Unable to print in a workgroup
in [Network and Web]
|
Prev: commander acomplia en ligne aucune prescriptionacheter acomplia canada commander en ligneun Achat de acomplia avec livraisoncitrate de Rimonabant bon marchecommander acomplia soft
Next: Windows XP networks work intermittently
From: Sol on 21 May 2008 21:12 Hello. I was working on a 2 PC Windows XP Home SP2 workgroup and I was unable to get a shared printer to print from one of the PCs. The PC hosting the printer was an older Dell Dimension desktop which could print without issues, and the other PC in the workgroup was a Dell laptop (Latitude?). The PCs are connected through a Linksys WiFi router (the laptop is wireless, the desktop wired). The printer is set to be shared, and both PCs can access the internet, and ping each other successfully. Running the Add Printer wizard on the laptop at the beginning of all this, and selecting "browse the network for printers" did list the printer share, but when I tried to select the share (or if I tried to enter the \\servername\sharename manually) all that happened is a small dialog box labeled "Connect to compnamehere..." appeared, asking for a password to log onto the desktop PC as "\\compname\Guest". The Guest accounts on both PCs were active, and *as far as I know* had no passwords protecting either one. Needless to say, whenever I tried to enter a blank password, or enter the password "guest" or "Guest", this dialog box errored out with an "access denied" or similar message. Running the Network Setup Wizard on both PCs changed nothing. I changed the desktop PC's computer name and the printer share's name, which did nothing (but see below). I tried to perform "net print \\compname\printershare" from the laptop to the shared printer, and I received this error: "System error 1385 has occurred - Logon failure: the user has not been granted the requested logon type at this computer" or something to that effect. I tried to create a user account with the same name, privileges and password on both PCs to see if that would allow access to the printer share, but no dice. The printer share did not appear in the Add Printer wizard under "browse network for printers" after I changed the desktop PC's "computer name" and the printer share's name, although the computer name did appear. A "net print" from the desktop PC to the laptop worked without any errors. Both PCs are set to use the same workgroup, MSHOME. Finally, I tried to disable the Windows Firewall on both PCs, even though both reported that File and Print Sharing was being allowed through the firewall. Interestingly, on the desktop PC, I was unable to turn off the Windows Firewall through the control panel applet, because the option was greyed out. The only option I could choose was the "Don't allow exceptions" checkbox. At the top of the window, a message read something like this: "Due to security concerns, Windows Firewall is being controlled by group policy". As stated above, both machines have XP Home SP2 (actually, I believe the laptop had XP Media Center, but it definetly had SP2 installed). I was totally unable to access the group policy editor on the desktop (for obvious reasons). Any ideas? Thanks very much in advance for your help. I apologize for the imprecise nature of the above problem description, but unfortunately I don't own the machines in question and I'm not near them. Thanks again and cheers!
From: mbhinz on 22 May 2008 14:48 "Sol" wrote: > Hello. > > I was working on a 2 PC Windows XP Home SP2 workgroup and I was unable > to get a shared printer to print from one of the PCs. The PC hosting > the printer was an older Dell Dimension desktop which could print > without issues, and the other PC in the workgroup was a Dell laptop > (Latitude?). The PCs are connected through a Linksys WiFi router (the > laptop is wireless, the desktop wired). The printer is set to be > shared, and both PCs can access the internet, and ping each other > successfully. Running the Add Printer wizard on the laptop at the > beginning of all this, and selecting "browse the network for printers" > did list the printer share, but when I tried to select the share (or if > I tried to enter the \\servername\sharename manually) all that happened > is a small dialog box labeled "Connect to compnamehere..." appeared, > asking for a password to log onto the desktop PC as "\\compname\Guest". > The Guest accounts on both PCs were active, and *as far as I know* had > no passwords protecting either one. Needless to say, whenever I tried > to enter a blank password, or enter the password "guest" or "Guest", > this dialog box errored out with an "access denied" or similar message. > Running the Network Setup Wizard on both PCs changed nothing. I > changed the desktop PC's computer name and the printer share's name, > which did nothing (but see below). I tried to perform "net print > \\compname\printershare" from the laptop to the shared printer, and I > received this error: "System error 1385 has occurred - Logon failure: > the user has not been granted the requested logon type at this computer" > or something to that effect. I tried to create a user account with the > same name, privileges and password on both PCs to see if that would > allow access to the printer share, but no dice. The printer share did > not appear in the Add Printer wizard under "browse network for printers" > after I changed the desktop PC's "computer name" and the printer share's > name, although the computer name did appear. A "net print" from the > desktop PC to the laptop worked without any errors. Both PCs are set to > use the same workgroup, MSHOME. Finally, I tried to disable the Windows > Firewall on both PCs, even though both reported that File and Print > Sharing was being allowed through the firewall. Interestingly, on the > desktop PC, I was unable to turn off the Windows Firewall through the > control panel applet, because the option was greyed out. The only > option I could choose was the "Don't allow exceptions" checkbox. At the > top of the window, a message read something like this: "Due to security > concerns, Windows Firewall is being controlled by group policy". As > stated above, both machines have XP Home SP2 (actually, I believe the > laptop had XP Media Center, but it definetly had SP2 installed). I was > totally unable to access the group policy editor on the desktop (for > obvious reasons). > > Any ideas? > > Thanks very much in advance for your help. I apologize for the > imprecise nature of the above problem description, but unfortunately I > don't own the machines in question and I'm not near them. > > Thanks again and cheers! > "mbhinz" wrote: I wish I could help you. However, I am having a similiar problem myself. I have done everything required to enable the firewall, set-up the network, set a printer for sharing and then it fails to connect to the external printer. The "Add A Printer" wizard will display my own printer and the workgroup name, but hangs indefinitely waiting for the network printer. I can't get an answer (or a hint) from anybody.
From: Lem on 22 May 2008 15:26 Sol wrote: > Hello. > > I was working on a 2 PC Windows XP Home SP2 workgroup and I was unable > to get a shared printer to print from one of the PCs. The PC hosting > the printer was an older Dell Dimension desktop which could print > without issues, and the other PC in the workgroup was a Dell laptop > (Latitude?). The PCs are connected through a Linksys WiFi router (the > laptop is wireless, the desktop wired). The printer is set to be > shared, and both PCs can access the internet, and ping each other > successfully. Running the Add Printer wizard on the laptop at the > beginning of all this, and selecting "browse the network for printers" > did list the printer share, but when I tried to select the share (or if > I tried to enter the \\servername\sharename manually) all that happened > is a small dialog box labeled "Connect to compnamehere..." appeared, > asking for a password to log onto the desktop PC as "\\compname\Guest". > The Guest accounts on both PCs were active, and *as far as I know* had > no passwords protecting either one. Needless to say, whenever I tried > to enter a blank password, or enter the password "guest" or "Guest", > this dialog box errored out with an "access denied" or similar message. > Running the Network Setup Wizard on both PCs changed nothing. I > changed the desktop PC's computer name and the printer share's name, > which did nothing (but see below). I tried to perform "net print > \\compname\printershare" from the laptop to the shared printer, and I > received this error: "System error 1385 has occurred - Logon failure: > the user has not been granted the requested logon type at this computer" > or something to that effect. I tried to create a user account with the > same name, privileges and password on both PCs to see if that would > allow access to the printer share, but no dice. The printer share did > not appear in the Add Printer wizard under "browse network for printers" > after I changed the desktop PC's "computer name" and the printer share's > name, although the computer name did appear. A "net print" from the > desktop PC to the laptop worked without any errors. Both PCs are set to > use the same workgroup, MSHOME. Finally, I tried to disable the Windows > Firewall on both PCs, even though both reported that File and Print > Sharing was being allowed through the firewall. Interestingly, on the > desktop PC, I was unable to turn off the Windows Firewall through the > control panel applet, because the option was greyed out. The only > option I could choose was the "Don't allow exceptions" checkbox. At the > top of the window, a message read something like this: "Due to security > concerns, Windows Firewall is being controlled by group policy". As > stated above, both machines have XP Home SP2 (actually, I believe the > laptop had XP Media Center, but it definetly had SP2 installed). I was > totally unable to access the group policy editor on the desktop (for > obvious reasons). > > Any ideas? > > Thanks very much in advance for your help. I apologize for the > imprecise nature of the above problem description, but unfortunately I > don't own the machines in question and I'm not near them. > > Thanks again and cheers! What is the virus/malware state of both machines, particularly the Desktop, and how do you know? Could you view the exceptions to Windows Firewall, and if so, is "File and Printer Sharing" listed and checked? See http://windowsxp.mvps.org/resetfwpol.htm -- Lem -- MS-MVP To the moon and back with 2K words of RAM and 36K words of ROM. http://en.wikipedia.org/wiki/Apollo_Guidance_Computer http://history.nasa.gov/afj/compessay.htm
From: Sol on 24 May 2008 00:20 Lem wrote: > What is the virus/malware state of both machines, particularly the > Desktop, and how do you know? Good question. I have no idea, though the PCs' owner did suspect a little malware may be present (possibly on either system, but particularly the desktop). It/they certainly could be infected and infested. > > Could you view the exceptions to Windows Firewall, and if so, is "File > and Printer Sharing" listed and checked? > Yes, I could view the exceptions to Windows Firewall on the desktop PC, and yes, "File and Printer Sharing" was listed and checked. I even looked at which ports were being forwarded through the Firewall, and they appeared to match the ports opened in the Firewall on the laptop (they were left at the default ports). I had no trouble disabling the Firewall on the laptop or viewing any of its exceptions etc., incidentally. > See http://windowsxp.mvps.org/resetfwpol.htm > Thanks for the link. I'll certainly give that a try and see if it helps any. I think the malware tack is probably the most sensible one to try next, though I believe it could also be a security or parental control app gone wild, or something along those lines. I'll check further. But any more ideas, especially in regard to "System Error 1385" would be much appreciated! Thanks very much.
From: Lem on 24 May 2008 01:36
Sol wrote: > But any more ideas, especially in regard to "System Error 1385" would be > much appreciated! > > Thanks very much. There's always Google: http://tinyurl.com/4tcbhf If Bob Lin's advice (from the first hit) doesn't help, do try Hans-Georg Michna's Windows Network Problem Solver (referenced in the second hit). -- Lem -- MS-MVP To the moon and back with 2K words of RAM and 36K words of ROM. http://en.wikipedia.org/wiki/Apollo_Guidance_Computer http://history.nasa.gov/afj/compessay.htm |