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From: Howard31 on 5 Jan 2010 18:46
Hi Sterling!

I know its now a year after you started this thread, but I want to thank
you! As it helped me too. In my case it was a problem with an update for
Works 8 (KB973636) which the automated updates couldn't install.

A. Ch. Eirinberg

"Sterling" wrote:

> Hi MowGreen,
>
> Thank you for the reply.
>
> I'm afraid I wasn't able to find either the Works8.msi or MSOCache folder. I
> tried searching both items and Windows didn't find either. I went to the
> Office Update site you linked me to and it says that there weren't able
> updates available.
>
> But I think I have good news! I was able to find the update on microsoft.com
> (link below).
>
> http://www.microsoft.com/downloads/details.aspx?FamilyID=458985c3-9c6f-4049-81cd-0d0389c81f11&DisplayLang=en
>
> I downloaded the file -- KB955428_en-US.cab --, ran it, rebooted and once I
> was back on the desktop, I got a balloon informing me that there was an
> update ready. I installed it, went to MS Update and the update that was
> giving an issue now appears as a successful update.
>
> Thank you so much for your assistance. It's good to know there are people
> like yourself who are willing to help people :-)
>
> Sterling
>
> PS It's a DVD (I mean it says "DVD" on both the cover and on disc).
>
> "MowGreen [MVP]" wrote:
>
> > Browse the DVD [ or is it a CD? ] to see if Works8.msi is on it.
> > If you find it, copy it to the MSOCache folder on the root drive.
> > That's the drive where Windows is installed to, usually, C:\
> > Then try to install the update again and use Browse to point the
> > installer to Works8.msi in the MSOCache folder.
> >
> > Or, using Internet Explorer, see if the update will install here:
> > http://office.microsoft.com/en-us/downloads/maincatalog.aspx
> > ( If you're in a different location than the US, click the (change) link
> > at the top right of the page and set it to your locality )
> >
> > http://office.microsoft.com/en-us/downloads/FX010402221033.aspx#9
> > > Can I use the Office Update site to update the Microsoft Works Suite?
> > > The Office Update site provides updates for Microsoft Word 2000, Word 2002, Word 2003, and Word 2007.
> > > Word 2000 is included in Microsoft Works Suite 2000 and Works Suite 2001. Word 2002 is included in
> > > more recent versions of the Microsoft Works Suite. The site does not provide updates for the other
> > > Works products, only the Word application. When you are prompted to insert an Office product CD during
> > > update installation, insert the Works CD.
> >
> >
> > MowGreen [MVP 2003-2008]
> > ===============
> > *-343-* FDNY
> > Never Forgotten
> > ===============
> >
> >
> >
> > Sterling wrote:
> >
> > > Hi,
> > >
> > > I just did an update to my Windows XP SP3 (Media Center Edition) machine.
> > > All updates (17) installed w/out a glitch except for one: a Works 8 update --
> > > (KB955428).
> > >
> > > "The feature are are trying to use is on a network resource that is
> > > unavailable" ... "Enter an alternate path to a folder containing the
> > > installation package Works8.msi".
> > >
> > > I have the Works 8 DVD but when I insert it, as I have done before for Works
> > > 8 updates, nothing happens. I've already tried 3 times to install the update
> > > but it keeps failing.
> > >
> > > Sterling
> >
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