Phones4u and 3 Network
in [UK Mobile]
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From: Kenny on 20 Apr 2008 04:51 Following on from a heated discussion with Phones4u regarding a Pay monthly contract phone with the 3 network, can anyone shed some light on the following: The contract phone was bought by my wife on Fri 18th Apr 08 from the Phones4u high street shop in Dunfermline, however when I learned of the extremely "bad" deal she had signed up to I returned to the shop on Sat 19th Apr 08. I asked the shop to cancel immediately the contract and was informed that 3 DO NOT have a cancellation period for contracts purchased in the shop "face-to-face". If the phone had been ordered over the telephone or the net then a 7 day cancellation period exits. So much for Consumer rights. Apparently if the contract was on any other network then phones4u would have been cancelled forewith! I spoke with 3 Network customer services who confirmed all this - has anyone else come across this with 3 and have you been able to cancel contracts within 7 days after purchasing from shop? Kenny P.S. the reason phones4u DID NOT tell about the no cancellation period was because we hadn't asked! How silly not asking a question about nothing she new about.
From: BGN on 20 Apr 2008 04:59 On Sun, 20 Apr 2008 01:51:33 -0700 (PDT), Kenny <kenny.brown65(a)gmail.com> wrote: >P.S. the reason phones4u DID NOT tell about the no cancellation period >was because we hadn't asked! How silly not asking a question about >nothing she new about. Yes, that'll teach her. -- -- Nick ICQ: 9235201 EMAIL & MSN: nickmooney(a)spamcop.net -- Triumph Tiger 955i -- http://www.bgn.me.uk -- Touch - -- LOTR#4 SKOGA#8 DS#7 BOTAFOT#159 BOTM#2 FBOTY#06 PM#11
From: Andy Burns on 20 Apr 2008 05:10 On 20/04/2008 09:51, Kenny wrote: > The contract phone was bought by my wife on Fri 18th Apr 08 from the > Phones4u high street shop in Dunfermline, however when I learned of > the extremely "bad" deal she had signed up to I returned to the shop > on Sat 19th Apr 08. I asked the shop to cancel immediately the > contract and was informed that 3 DO NOT have a cancellation period for > contracts purchased in the shop "face-to-face". That's correct, she has no right to cancel as it wasn't ordered by phone, post, email, fax etc. http://www.consumerdirect.gov.uk/before_you_buy/thinking_about/mobile-phones/ > P.S. the reason phones4u DID NOT tell about the no cancellation period > was because we hadn't asked! You'd like them to explain *everything* that she didn't ask about? Caveat emptor.
From: The dog from that film you saw on 20 Apr 2008 07:12 "Kenny" <kenny.brown65(a)gmail.com> wrote in message news:a12530a7-0fa7-485b-87e5-e2f9db48340d(a)26g2000hsk.googlegroups.com... > > P.S. the reason phones4u DID NOT tell about the no cancellation period > was because we hadn't asked! How silly not asking a question about > nothing she new about. > did you expect them to say 'before you hand over your money, be aware you can't cancel this - are you sure you want to give us your business? - are you sure you don't want to change your mind?' that would be daft of them. -- Gareth. That fly, is your magic wand.....
From: Jimbo GM4DHJ on 20 Apr 2008 09:19
A Mr take-me -back ...... |