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From: Thomas on 24 Apr 2008 10:04
Dear experts,

in our area we use Windows XP SP2 and Windows Server 2003 R2. All components
use the latest patches and service packs.

There is a network share which is locally mapped using a driveletter.

When we try to open a word document (doc-file) by using the command "File -
open" out of word, navigating to the document on the shared drive the doc is
opened quickly at all times.

When the user navigates to the shared drive (using the drive letter) and
just left-clicks the document in windows explorer it takes longer than a
minute while ms word opens up and loads the document.
This happens 5-10 times, then things go a lot faster for a while and then it
takes longer again.

Any ideas how to solve that problem ?

We currently do not have any error reports in eventlog, nor any other
phenomens. All the systems are working good, except that one problem.

Would appreciate any suggestions for further diagnostics.

Regards

Thomas

From: Thomas on 29 Apr 2008 09:44
Any suggests or question ?

Thought that every post will be answered ?

Regards

Thomas

"Thomas" wrote:

> Dear experts,
>
> in our area we use Windows XP SP2 and Windows Server 2003 R2. All components
> use the latest patches and service packs.
>
> There is a network share which is locally mapped using a driveletter.
>
> When we try to open a word document (doc-file) by using the command "File -
> open" out of word, navigating to the document on the shared drive the doc is
> opened quickly at all times.
>
> When the user navigates to the shared drive (using the drive letter) and
> just left-clicks the document in windows explorer it takes longer than a
> minute while ms word opens up and loads the document.
> This happens 5-10 times, then things go a lot faster for a while and then it
> takes longer again.
>
> Any ideas how to solve that problem ?
>
> We currently do not have any error reports in eventlog, nor any other
> phenomens. All the systems are working good, except that one problem.
>
> Would appreciate any suggestions for further diagnostics.
>
> Regards
>
> Thomas
>
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