

3. If I click 'Cancel', I can't key in anything cos it says "The selection
is locked". I read the link that Carey gave as her reply about locked content
but I can't seem to find the 'Properties' Button - so i still have a problem
with locked content (even when there is no content).

I don't understand where I went wrong. I followed all the on-screen
instructions step-by-step & I had already keyed in the product key given when
I was prompted to do so.

I even tried calling the Microsoft Technical Support, which referred me to
Activation Centre, which referred me back to Technical Support. As this is a
new PC, I don't have an older version of MS Office to fall back on & I'm at
my wit's end cos I have an assignment due very soon & i need the powerpoint
as I don't have the time to do it during office hrs. :-( If anybody has any
idea what to do, I'd appreciate any suggestions. Many tks in advance!
From: maurice on 10 May 2008 07:17
did you do two downloads you don't say...if not then thats were you went
wrong you need both buttons i had that problem and it turned out one of the
downloads did'nt fully load....anyway buy it now i think its the bees knees
especially with a weak dollar!
Maurice

"delinai" wrote:

> I downloaded the trial version today & have been having problems right from
> the start:
>
> 1. When I opened Word or Powerpoint, the Activation Wizard says that the
> trial is expired (which I can't understand as I only downloaded & activated a
> few hours ago) & that I should convert to the full product.
>
> 2. When I try 'Word Options' and click 'Activate', it gives me the same
> message.
>
> 3. If I click 'Cancel', I can't key in anything cos it says "The selection
> is locked". I read the link that Carey gave as her reply about locked content
> but I can't seem to find the 'Properties' Button - so i still have a problem
> with locked content (even when there is no content).
>
> I don't understand where I went wrong. I followed all the on-screen
> instructions step-by-step & I had already keyed in the product key given when
> I was prompted to do so.
>
> I even tried calling the Microsoft Technical Support, which referred me to
> Activation Centre, which referred me back to Technical Support. As this is a
> new PC, I don't have an older version of MS Office to fall back on & I'm at
> my wit's end cos I have an assignment due very soon & i need the powerpoint
> as I don't have the time to do it during office hrs. :-( If anybody has any
> idea what to do, I'd appreciate any suggestions. Many tks in advance!
From: delinai on 10 May 2008 10:56
Hi Maurice,

Tks for replying. I'm not sure what you mean? When I tried downloading the
MS Office Home & Student Trial, there was only 1 download button, not 2. What
do I need to do differently?

"maurice" wrote:

> did you do two downloads you don't say...if not then thats were you went
> wrong you need both buttons i had that problem and it turned out one of the
> downloads did'nt fully load....anyway buy it now i think its the bees knees
> especially with a weak dollar!
> Maurice
>
> "delinai" wrote:
>
> > I downloaded the trial version today & have been having problems right from
> > the start:
> >
> > 1. When I opened Word or Powerpoint, the Activation Wizard says that the
> > trial is expired (which I can't understand as I only downloaded & activated a
> > few hours ago) & that I should convert to the full product.
> >
> > 2. When I try 'Word Options' and click 'Activate', it gives me the same
> > message.
> >
> > 3. If I click 'Cancel', I can't key in anything cos it says "The selection
> > is locked". I read the link that Carey gave as her reply about locked content
> > but I can't seem to find the 'Properties' Button - so i still have a problem
> > with locked content (even when there is no content).
> >
> > I don't understand where I went wrong. I followed all the on-screen
> > instructions step-by-step & I had already keyed in the product key given when
> > I was prompted to do so.
> >
> > I even tried calling the Microsoft Technical Support, which referred me to
> > Activation Centre, which referred me back to Technical Support. As this is a
> > new PC, I don't have an older version of MS Office to fall back on & I'm at
> > my wit's end cos I have an assignment due very soon & i need the powerpoint
> > as I don't have the time to do it during office hrs. :-( If anybody has any
> > idea what to do, I'd appreciate any suggestions. Many tks in advance!
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