Newegg Open Box items?
in [Home Built PC]
|
From: John Doe on 20 Apr 2008 20:22 What's your luck with Newegg Open Box items? In your experience, what percentage are defective beyond expected usability? I don't like the idea of a bare piece of hardware that is been handled by someone else, but I don't need any more of the extras that come with mainboards (like cables or CDs) either. They say the percentage of Open Box Item returns is significantly higher. They say only the manufacturer tests the items. And they say don't buy one if all you're doing is looking for a good deal. That last stipulation is the most interesting IMO. Of course I'm looking for a good deal or I wouldn't buy an open box item. So what is the other thing(s) you might be looking for? Mainly curious. Have fun.
From: VanguardLH on 20 Apr 2008 21:10 John Doe wrote: > What's your luck with Newegg Open Box items? In your experience, what > percentage are defective beyond expected usability? So when might you visit Newegg's page on their open box warranty? http://www.newegg.com/Info/ReturnPolicy.aspx Buy it, get it, build it immediately, test it, and return inside the 15 days if it doesn't work. > I don't like the idea of a bare piece of hardware that is been handled > by someone else, but I don't need any more of the extras that come > with mainboards (like cables or CDs) either. The opened box item should have been retested to verify it meets the expected use of the item. That only applies to functionality, not looks. > They say the percentage of Open Box Item returns is significantly > higher. Higher than WHAT? > They say only the manufacturer tests the items. And they say don't buy > one if all you're doing is looking for a good deal. That last > stipulation is the most interesting IMO. Of course I'm looking for a > good deal or I wouldn't buy an open box item. So what is the other > thing(s) you might be looking for? Depends on what the customer considers a "deal". A customer that buys an open-box DVD player at a retail store expects the case not be dented in, the remote be included, and probably wants a manual, too. A customer that gets just the dented base DVD player with no remote and no manual might get pissed because they expected the full package despite it was an open-box item. The customer looking for the good cheap deal on an open-box item but expects everything to be included and in pristine shape has unrealistic expectations. At the store, you can ask to dig inside the box to look at the condition of the items inside and just what items are there. You don't get to do that with an online purchase, and they WARN you that you only get the base item with none of the extras that you might think should comprise a complete package. Newegg says you get the same as an OEM purchase for an open-box item, but many users are too lazy to read the product description, don't observe the details, and don't check the policies.
From: Kent_Diego on 20 Apr 2008 22:04 > > What's your luck with Newegg Open Box items? In your experience, > what percentage are defective beyond expected usability? > I got a video card and a motherboard. They both had the accessories and all. The video card was returned for a reason as games would crash so I had to return. I got a great ASUS P5B-Plus motherboard for cheap. The video card was not working on and off. I looked in the PCIe slot as saw a sticker stuck in the contacts. Pulled it out and the motherboard has been working great since.
From: John Doe on 20 Apr 2008 22:06 VanguardLH <V nguard.LH> wrote: > John Doe wrote: > >> What's your luck with Newegg Open Box items? In your experience, >> what percentage are defective beyond expected usability? > > So when might you visit Newegg's page on their open box warranty? I had already read their open box warranty and their open box disclaimer. You should drop your more abrupt (24hoursupport.helpdesk) mannerisms, IMO. >> They say the percentage of Open Box Item returns is significantly >> higher. > > Higher than WHAT? Lighten up dude. Of course I can't argue that with you because it's not my writing. The text is in their Open Box disclaimer during checkout. "Open Box products do have a considerably higher return rate than brand new items. If you are just looking to get a good deal, please only buy new products." >> They say only the manufacturer tests the items. And they say >> don't buy one if all you're doing is looking for a good deal. >> That last stipulation is the most interesting IMO. Of course I'm >> looking for a good deal or I wouldn't buy an open box item. So >> what is the other thing(s) you might be looking for? > Newegg says you get the same as an OEM purchase for an open-box > item, but many users are too lazy to read the product description, > don't observe the details, and don't check the policies. That would be my guess (they're just trying to get the buyer's attention). My experience selling a few things on eBay suggests that some buyers do have a tendency to avoid reading stuff even when it's right in front of their eyes. > > > Path: newsdbm02.news.prodigy.net!newsdst02.news.prodigy.net!prodigy.com!newscon02.news.prodigy.net!prodigy.net!feeder.erje.net!news.motzarella.org!motzarella.org!not-for-mail > From: VanguardLH <V nguard.LH> > Newsgroups: alt.comp.hardware.pc-homebuilt > Subject: Re: Newegg Open Box items? > Date: Sun, 20 Apr 2008 20:10:24 -0500 > Organization: A noiseless patient Spider > Lines: 46 > Message-ID: <fugphu$8le$1 registered.motzarella.org> > References: <N6ROj.7627$GE1.2215 nlpi061.nbdc.sbc.com> > Mime-Version: 1.0 > Content-Type: text/plain; charset="us-ascii" > Content-Transfer-Encoding: 7bit > X-Trace: feeder.motzarella.org U2FsdGVkX19KKumwuXMp6PxdbXhGtNYY5qsKme23KMrFzus+MLY3TTlUha1/8+OjIZMlgGgdWemQgBR45DH9IkySZtMz4rlX0JyU36+AiRgQywPF1O/pfVrnt2kf2TeOaFx8GzkyTRpmHH3quq3dgg== > X-Complaints-To: Please send complaints to abuse motzarella.org with full headers > NNTP-Posting-Date: Mon, 21 Apr 2008 01:10:22 +0000 (UTC) > Keywords: VanguardLH > X-Auth-Sender: U2FsdGVkX19CadF4RSRwFnW247uujJnoW2re3R8elmjYFIee/M2Kzw== > Cancel-Lock: sha1:0fG94wTwKQfI5j5f95Di2HfK5ZU= > User-Agent: 40tude_Dialog/2.0.15.1 > Xref: prodigy.net alt.comp.hardware.pc-homebuilt:505166 > X-Received-Date: Sun, 20 Apr 2008 21:10:23 EDT (newsdbm02.news.prodigy.net) >
From: VanguardLH on 21 Apr 2008 00:35 John Doe wrote: > VanguardLH wrote: > >> So when might you visit Newegg's page on their open box warranty? > > I had already read their open box warranty and their open box > disclaimer. You said that somewhere before? > You should drop your more abrupt (24hoursupport.helpdesk) > mannerisms, IMO. I don't do requests. >;-P >>> They say the percentage of Open Box Item returns is significantly >>> higher. >> >> Higher than WHAT? > > Lighten up dude. I missed the word "returns" when reading that sentence. Regarding your first question, "what percentage are defective beyond expected usability?", I'm not sure how percentage would be measured. If 1 defect rendered the item unusable, that's 100%. Would dents in a case be counted in some weighted scoring as to usability? If a PSU had a wire yanked out of a 5V connector and I needed to use all connectors then that would be a 100% defect rate because the PSU was unusable, except that I probably have some old PSUs or Y-adapters around that I could cut off their connectors and use heatshrink tubing and solder to replace the bad connector (if I couldn't manage to extract the pin and solder the broken wire onto it and insert back into the connector shell) so then the 100% goes to 0% unless I give maybe 10% to my nuisance of doing the fix, if I decided to do the fix and wasn't concerned about a manufacturer's warranty (which might not apply with an open-box item). I guessed I wouldn't decide on percentages but rather if the item was usable as delivered, usable if I was willing and able to modify the item, or the item wasn't usable and I couldn't or wouldn't modify it, with nebulous percentages of 0%, 0%, and 100%. If you aren't going to do anything with an item other than shove it in the box, it would be 0% (unusable) or 100% (usable). Of the open-box items that I've gotten from Newegg: - Barebone hard disks. Still working. Nothing in the box other than the silica pack, as expected of an OEM item. - Motherboard. All cables included, backpanel faceplate included, no softare CDs, and bag of hardware missing (standoffs, insulating washers, etc.). Better than I expected but was missing stuff. - Memory modules. Still working. Nothing really in a retail box that would be missed in an OEM or open-box, anyway. Because of overclocking and static damage, this one is a bit more risk. - Floppy drives (yes, I still buy them if the case has a bay for them). Dug the cable out of my old supplies unless the mobo included it. No problems, still usable (100%). Some items I won't buy open-boxed include: - Video cards. This is because too many bozos try to overclock, fry it, and then return it while claiming it was a defective product. - CPUs. Same overclocking and static zap fear. While they may actually go back to the mfr for retest, often there isn't much a deal over an OEM version. Although you said Newegg claims the open-box items were retested by the manufacturer, I doubt that is always true. If you read the FAQ more closely, *refurbished* items are requalified by the manufacturer. That's why there are some items I won't get as an open-box item. What if Newegg decided that an item needs no refurbishment and simply tapes the box shut? I don't expect Newegg to do anything more regarding requalifying a returned item than does a retail store for an open-box item. The more sturdy an item against boob user damage the more likely that an open-box item might lure me to buy it but it would have to be significantly cheaper to affect the overall cost of the total build. $5 saved on a part doesn't mean much when considering the entire cost of the system.
|
Pages: 1 Prev: driver magic or dr/agent Next: Cheap Work Uniforms Keeping The Dough In Your Pocket |