Superior Drummer 2.0
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From: Glennbo on 20 Aug 2008 09:51 Archive bit not set, and keywords at the bottom for maximum search engine finding capability. If you are looking for condescending responses from the folks you buy your software from, look no farther! Toontrack is the most Superior in this category. After downloading the most recent update for Superior 2.0, that I had hoped would add this missing functionality that is included with BFD2 that allows you to match the software to your hardware, instead of the other way around. http://www.fxpansion.com/index.php?page=10&tab=84 I noticed that there was no documentation at all describing what had been fixed or added included in the update. What was included was a Read Me file that says: "We recommend that you choose Custom install and make sure you specify the correct path to install the VST.", which doesn't even match the install executable. It offers no choice to do a custom install at all. So I post a request for where this information that was not included with the update could be found, and I posted it in Toontrack's "Requests and Feedback" area. Rather than point me to the location of this information, Toontrack admins thought it better to move my post to their "Superior Support" area, which didn't help me at all. I have already had to massively alter my V-Drums hardware to match Superior 2.0, since it offers no easy way to make it match your hardware, and the hihat functionality, which is also not adjustable to match your hardware (BFD2 is), is something they have more or less said on their website that they will be implementing. Toontrack is far more concerned with which slot a post is sitting in than whether their customers are happy. Anyway, I only wanted to know if the hihat issues had been addressed in the update, but rather than a courteous reply from their tech support, I got this in my inbox this morning. This is from the head of tech support at Toontrack. It starts out apologetic, but instantly turns to "we are great" and "boohoo for you". --------------------------------------------------------------------- Glennbo, once again I'm sorry you feel you were unjustly treated. Posts gets moved to primary forums then answered as time allows. You may have noticed but we are a magnificent two people to manage these forums? did I mention that these same people have to answer a fair few dozens of emails everyday. Not to mention they are key people in term of configuring and testing the software? Bottom line is that neither John and I found the time to answer your query, specifically answered in the FAQ (as has been the case for all our product releases in the last 4 years incidentally). I'm done with this petty matter now, you can have your egg shell hat back and sob all you want, preferably elsewhere. All the best, RM --------------------------------------------------------------------- -- Remove YourHeadFromYourAss to Reply by email ________ __ / ____/ /__ ____ ____ / /_ ____ / / __/ / _ \/ __ \/ __ \/ __ \/ __ \ / /_/ / / __/ / / / / / / /_/ / /_/ / \____/_/\___/_/ /_/_/ /_/_.___/\____/ --------------------------------------------------------------------- Glennbo http://www.soundclick.com/glennbo Non-Linear Sound http://www.soundclick.com/jambits Hear My Music http://www.soundclick.com/ThePseudonyms "toontrack,drumkit from hell,drum kit,e-drums,dfh,ezdrummer, vintage,superior,drumkits,drumset,drums,drum,samples,drumsampler, drum machine,virtual drummer,vst,vsti,plugins,plugin, rtas,au,tracks,drumtrack,midi,sequencer,host,instrument,songwriting,music production,mixing,songwriter,producer,demo,studio,mac,pc,sample cd,sound,recording,presets,vitual instruments,ezx,custom & vintage,vintage add-on,latin percussion,vintage rock,tpc,plug,drummer,drum sounds,drum midi,drum samples,drum patterns,drum software,drum loops,drum beats,snare,kick,hihat,cymbal,toms,cowbell,Erik Phersson,Andreas Sundgren,Mattias Eklund,Henrik Kjellberg,Fredrik Thordendal,Olof Westman,Fredrik �rletun,Rogue Marechal,Annelie Olsson,Brad Bowden,Daniel Dermes,Andy Simon,toontrack podcast,toontrack vodcast,product demos,artist demos,video demos"
From: Nil on 20 Aug 2008 14:47 On 20 Aug 2008, Glennbo <vdrumsYourHeadFromYourAss(a)cox.net> wrote in cakewalk.audio: > Bottom line is that neither John and I found the time to answer > your query, specifically answered in the FAQ (as has been the case > for all our product releases in the last 4 years incidentally). > I'm done with this petty matter now, you can have your egg shell > hat back and sob all you want, preferably elsewhere. > > All the best, > RM Geez, that's a shitty, unprofessional attitude. It's like, "I *could* tell you, but I won't - nyah nyah nyah!" They really refuse to say what changes are in their product updates?? What does their FAQ have to say about your issue?
From: kitekrazy on 20 Aug 2008 16:40 Nil wrote: > On 20 Aug 2008, Glennbo <vdrumsYourHeadFromYourAss(a)cox.net> wrote in > cakewalk.audio: > >> Bottom line is that neither John and I found the time to answer >> your query, specifically answered in the FAQ (as has been the case >> for all our product releases in the last 4 years incidentally). >> I'm done with this petty matter now, you can have your egg shell >> hat back and sob all you want, preferably elsewhere. >> >> All the best, >> RM > > Geez, that's a shitty, unprofessional attitude. It's like, "I *could* > tell you, but I won't - nyah nyah nyah!" They really refuse to say what > changes are in their product updates?? > > What does their FAQ have to say about your issue? The best support I've seen on a forum so far is Image Line which makes Fruity Loops and assorted plugins.
From: Ricky Hunt on 22 Aug 2008 01:22 I had been looking at other products. I will not be buying from them again.
From: Ricky Hunt on 22 Aug 2008 18:55
"Glennbo" <vdrumsYourHeadFromYourAss(a)cox.net> wrote in message news:Xns9B0283F916676BrownShoesDontMakeIt(a)207.115.33.102... > In news:ch%qk.8259$cn7.6433(a)flpi145.ffdc.sbc.com the killer robot > kitekrazy > <kitekrazy(a)sbcglobal.net> grabbed the controls of the spaceship > cakewalk.audio and pressed these buttons... > > > This is good. Rogue Marechal claims that they are soooo busy over there > on > the Toontrack forum. It is now 1:00PM CST and they have an astronomical > number of *TWENTY* whole freeking new posts to move, edit, and delete. If they are that stressed the complaints need to go UPHILL to management, not the customers. I'd see if I could get in touch with someone higher up (maybe on the phone) and send them a copy of the email. I can't the way they talked to you. |