NEED HELP PLEASE - (LONG)
in [Scanners]
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From: Ron Reseigh on 28 Apr 2006 14:53 Greetings all, I have a most bizarre scanner issue that I'm hoping someone can help with and/or has had the same problem. For the last two years I have owned a Lexmark 1150 All-in-one scanner/printer/copier, etc. It scanned absolutely flawlessly. About 4 days ago I went out and bought a new Lexmark P4350 A-I-O, and noticed immediately that the scanning of images gave me a very weird horizontal line interference on only dark areas of the images. I tried Polaroids, 4x6 matte prints, glossy prints, etc.....they all did the same thing. HOWEVER....(this is where it start to get good) when I would do a direct "copy" of the same photo I was trying to scan to the PC direct from the printer...it would print out just fine. No interference in those dark spots....nothing. Nice and clear. When I would scan to the PC, the bright areas of a photo were 110%. it was just the dark areas and anything damn near black - you would see this clear as day. Here is where it REALLY gets interesting...! Thinking this was a "defective" unit, I took it back, and decided not even to give it a second chance. I returned the unit and bought an HP PSC 1610v (all-in-one) Bought it this Weds., and immediately took it out of the box, plugged it in, installed everything...blah blah blah....went to scan..............SAME THING. Went to print a "direct copy"......SAME THING....it would print a direct "copy" absolutely flawlessly...but when you tried to scan it to a PC...you get those lines. I have narrowed this down to a couple of things (no help from Lexmark or HP mind you). It can't be a cable issue because I have used this cable for my ORIGINAL Lexmark 1150 - and I just plugged it in 20 minutes ago - and Shizzam!...it scanned PERFECTLY. So I know it's not a cable issue. I even tried plugging both new units into different power sources away from power strips, mass cords, etc....still did it. To wrap it all up, I could see if this happened to "one" unit....but the fact that it happened to TWO - let alone two DIFFERENT brands...this has thrown me for a loop. I'm very computer literate, have built my own systems, am an audio enthusiast, and amateur photographer and I have never seen anything like this before. Why would my original Lexmark 1150 STILL scan just fine - and yet the NEW printers...plugged in the very same way - in the same spot - give me that interference. Enclosed are two attached photos of exactly what I'm talking about. Perhaps someone has dealt with this scenario before, or knows what I'm talking about by looking at these photos....! HELP! I need to get a start on my family's huge photo album (more like archive/monstrosity) and would like to get a huge start on it before our baby comes in July. Cheers, Ron
From: Ken Weitzel on 28 Apr 2006 15:14 Ron Reseigh wrote: > Greetings all, > > I have a most bizarre scanner issue that I'm hoping someone can help with > and/or has had the same problem. > > For the last two years I have owned a Lexmark 1150 All-in-one > scanner/printer/copier, etc. It scanned absolutely flawlessly. About 4 days > ago I went out and bought a new Lexmark P4350 A-I-O, and noticed immediately > that the scanning of images gave me a very weird horizontal line > interference on only dark areas of the images. I tried Polaroids, 4x6 matte > prints, glossy prints, etc.....they all did the same thing. HOWEVER....(this > is where it start to get good) when I would do a direct "copy" of the same > photo I was trying to scan to the PC direct from the printer...it would > print out just fine. No interference in those dark spots....nothing. Nice > and clear. When I would scan to the PC, the bright areas of a photo were > 110%. it was just the dark areas and anything damn near black - you would > see this clear as day. > > Here is where it REALLY gets interesting...! Thinking this was a "defective" > unit, I took it back, and decided not even to give it a second chance. I > returned the unit and bought an HP PSC 1610v (all-in-one) Bought it this > Weds., and immediately took it out of the box, plugged it in, installed > everything...blah blah blah....went to scan..............SAME THING. Went to > print a "direct copy"......SAME THING....it would print a direct "copy" > absolutely flawlessly...but when you tried to scan it to a PC...you get > those lines. > > I have narrowed this down to a couple of things (no help from Lexmark or HP > mind you). It can't be a cable issue because I have used this cable for my > ORIGINAL Lexmark 1150 - and I just plugged it in 20 minutes ago - and > Shizzam!...it scanned PERFECTLY. So I know it's not a cable issue. I even > tried plugging both new units into different power sources away from power > strips, mass cords, etc....still did it. > > To wrap it all up, I could see if this happened to "one" unit....but the > fact that it happened to TWO - let alone two DIFFERENT brands...this has > thrown me for a loop. I'm very computer literate, have built my own systems, > am an audio enthusiast, and amateur photographer and I have never seen > anything like this before. Why would my original Lexmark 1150 STILL scan > just fine - and yet the NEW printers...plugged in the very same way - in the > same spot - give me that interference. > > Enclosed are two attached photos of exactly what I'm talking about. Perhaps > someone has dealt with this scenario before, or knows what I'm talking about > by looking at these photos....! HELP! I need to get a start on my family's > huge photo album (more like archive/monstrosity) and would like to get a > huge start on it before our baby comes in July. > > Cheers, > Ron Hi... Post a *link* to sample scans. One of a good one, and one of a flawed one. Both untouched, that is to say no post scan tweaking. Take care. Ken
From: Ron Reseigh on 28 Apr 2006 15:35 http://www.organpiperpizza.org/OldLexmarkScan.jpg http://www.organpiperpizza.org/NewHPScan.jpg
From: CSM1 on 28 Apr 2006 15:40 "Ron Reseigh" <rreseigh(a)wi.rr.com> wrote in message news:Ewt4g.3708$1J4.3394(a)tornado.rdc-kc.rr.com... > Greetings all, > > I have a most bizarre scanner issue that I'm hoping someone can help with > and/or has had the same problem. > > For the last two years I have owned a Lexmark 1150 All-in-one > scanner/printer/copier, etc. It scanned absolutely flawlessly. About 4 > days ago I went out and bought a new Lexmark P4350 A-I-O, and noticed > immediately that the scanning of images gave me a very weird horizontal > line interference on only dark areas of the images. I tried Polaroids, 4x6 > matte prints, glossy prints, etc.....they all did the same thing. > HOWEVER....(this is where it start to get good) when I would do a direct > "copy" of the same photo I was trying to scan to the PC direct from the > printer...it would print out just fine. No interference in those dark > spots....nothing. Nice and clear. When I would scan to the PC, the bright > areas of a photo were 110%. it was just the dark areas and anything damn > near black - you would see this clear as day. > > Here is where it REALLY gets interesting...! Thinking this was a > "defective" unit, I took it back, and decided not even to give it a second > chance. I returned the unit and bought an HP PSC 1610v (all-in-one) Bought > it this Weds., and immediately took it out of the box, plugged it in, > installed everything...blah blah blah....went to scan..............SAME > THING. Went to print a "direct copy"......SAME THING....it would print a > direct "copy" absolutely flawlessly...but when you tried to scan it to a > PC...you get those lines. > > I have narrowed this down to a couple of things (no help from Lexmark or > HP mind you). It can't be a cable issue because I have used this cable for > my ORIGINAL Lexmark 1150 - and I just plugged it in 20 minutes ago - and > Shizzam!...it scanned PERFECTLY. So I know it's not a cable issue. I even > tried plugging both new units into different power sources away from power > strips, mass cords, etc....still did it. > > To wrap it all up, I could see if this happened to "one" unit....but the > fact that it happened to TWO - let alone two DIFFERENT brands...this has > thrown me for a loop. I'm very computer literate, have built my own > systems, am an audio enthusiast, and amateur photographer and I have never > seen anything like this before. Why would my original Lexmark 1150 STILL > scan just fine - and yet the NEW printers...plugged in the very same way - > in the same spot - give me that interference. > > Enclosed are two attached photos of exactly what I'm talking about. > Perhaps someone has dealt with this scenario before, or knows what I'm > talking about by looking at these photos....! HELP! I need to get a start > on my family's huge photo album (more like archive/monstrosity) and would > like to get a huge start on it before our baby comes in July. > > Cheers, > Ron The first thing I would try, is uninstall of the old scanner software. My next thought is that you must clean up your computer of the left over software from the old scanner. Now, exactly how you do that is very complicated. You may have to work in the registry and that is very dangerous for a novice. There is registry cleaning software and there may be software removal tools from Lexmark. -- CSM1 http://www.carlmcmillan.com --
From: Ron Reseigh on 28 Apr 2006 15:50
I tried that actually...I did the registry cleaning that Lexmark gave me for *both* models...and it still does this. I'm almost beginning to wonder if quite possibly, my original Lexmark 1150 was just simply built better, and didn't require as much "high expectations" from the USB port as these two new ones did/does, therefore giving that interference-like appearance when the new units are connected. Does that make any sense? Cheers, R~ |