Smartnet
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From: Morph on 17 Apr 2008 03:22 Hi. I have a question regarding Cisco's SmartNET. If let's say I have a 1841 router with some HWIC inside, if I buy a SmartNET for the 1841 are the HWIC's automaticaly covered as well? How does cisco know what I have in the router? Do I specify the configuration when buying the SmartNET and saying all these is installed in the router or what? Thanx.
From: CK on 17 Apr 2008 04:14 When ever you buy a smartnet you need to provide all the devices and additional cards you have in the divices to cover the insurance in smartnet.
From: Doug McIntyre on 17 Apr 2008 09:56 Morph <notimportant(a)mail.net> writes: >I have a question regarding Cisco's SmartNET. >If let's say I have a 1841 router with some HWIC inside, if I buy a >SmartNET for the 1841 are the HWIC's automaticaly covered as well? For the small end, yes, getting smartnet on the 1841 would cover everything inside. >How does cisco know what I have in the router? Do I specify the >configuration when buying the SmartNET and saying all these is installed >in the router or what? Again, for the smallend to mid-sized, you don't need to, they'll just ask for a 'show tech-support' when you open your case, and they'll see it all then. :) For the large boxes, they'll start asking for cards and modules installed to each of those cards (and pricing it out appropriately).
From: Thrill5 on 18 Apr 2008 12:38 I don't know what you mean by "large boxes", but when ordering SmartNet for 72xx, or 65xx series devices, Cisco does NOT ask what is installed in them. All they ask for is the chassis serial number. "Doug McIntyre" <merlyn(a)geeks.org> wrote in message news:4807572b$0$1113$8046368a(a)newsreader.iphouse.net... > Morph <notimportant(a)mail.net> writes: >>I have a question regarding Cisco's SmartNET. >>If let's say I have a 1841 router with some HWIC inside, if I buy a >>SmartNET for the 1841 are the HWIC's automaticaly covered as well? > > For the small end, yes, getting smartnet on the 1841 would cover > everything inside. > >>How does cisco know what I have in the router? Do I specify the >>configuration when buying the SmartNET and saying all these is installed >>in the router or what? > > Again, for the smallend to mid-sized, you don't need to, they'll just > ask for a 'show tech-support' when you open your case, and they'll see > it all then. :) > > For the large boxes, they'll start asking for cards and modules > installed to each of those cards (and pricing it out appropriately).
From: Andrey Tarasov on 19 Apr 2008 20:17
Thrill5 wrote: > I don't know what you mean by "large boxes", but when ordering SmartNet for > 72xx, or 65xx series devices, Cisco does NOT ask what is installed in them. > All they ask for is the chassis serial number. As long as there is no service modules installed. Andrey. |