Problem with DSL and VPN
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From: garameth on 8 Oct 2005 11:21 I use VPN Software (Nortel Networks Contivity VPN Client v 4.15) to connect to my network at work from my home computer. I recently upgraded to DSL from dial-up, but have been unable to connect through my VPN to work from the DSL connection. It gets to the point where it attempts to retrieve a standard banner, then drops out. The messsage returned is "The secure Contivity VPN connection has been lost. Click Connect to re-establish the connection". I also get a "warning" on the System Event Viewer: "The server could not bind to the transport \Device\NetBT_Tcpip_[BAB0F5B2-6F58-426A-91EA-93F34C847982]." The Event ID is 2504. The device ID corresponds to the one listed for the "Nortel IPSECSHM Adapter" when I do a "ipconfig/all". I have no problem connecting from dial-up if I switch over, and otherwise have no problem connecting to the internet. I have configured the firewall on my own machine to allow transmission over port 500, as required, but even turning off the firewall has no effect. I have talked to the Support people at work, and they suggested it might be a router configuration issue, but the DSL support people have been no help at all. I have attempted to reconfigure the modem/router myself (the port forwarding setting), but this has no effect either. The modem's firewall is turned off. I am using a Dell Inspiron 5000e with the Windows XP (sp2) operating system, an Actiontec GT701-WG DSL Modem and a Linksys PCM200 Network card. My DSL Provider is Qwest. It is not absolutely necessary to be able to connect through my DSL, but it is extremely inconvenient to have to switch back to dial-up every time I want to reach the net at work, and I really believe it is merely a configuration issue. Csn anyone please help? Thanks, Gary
From: Chuck on 8 Oct 2005 23:51 Several of the cablew providers lock out VPN on home accounts. "garameth" <garameth(a)discussions.microsoft.com> wrote in message news:AEEBD733-6161-4126-95DD-95EEFF3BA99E(a)microsoft.com... > I use VPN Software (Nortel Networks Contivity VPN Client v 4.15) to connect > to my network at work from my home computer. I recently upgraded to DSL from > dial-up, but have been unable to connect through my VPN to work from the DSL > connection. It gets to the point where it attempts to retrieve a standard > banner, then drops out. The messsage returned is "The secure Contivity VPN > connection has been lost. Click Connect to re-establish the connection". I > also get a "warning" on the System Event Viewer: "The server could not bind > to the transport > \Device\NetBT_Tcpip_[BAB0F5B2-6F58-426A-91EA-93F34C847982]." The Event ID is > 2504. The device ID corresponds to the one listed for the "Nortel IPSECSHM > Adapter" when I do a "ipconfig/all". I have no problem connecting from > dial-up if I switch over, and otherwise have no problem connecting to the > internet. I have configured the firewall on my own machine to allow > transmission over port 500, as required, but even turning off the firewall > has no effect. I have talked to the Support people at work, and they > suggested it might be a router configuration issue, but the DSL support > people have been no help at all. I have attempted to reconfigure the > modem/router myself (the port forwarding > setting), but this has no effect either. The modem's firewall is turned off. > I am using a Dell Inspiron 5000e with the Windows XP (sp2) operating system, > an Actiontec GT701-WG DSL Modem and a Linksys PCM200 Network card. My DSL > Provider is Qwest. It is not absolutely necessary to be able to connect > through my DSL, but it is extremely inconvenient to have to switch back to > dial-up every time I want to reach the net at work, and I really believe it > is merely a configuration > issue. Csn anyone please help? > > Thanks, Gary >
From: garameth on 9 Oct 2005 11:56 So how do I find out if mine does? Don't ask me to call their support line, either. Qwest has the worst technical support I have ever encountered. When I called them to ask about the VPN issue, the "tech" merely said that they didn't have anything to do with it, and to call someone else. This is their standard response whenever they don't know the answer, and they apparently can only answer the simplest of questions. I have called them several times on different problems that have come up since the installation, and have gotten a straight answer only once. If they weren't currently the only one that offers DSL in my area, I'd just cancel the service. Gary "Chuck" wrote: > Several of the cablew providers lock out VPN on home accounts. > > "garameth" <garameth(a)discussions.microsoft.com> wrote in message > news:AEEBD733-6161-4126-95DD-95EEFF3BA99E(a)microsoft.com... > > I use VPN Software (Nortel Networks Contivity VPN Client v 4.15) to > connect > > to my network at work from my home computer. I recently upgraded to DSL > from > > dial-up, but have been unable to connect through my VPN to work from the > DSL > > connection. It gets to the point where it attempts to retrieve a standard > > banner, then drops out. The messsage returned is "The secure Contivity VPN > > connection has been lost. Click Connect to re-establish the connection". I > > also get a "warning" on the System Event Viewer: "The server could not > bind > > to the transport > > \Device\NetBT_Tcpip_[BAB0F5B2-6F58-426A-91EA-93F34C847982]." The Event ID > is > > 2504. The device ID corresponds to the one listed for the "Nortel IPSECSHM > > Adapter" when I do a "ipconfig/all". I have no problem connecting from > > dial-up if I switch over, and otherwise have no problem connecting to the > > internet. I have configured the firewall on my own machine to allow > > transmission over port 500, as required, but even turning off the firewall > > has no effect. I have talked to the Support people at work, and they > > suggested it might be a router configuration issue, but the DSL support > > people have been no help at all. I have attempted to reconfigure the > > modem/router myself (the port forwarding > > setting), but this has no effect either. The modem's firewall is turned > off. > > I am using a Dell Inspiron 5000e with the Windows XP (sp2) operating > system, > > an Actiontec GT701-WG DSL Modem and a Linksys PCM200 Network card. My DSL > > Provider is Qwest. It is not absolutely necessary to be able to connect > > through my DSL, but it is extremely inconvenient to have to switch back to > > dial-up every time I want to reach the net at work, and I really believe > it > > is merely a configuration > > issue. Csn anyone please help? > > > > Thanks, Gary > > > > >
From: Chuck on 9 Oct 2005 21:01 On Sun, 9 Oct 2005 08:56:05 -0700, "garameth" <garameth(a)discussions.microsoft.com> wrote: >> "garameth" <garameth(a)discussions.microsoft.com> wrote in message >> news:AEEBD733-6161-4126-95DD-95EEFF3BA99E(a)microsoft.com... >> > I use VPN Software (Nortel Networks Contivity VPN Client v 4.15) to >> connect >> > to my network at work from my home computer. I recently upgraded to DSL >> from >> > dial-up, but have been unable to connect through my VPN to work from the >> DSL >> > connection. It gets to the point where it attempts to retrieve a standard >> > banner, then drops out. The messsage returned is "The secure Contivity VPN >> > connection has been lost. Click Connect to re-establish the connection". I >> > also get a "warning" on the System Event Viewer: "The server could not >> bind >> > to the transport >> > \Device\NetBT_Tcpip_[BAB0F5B2-6F58-426A-91EA-93F34C847982]." The Event ID >> is >> > 2504. The device ID corresponds to the one listed for the "Nortel IPSECSHM >> > Adapter" when I do a "ipconfig/all". I have no problem connecting from >> > dial-up if I switch over, and otherwise have no problem connecting to the >> > internet. I have configured the firewall on my own machine to allow >> > transmission over port 500, as required, but even turning off the firewall >> > has no effect. I have talked to the Support people at work, and they >> > suggested it might be a router configuration issue, but the DSL support >> > people have been no help at all. I have attempted to reconfigure the >> > modem/router myself (the port forwarding >> > setting), but this has no effect either. The modem's firewall is turned >> off. >> > I am using a Dell Inspiron 5000e with the Windows XP (sp2) operating >> system, >> > an Actiontec GT701-WG DSL Modem and a Linksys PCM200 Network card. My DSL >> > Provider is Qwest. It is not absolutely necessary to be able to connect >> > through my DSL, but it is extremely inconvenient to have to switch back to >> > dial-up every time I want to reach the net at work, and I really believe >> it >> > is merely a configuration >> > issue. Csn anyone please help? >> > >> > Thanks, Gary >"Chuck" wrote: > >> Several of the cablew providers lock out VPN on home accounts. >> >So how do I find out if mine does? Don't ask me to call their support line, >either. Qwest has the worst technical support I have ever encountered. When I >called them to ask about the VPN issue, the "tech" merely said that they >didn't have anything to do with it, and to call someone else. This is their >standard response whenever they don't know the answer, and they apparently >can only answer the simplest of questions. I have called them several times >on different problems that have come up since the installation, and have >gotten a straight answer only once. If they weren't currently the only one >that offers DSL in my area, I'd just cancel the service. > >Gary Try the BBReports Qwest forum. <http://www.dslreports.com/forum/cover,872~days=365> -- Cheers, Chuck, MS-MVP [Windows - Networking] http://nitecruzr.blogspot.com/ Paranoia is not a problem, when it's a normal response from experience. My email is AT DOT actual address pchuck mvps org.
From: garameth on 10 Oct 2005 22:27
Thanks for the link to the Broadband forums. I have my answer, and it is this: The VPN requires a static IP address, and Qwest does not offer static addresses with MSN. The only other question I have is this: Why couldn't they simply have told me this on the phone instead of being rude and uninformative? Thanks again, Gary "Chuck" wrote: > On Sun, 9 Oct 2005 08:56:05 -0700, "garameth" > <garameth(a)discussions.microsoft.com> wrote: > > >> "garameth" <garameth(a)discussions.microsoft.com> wrote in message > >> news:AEEBD733-6161-4126-95DD-95EEFF3BA99E(a)microsoft.com... > >> > I use VPN Software (Nortel Networks Contivity VPN Client v 4.15) to > >> connect > >> > to my network at work from my home computer. I recently upgraded to DSL > >> from > >> > dial-up, but have been unable to connect through my VPN to work from the > >> DSL > >> > connection. It gets to the point where it attempts to retrieve a standard > >> > banner, then drops out. The messsage returned is "The secure Contivity VPN > >> > connection has been lost. Click Connect to re-establish the connection". I > >> > also get a "warning" on the System Event Viewer: "The server could not > >> bind > >> > to the transport > >> > \Device\NetBT_Tcpip_[BAB0F5B2-6F58-426A-91EA-93F34C847982]." The Event ID > >> is > >> > 2504. The device ID corresponds to the one listed for the "Nortel IPSECSHM > >> > Adapter" when I do a "ipconfig/all". I have no problem connecting from > >> > dial-up if I switch over, and otherwise have no problem connecting to the > >> > internet. I have configured the firewall on my own machine to allow > >> > transmission over port 500, as required, but even turning off the firewall > >> > has no effect. I have talked to the Support people at work, and they > >> > suggested it might be a router configuration issue, but the DSL support > >> > people have been no help at all. I have attempted to reconfigure the > >> > modem/router myself (the port forwarding > >> > setting), but this has no effect either. The modem's firewall is turned > >> off. > >> > I am using a Dell Inspiron 5000e with the Windows XP (sp2) operating > >> system, > >> > an Actiontec GT701-WG DSL Modem and a Linksys PCM200 Network card. My DSL > >> > Provider is Qwest. It is not absolutely necessary to be able to connect > >> > through my DSL, but it is extremely inconvenient to have to switch back to > >> > dial-up every time I want to reach the net at work, and I really believe > >> it > >> > is merely a configuration > >> > issue. Csn anyone please help? > >> > > >> > Thanks, Gary > >"Chuck" wrote: > > > >> Several of the cablew providers lock out VPN on home accounts. > >> > >So how do I find out if mine does? Don't ask me to call their support line, > >either. Qwest has the worst technical support I have ever encountered. When I > >called them to ask about the VPN issue, the "tech" merely said that they > >didn't have anything to do with it, and to call someone else. This is their > >standard response whenever they don't know the answer, and they apparently > >can only answer the simplest of questions. I have called them several times > >on different problems that have come up since the installation, and have > >gotten a straight answer only once. If they weren't currently the only one > >that offers DSL in my area, I'd just cancel the service. > > > >Gary > > Try the BBReports Qwest forum. > <http://www.dslreports.com/forum/cover,872~days=365> > > -- > Cheers, > Chuck, MS-MVP [Windows - Networking] > http://nitecruzr.blogspot.com/ > Paranoia is not a problem, when it's a normal response from experience. > My email is AT DOT > actual address pchuck mvps org. > |