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From: microsoft.news.com on 30 Jun 2010 17:52

"VanguardLH" <V(a)nguard.LH> wrote in message
news:i0fse0$gti$1(a)news.albasani.net...
> microsoft.news.com wrote:
>
>> I'm _trying_ to do a "Dell System Return return my computer to
>> *factory Condition*. The CD-ROM drive has been dysfunctional for
>> dome time and I normally just use the DVD read/write drive instead.
>> All goes fine up to the point when it tries to reboot to start the
>> reinstallation process and than stalls with the message "No CD-ROM."
>> There doesn't' appear to be the option in the BIOS to boot fro DVD
>> drive, just CD-ROM.
>
> Yet tried yanking the power cable (after powering down the computer)
> from the problematic CD-ROM drive when you are attempting to do the
> factory image restore operation? Obviously you aren't using the bad
> CD-ROM drive to do the restore so you don't need it physically
> available during the restore.

I couldn't figure out how to get the plugout...
I'll have another try tomorrow.


From: PA Bear [MS MVP] on 30 Jun 2010 18:43
Also see...

PC Restore for Windows XP | Dell:
http://support.dell.com/support/topics/global.aspx/support/dsn/en/document?docid=181316


microsoft.news.com wrote:
> "PA Bear [MS MVP]" <PABearMVP(a)gmail.com> wrote in message
> news:u0DhpLHGLHA.4316(a)TK2MSFTNGP06.phx.gbl...
>> You'll find assistance here:
>> http://en.community.dell.com/support-forums/default.aspx
>
>
> TYVM
>
>
>>
>> microsoft.news.com wrote:
>>> "Hoyst Owen Petard" <ho(a)petard.invalid> wrote in message
>>> news:i0ffsq$vuq$1(a)news.eternal-september.org...
>>>> What did Dell support say when you contacted them?
>>>
>>>
>>> Nothing....
>>>
>>> I got fed up with waiting on the end of a phone...
>>>
>>>>
>>>> "microsoft.news.com" <zulu.romeotangohotel(a)ntlworld.com> wrote in
>>>> message
>>>> news:OhvksUFGLHA.1868(a)TK2MSFTNGP05.phx.gbl...
>>>>> I'm _trying_ to do a "Dell System Return return my computer to
>>>>> *factory
>>>>> Condition*.
>>>>>
>>>>> The CD-ROM drive has been dysfunctional for dome time and I normally
>>>>> just
>>>>> use the DVD read/write drive instead.
>>>>>
>>>>> All goes fine up to the point when it tries to reboot to start the
>>>>> reinstallation process and than stalls with the message "No CD-ROM."
>>>>>
>>>>> There doesn't' appear to be the option in the BIOS to boot fro DVD
>>>>> drive,
>>>>> just CD-ROM.
>>>>> Also, this part of the BIOS list is greyed out (BTW, I accessed the
>>>>> BIOS
>>>>> by pressing F2 whilst restarting) so I don't know if I could change it
>>>>> anyway...
>>>>>
>>>>> Assuming that I _could_ change the (greyed out bit of) the BIOS to
>>>>> boot
>>>>> from a USB Device, and if I copied the whole DEell disc to a memory
>>>>> stick, could I use that instead?
>>>>>
>>>>> If not....now what?
>>>>>
>>>>>
>>>>>
>>>>> Be gentle with me <g>, I've never tried anything like this before...!
>>>>>
>>>>> FWIW I am also very partially sighted, which makes it all a bit like
>>>>> climbing Everest!
>>>>>
>>>>> --
>>>>> Rog

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