Problems with HP ScanJet 4100C
in [Scanners]
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From: chakotay2 on 25 Nov 2006 17:07 I have a HP ScanJet 4100C. It has been working great for some time now and I am not sure what has changed to make it not work. When I use the scanner and camera wizard, all functions work fine, with the exception of any type of preview or any type of custom setting. If I hit preview on any of the selections (color, b&w, etc.) the error message is "An error occurred during preview. If the scanner is being used, please wait for it to complete the task, and then click preview" If I try to select custom and choose custom settings I get, "An error occurred while setting scanner preferences. If the scanner is being used, please wait for it to complete the task and then try again." This is wierd because it will let me scan in most modes but not either preview anything or use a custom setting. I have uninstalled and reinstalled the scanner, tried powering computer and scanner down and back up, deleting all USB hub entries in windows and reinstalling... I am not sure where to go next. I have googled and Yahoo'ed these error messages and get no helpful info. Any ideas?
From: CSM1 on 25 Nov 2006 18:51 <chakotay2(a)earthlink.net> wrote in message news:4568bcc9.1406734(a)news.west.earthlink.net... >I have a HP ScanJet 4100C. It has been working great for some time > now and I am not sure what has changed to make it not work. > > When I use the scanner and camera wizard, all functions work fine, > with the exception of any type of preview or any type of custom > setting. > > If I hit preview on any of the selections (color, b&w, etc.) the error > message is "An error occurred during preview. If the scanner is being > used, please wait for it to complete the task, and then click preview" > > If I try to select custom and choose custom settings I get, "An error > occurred while setting scanner preferences. If the scanner is being > used, please wait for it to complete the task and then try again." > > This is wierd because it will let me scan in most modes but not either > preview anything or use a custom setting. > > I have uninstalled and reinstalled the scanner, tried powering > computer and scanner down and back up, deleting all USB hub entries in > windows and reinstalling... I am not sure where to go next. I have > googled and Yahoo'ed these error messages and get no helpful info. > > Any ideas? My first guess, the scanner developed a hardware problem and you may need to purchase a new scanner or repair. -- CSM1 http://www.carlmcmillan.com --
From: chakotay2 on 26 Nov 2006 02:33 > >My first guess, the scanner developed a hardware problem and you may need to >purchase a new scanner or repair. > > Perhaps, but isn't there anything else I can try? It works fine in every other mode so it's not like it's DOA. Al
From: CSM1 on 26 Nov 2006 09:55 <chakotay2(a)earthlink.net> wrote in message news:4569430f.35780921(a)news.west.earthlink.net... > > >>My first guess, the scanner developed a hardware problem and you may need >>to >>purchase a new scanner or repair. >> >> > Perhaps, but isn't there anything else I can try? It works fine in > every other mode so it's not like it's DOA. > > Al You have tried all of the uninstall and re-install of the software and cleaned the registry of the scanner entries. So if you have done all of that, you have eliminated just about all of the software causes. That leaves only hardware trouble. The only other test you could do is substitute another HP Scanjet 4100C for yours. Of course I know you don't have another 4100C to test. -- CSM1 http://www.carlmcmillan.com --
From: Danny on 26 Nov 2006 13:32
I'm not an expert with the HP hardware, but it may not be a bad idea to verify that there's no other imaging applications running at the same time as running the WIA Wizard. Doublecheck you don't have any imaging startup programs (other than WIA) to verify. Both error messages seemed to point to the device being used by another application. hope this helps~ Danny Ha chakotay2(a)earthlink.net wrote: > I have a HP ScanJet 4100C. It has been working great for some time > now and I am not sure what has changed to make it not work. > > When I use the scanner and camera wizard, all functions work fine, > with the exception of any type of preview or any type of custom > setting. > > If I hit preview on any of the selections (color, b&w, etc.) the error > message is "An error occurred during preview. If the scanner is being > used, please wait for it to complete the task, and then click preview" > > If I try to select custom and choose custom settings I get, "An error > occurred while setting scanner preferences. If the scanner is being > used, please wait for it to complete the task and then try again." > > This is wierd because it will let me scan in most modes but not either > preview anything or use a custom setting. > > I have uninstalled and reinstalled the scanner, tried powering > computer and scanner down and back up, deleting all USB hub entries in > windows and reinstalling... I am not sure where to go next. I have > googled and Yahoo'ed these error messages and get no helpful info. > > Any ideas? |