OWA page not found only for 1 user??????
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From: TD on 2 Jul 2010 10:07 Actually we have decided to drop the convio+sdixon was configured as a secondary email address, and perhaps recreate it without the + sign and see if that makes a difference. Thanks for you help so far. However while we are at it, based on your experience do secondary smtp addresses create problems with OWA access, if they are created without the special characters? Thank you again. Tapera "Lee Derbyshire [MVP]" wrote: > Okay, thanks. You can see that it gets a 404 when it tries to access > /exchange/convio+sdixon . Can you tell us what is the URL that you use when > you edit it manually, i.e. the one that works. > > > "TD" <TD(a)discussions.microsoft.com> wrote in message > news:55281419-420B-44E7-86D0-E5D00219A7FA(a)microsoft.com... > > He is the log for the affected user. I removed records for other users. > > The > > affected user is sdixon. I hope this hepls. > > > > #Software: Microsoft Internet Information Services 6.0 > > #Version: 1.0 > > #Date: 2010-07-01 15:41:51 > > #Fields: date time s-sitename s-ip cs-method cs-uri-stem cs-uri-query > > s-port > > cs-username c-ip cs(User-Agent) sc-status sc-substatus sc-win32-status > > > > > > 2010-07-01 15:42:40 W3SVC1 192.168.0.48 GET /exchange - 80 > > CAREDOMAIN\sdixon > > 192.168.200.20 > > Exchange-Server-Frontend-Proxy/6.5+Mozilla/4.0+(compatible;+MSIE+6.0;+Windows+NT+5.2;+SV1;+.NET+CLR+1.1.4322;+.NET+CLR+2.0.50727;+MS-RTC+EA+2) > > 302 0 0 > > 2010-07-01 15:42:40 W3SVC1 192.168.0.48 GET /exchange/ - 80 > > CAREDOMAIN\sdixon 192.168.200.20 > > Exchange-Server-Frontend-Proxy/6.5+Mozilla/4.0+(compatible;+MSIE+6.0;+Windows+NT+5.2;+SV1;+.NET+CLR+1.1.4322;+.NET+CLR+2.0.50727;+MS-RTC+EA+2) > > 200 0 0 > > 2010-07-01 15:42:40 W3SVC1 192.168.0.48 GET /exchange/convio+sdixon/ > > Cmd=navbar 80 CAREDOMAIN\sdixon 192.168.200.20 > > Exchange-Server-Frontend-Proxy/6.5+Mozilla/4.0+(compatible;+MSIE+6.0;+Windows+NT+5.2;+SV1;+.NET+CLR+1.1.4322;+.NET+CLR+2.0.50727;+MS-RTC+EA+2) > > 404 0 0 > > 2010-07-01 15:42:40 W3SVC1 192.168.0.48 GET /exchange/convio+sdixon/Inbox/ > > Cmd=contents 80 CAREDOMAIN\sdixon 192.168.200.20 > > Exchange-Server-Frontend-Proxy/6.5+Mozilla/4.0+(compatible;+MSIE+6.0;+Windows+NT+5.2;+SV1;+.NET+CLR+1.1.4322;+.NET+CLR+2.0.50727;+MS-RTC+EA+2) > > 404 0 0 > > /exchange/YASCHIK(a)care.org/NON_IPM_SUBTREE/Microsoft-Server-ActiveSync/Android/droid315964853545/7b74de1d8d19d1 > > 2010-07-01 15:43:17 W3SVC1 192.168.0.48 GET /exchange - 80 > > CAREDOMAIN\sdixon > > 192.168.0.48 > > Mozilla/4.0+(compatible;+MSIE+6.0;+Windows+NT+5.2;+SV1;+.NET+CLR+1.1.4322;+.NET+CLR+2.0.50727;+MS-RTC+EA+2) > > 302 0 0 > > 2010-07-01 15:43:17 W3SVC1 192.168.0.48 GET /exchange/ - 80 - 192.168.0.48 > > Mozilla/4.0+(compatible;+MSIE+6.0;+Windows+NT+5.2;+SV1;+.NET+CLR+1.1.4322;+.NET+CLR+2.0.50727;+MS-RTC+EA+2) > > 401 2 2148074254 > > 2010-07-01 15:43:17 W3SVC1 192.168.0.48 GET /exchange/ - 80 > > CAREDOMAIN\sdixon 192.168.0.48 > > Mozilla/4.0+(compatible;+MSIE+6.0;+Windows+NT+5.2;+SV1;+.NET+CLR+1.1.4322;+.NET+CLR+2.0.50727;+MS-RTC+EA+2) > > 200 0 0 > > 2010-07-01 15:43:17 W3SVC1 192.168.0.48 GET /exchange/convio+sdixon/ > > Cmd=navbar 80 - 192.168.0.48 > > Mozilla/4.0+(compatible;+MSIE+6.0;+Windows+NT+5.2;+SV1;+.NET+CLR+1.1.4322;+.NET+CLR+2.0.50727;+MS-RTC+EA+2) > > 401 2 2148074254 > > 2010-07-01 15:43:17 W3SVC1 192.168.0.48 GET /exchange/convio+sdixon/Inbox/ > > Cmd=contents 80 - 192.168.0.48 > > Mozilla/4.0+(compatible;+MSIE+6.0;+Windows+NT+5.2;+SV1;+.NET+CLR+1.1.4322;+.NET+CLR+2.0.50727;+MS-RTC+EA+2) > > 401 2 2148074254 > > 2010-07-01 15:43:17 W3SVC1 192.168.0.48 GET /exchange/convio+sdixon/ > > Cmd=navbar 80 CAREDOMAIN\sdixon 192.168.0.48 > > Mozilla/4.0+(compatible;+MSIE+6.0;+Windows+NT+5.2;+SV1;+.NET+CLR+1.1.4322;+.NET+CLR+2.0.50727;+MS-RTC+EA+2) > > 404 0 0 > > 2010-07-01 15:43:17 W3SVC1 192.168.0.48 GET /exchange/convio+sdixon/Inbox/ > > Cmd=contents 80 CAREDOMAIN\sdixon 192.168.0.48 > > Mozilla/4.0+(compatible;+MSIE+6.0;+Windows+NT+5.2;+SV1;+.NET+CLR+1.1.4322;+.NET+CLR+2.0.50727;+MS-RTC+EA+2) > > 404 0 0 > > > > > > > > "Lee Derbyshire [MVP]" wrote: > > > >> "TD" <TD(a)discussions.microsoft.com> wrote in message > >> news:4576409A-B924-49B1-8C3B-17ACBE1DEEEA(a)microsoft.com... > >> > Hello everyone. We are in an Exchange 2003 SP2 on Windows 2003 SP2, > >> > Outlook > >> > 2003. > >> > I am stumped with this one. I have one user, whom for some reason I > >> > cannot > >> > figure out, gets an error when she tries to get to email through OWA. > >> > She > >> > gets a page not found error. "HTTP Error 404 - File or directory not > >> > found. > >> > Internet Information Services (IIS)" She can get to her email through > >> > Outlook just fine. And she is the only one having this problem out of a > >> > user > >> > population of about 1000 folks. I have tried using > >> > http://hostname/exchange, > >> > but get the same error. I have looked at her user properties, and > >> > everything > >> > looks just the same as mine or any other user. I have tried getting to > >> > her > >> > email thru OWA using both IE 7 & IE 8. > >> > If this helps, I can get to her email thru OWA if I initially log onto > >> > OWA > >> > with my credentials, and then edit the URL listed in IE with her > >> > account > >> > information. > >> > My next option will be to delete and re-create the account if I cannot > >> > find > >> > anything that works, altho this is my last option. > >> > Thanks in advance for your help. > >> > >> Can you post for us the IIS log entries generated by the unsuccessful > >> logon > >> attempt (i.e. showing the 404), and the ones generated when you manually > >> edit the URL. > >> > >> Lee. > >> > >> -- > >> ______________________________________ > >> > >> Outlook Web Access For PDA , OWA For WAP > >> www.leederbyshire.com > >> lee a.t leederbyshire d.o.t c.o.m > >> ______________________________________ > >> > >> > >> . > >> > > > . >
From: "Lee Derbyshire [MVP]" email a on 2 Jul 2010 10:57 The + sign is used by IE as an escape character (replacing a space), so IIS interprets "convio+sdixon" as "convio sdixon". If you are saying that the user's email address actually has a plus sign in, then this might be the cause of the confusion, since OWA pre-2007 uses smtp addresses to form part of the user's OWA URL. As far as I can tell, it uses the oldest email address that the user has in the primary SMTP domain, so if your user has an email address, say sdixon(a)whatever.com, then delete all the others, and re-add them (if you need to), thus making sdixon the oldest one. This should become their new OWA URL that they get automatically redirected to after logging in, and since it has no escaped characters, the problem will hopfully go away. "TD" <TD(a)discussions.microsoft.com> wrote in message news:89BA9BEB-F86E-4358-87EE-DA6E8639628E(a)microsoft.com... > Actually we have decided to drop the convio+sdixon was configured as a > secondary email address, and perhaps recreate it without the + sign and > see > if that makes a difference. Thanks for you help so far. > However while we are at it, based on your experience do secondary smtp > addresses create problems with OWA access, if they are created without the > special characters? > Thank you again. > > Tapera > > "Lee Derbyshire [MVP]" wrote: > >> Okay, thanks. You can see that it gets a 404 when it tries to access >> /exchange/convio+sdixon . Can you tell us what is the URL that you use >> when >> you edit it manually, i.e. the one that works. >> >> >> "TD" <TD(a)discussions.microsoft.com> wrote in message >> news:55281419-420B-44E7-86D0-E5D00219A7FA(a)microsoft.com... >> > He is the log for the affected user. I removed records for other users. >> > The >> > affected user is sdixon. I hope this hepls. >> > >> > #Software: Microsoft Internet Information Services 6.0 >> > #Version: 1.0 >> > #Date: 2010-07-01 15:41:51 >> > #Fields: date time s-sitename s-ip cs-method cs-uri-stem cs-uri-query >> > s-port >> > cs-username c-ip cs(User-Agent) sc-status sc-substatus sc-win32-status >> > >> > >> > 2010-07-01 15:42:40 W3SVC1 192.168.0.48 GET /exchange - 80 >> > CAREDOMAIN\sdixon >> > 192.168.200.20 >> > Exchange-Server-Frontend-Proxy/6.5+Mozilla/4.0+(compatible;+MSIE+6.0;+Windows+NT+5.2;+SV1;+.NET+CLR+1.1.4322;+.NET+CLR+2.0.50727;+MS-RTC+EA+2) >> > 302 0 0 >> > 2010-07-01 15:42:40 W3SVC1 192.168.0.48 GET /exchange/ - 80 >> > CAREDOMAIN\sdixon 192.168.200.20 >> > Exchange-Server-Frontend-Proxy/6.5+Mozilla/4.0+(compatible;+MSIE+6.0;+Windows+NT+5.2;+SV1;+.NET+CLR+1.1.4322;+.NET+CLR+2.0.50727;+MS-RTC+EA+2) >> > 200 0 0 >> > 2010-07-01 15:42:40 W3SVC1 192.168.0.48 GET /exchange/convio+sdixon/ >> > Cmd=navbar 80 CAREDOMAIN\sdixon 192.168.200.20 >> > Exchange-Server-Frontend-Proxy/6.5+Mozilla/4.0+(compatible;+MSIE+6.0;+Windows+NT+5.2;+SV1;+.NET+CLR+1.1.4322;+.NET+CLR+2.0.50727;+MS-RTC+EA+2) >> > 404 0 0 >> > 2010-07-01 15:42:40 W3SVC1 192.168.0.48 GET >> > /exchange/convio+sdixon/Inbox/ >> > Cmd=contents 80 CAREDOMAIN\sdixon 192.168.200.20 >> > Exchange-Server-Frontend-Proxy/6.5+Mozilla/4.0+(compatible;+MSIE+6.0;+Windows+NT+5.2;+SV1;+.NET+CLR+1.1.4322;+.NET+CLR+2.0.50727;+MS-RTC+EA+2) >> > 404 0 0 >> > /exchange/YASCHIK(a)care.org/NON_IPM_SUBTREE/Microsoft-Server-ActiveSync/Android/droid315964853545/7b74de1d8d19d1 >> > 2010-07-01 15:43:17 W3SVC1 192.168.0.48 GET /exchange - 80 >> > CAREDOMAIN\sdixon >> > 192.168.0.48 >> > Mozilla/4.0+(compatible;+MSIE+6.0;+Windows+NT+5.2;+SV1;+.NET+CLR+1.1.4322;+.NET+CLR+2.0.50727;+MS-RTC+EA+2) >> > 302 0 0 >> > 2010-07-01 15:43:17 W3SVC1 192.168.0.48 GET /exchange/ - 80 - >> > 192.168.0.48 >> > Mozilla/4.0+(compatible;+MSIE+6.0;+Windows+NT+5.2;+SV1;+.NET+CLR+1.1.4322;+.NET+CLR+2.0.50727;+MS-RTC+EA+2) >> > 401 2 2148074254 >> > 2010-07-01 15:43:17 W3SVC1 192.168.0.48 GET /exchange/ - 80 >> > CAREDOMAIN\sdixon 192.168.0.48 >> > Mozilla/4.0+(compatible;+MSIE+6.0;+Windows+NT+5.2;+SV1;+.NET+CLR+1.1.4322;+.NET+CLR+2.0.50727;+MS-RTC+EA+2) >> > 200 0 0 >> > 2010-07-01 15:43:17 W3SVC1 192.168.0.48 GET /exchange/convio+sdixon/ >> > Cmd=navbar 80 - 192.168.0.48 >> > Mozilla/4.0+(compatible;+MSIE+6.0;+Windows+NT+5.2;+SV1;+.NET+CLR+1.1.4322;+.NET+CLR+2.0.50727;+MS-RTC+EA+2) >> > 401 2 2148074254 >> > 2010-07-01 15:43:17 W3SVC1 192.168.0.48 GET >> > /exchange/convio+sdixon/Inbox/ >> > Cmd=contents 80 - 192.168.0.48 >> > Mozilla/4.0+(compatible;+MSIE+6.0;+Windows+NT+5.2;+SV1;+.NET+CLR+1.1.4322;+.NET+CLR+2.0.50727;+MS-RTC+EA+2) >> > 401 2 2148074254 >> > 2010-07-01 15:43:17 W3SVC1 192.168.0.48 GET /exchange/convio+sdixon/ >> > Cmd=navbar 80 CAREDOMAIN\sdixon 192.168.0.48 >> > Mozilla/4.0+(compatible;+MSIE+6.0;+Windows+NT+5.2;+SV1;+.NET+CLR+1.1.4322;+.NET+CLR+2.0.50727;+MS-RTC+EA+2) >> > 404 0 0 >> > 2010-07-01 15:43:17 W3SVC1 192.168.0.48 GET >> > /exchange/convio+sdixon/Inbox/ >> > Cmd=contents 80 CAREDOMAIN\sdixon 192.168.0.48 >> > Mozilla/4.0+(compatible;+MSIE+6.0;+Windows+NT+5.2;+SV1;+.NET+CLR+1.1.4322;+.NET+CLR+2.0.50727;+MS-RTC+EA+2) >> > 404 0 0 >> > >> > >> > >> > "Lee Derbyshire [MVP]" wrote: >> > >> >> "TD" <TD(a)discussions.microsoft.com> wrote in message >> >> news:4576409A-B924-49B1-8C3B-17ACBE1DEEEA(a)microsoft.com... >> >> > Hello everyone. We are in an Exchange 2003 SP2 on Windows 2003 SP2, >> >> > Outlook >> >> > 2003. >> >> > I am stumped with this one. I have one user, whom for some reason I >> >> > cannot >> >> > figure out, gets an error when she tries to get to email through >> >> > OWA. >> >> > She >> >> > gets a page not found error. "HTTP Error 404 - File or directory not >> >> > found. >> >> > Internet Information Services (IIS)" She can get to her email >> >> > through >> >> > Outlook just fine. And she is the only one having this problem out >> >> > of a >> >> > user >> >> > population of about 1000 folks. I have tried using >> >> > http://hostname/exchange, >> >> > but get the same error. I have looked at her user properties, and >> >> > everything >> >> > looks just the same as mine or any other user. I have tried getting >> >> > to >> >> > her >> >> > email thru OWA using both IE 7 & IE 8. >> >> > If this helps, I can get to her email thru OWA if I initially log >> >> > onto >> >> > OWA >> >> > with my credentials, and then edit the URL listed in IE with her >> >> > account >> >> > information. >> >> > My next option will be to delete and re-create the account if I >> >> > cannot >> >> > find >> >> > anything that works, altho this is my last option. >> >> > Thanks in advance for your help. >> >> >> >> Can you post for us the IIS log entries generated by the unsuccessful >> >> logon >> >> attempt (i.e. showing the 404), and the ones generated when you >> >> manually >> >> edit the URL. >> >> >> >> Lee. >> >> >> >> -- >> >> ______________________________________ >> >> >> >> Outlook Web Access For PDA , OWA For WAP >> >> www.leederbyshire.com >> >> lee a.t leederbyshire d.o.t c.o.m >> >> ______________________________________ >> >> >> >> >> >> . >> >> >> >> >> . >>
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