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From: Steve Terry on 6 May 2008 17:07

"Ken" <Reply to NG only> wrote in message
news:482075eb$0$2486$da0feed9(a)news.zen.co.uk...
> When I called to cancel with Three around 16 months ago they offered me a
> minimum contract where the average cost per month was �17.50. It wasn't
> straight forward as it was based on credits and goodness knows what to
> average out at this figure for the duration of the contract.
>
> What happens at the end of 18 months do they put it up to the �35 per
> month or will they start charging a net �17.50 per month.
> Don't make it easy do they?
> Ken
Just before 18 months you call 3 Customer Retentions and negotiate an
upgrade,
pointing out all the other possible deals you could get instead.

Don't wait for someone claiming to be from 3 to offer you an upgrade,
it'll probably be an independent 3 dealer trying it on.

Steve Terry



From: "Ken" Reply to NG on 7 May 2008 01:54

"Steve Terry" <gFOURwwk(a)tesco.net> wrote in message
news:fvqhao$t0r$1(a)news.albasani.net...
>
> "Ken" <Reply to NG only> wrote in message
> news:482075eb$0$2486$da0feed9(a)news.zen.co.uk...
>> When I called to cancel with Three around 16 months ago they offered me a
>> minimum contract where the average cost per month was �17.50. It wasn't
>> straight forward as it was based on credits and goodness knows what to
>> average out at this figure for the duration of the contract.
>>
>> What happens at the end of 18 months do they put it up to the �35 per
>> month or will they start charging a net �17.50 per month.
>> Don't make it easy do they?
>> Ken
> Just before 18 months you call 3 Customer Retentions and negotiate an
> upgrade,
> pointing out all the other possible deals you could get instead.
>
> Don't wait for someone claiming to be from 3 to offer you an upgrade,
> it'll probably be an independent 3 dealer trying it on.
>
> Steve Terry

Yep will do. My daughter just called T Mobile to say end of contract and
what can they offer to keep her custom and they said nothing so she
cancelled and is looking around. So not sure if this was becoming more the
normal.
Ken


From: R. Mark Clayton on 7 May 2008 05:35

"Ken" <Reply to NG only> wrote in message
news:482075eb$0$2486$da0feed9(a)news.zen.co.uk...
> When I called to cancel with Three around 16 months ago they offered me a
> minimum contract where the average cost per month was �17.50. It wasn't
> straight forward as it was based on credits and goodness knows what to
> average out at this figure for the duration of the contract.
>
> What happens at the end of 18 months do they put it up to the �35 per
> month or will they start charging a net �17.50 per month.
>
> Don't make it easy do they?
>
> Ken
>

If you were wise you'd walk...


From: "Ken" Reply to NG on 7 May 2008 06:03

"R. Mark Clayton" <nospamclayton(a)btinternet.com> wrote in message
news:CKSdnXzdEeN46rzVnZ2dneKdnZydnZ2d(a)bt.com...
>
> "Ken" <Reply to NG only> wrote in message
> news:482075eb$0$2486$da0feed9(a)news.zen.co.uk...
>> When I called to cancel with Three around 16 months ago they offered me a
>> minimum contract where the average cost per month was �17.50. It wasn't
>> straight forward as it was based on credits and goodness knows what to
>> average out at this figure for the duration of the contract.
>>
>> What happens at the end of 18 months do they put it up to the �35 per
>> month or will they start charging a net �17.50 per month.
>>
>> Don't make it easy do they?
>>
>> Ken
>>
>
> If you were wise you'd walk...

Why?


From: Steve Terry on 7 May 2008 07:31

"Ken" <Reply to NG only> wrote in message
news:48217e6a$0$26083$db0fefd9(a)news.zen.co.uk...
>
> "R. Mark Clayton" <nospamclayton(a)btinternet.com> wrote in message
> news:CKSdnXzdEeN46rzVnZ2dneKdnZydnZ2d(a)bt.com...
>> "Ken" <Reply to NG only> wrote in message
>> news:482075eb$0$2486$da0feed9(a)news.zen.co.uk...
>>> When I called to cancel with Three around 16 months ago they offered me
>>> a minimum contract where the average cost per month was �17.50. It
>>> wasn't straight forward as it was based on credits and goodness knows
>>> what to average out at this figure for the duration of the contract.
>>>
>>> What happens at the end of 18 months do they put it up to the �35 per
>>> month or will they start charging a net �17.50 per month.
>>> Don't make it easy do they?
>>> Ken
>>
>> If you were wise you'd walk...
>
> Why?
That's what i wondered too, 3 are now the network they should have been.

What a networks CR dept offers you depends entirely on their retention
figures,
if they have been good last month they'll tell you to sod off,
and the opposite is true.

i.e. I've heard at the moment Orange CR are making good offers to keep
customers

3 should offer something good, they've always tried to catch customers

Steve Terry


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