Vaio S360 touchpad problem
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From: GB on 21 Jan 2008 15:33 Hi all, I have kind of a weird problem I'm hoping someone can help me with. I have a user who has a Sony Vaio VGN-S360 laptop: 1.7 GHz Pentium 512MB RAM Win XP Home SP2 His hard drive crashed a while back. After installing a new disk he discovered that he had misplaced the Sony Restore disks. So he used a set of Dell Restore disks instead ( I know). He was able to get everything working again except the touchpad. After some unseuccessful effort to fix the problem, he gave up and bought a new laptop. So, now I'm trying to get the Sony fully functional again. I found a Sony Restore DVD on the Web, bought it and ran it on the Sony. Seemed to restore everything to factory except, you guessed it, the touchpad. The Device Manager reports that it sees the touchpad, but returns a Code 24 - 'This device is not present, is not working properly, or does not have all its drivers installed' under device status. I have tried restoring the Sony using both the Sony Restore DVD and doing a straight new XP Pro install. Code 24 is indicated regardless whether I use the Sony DVD or just install XP Pro alone from a bootable XP disk. The different result between the two installs as far as the touchpad goes is what the it is reported as under Device Manager. Under XP Pro shows it as a PS/2 compatible mouse and installs whatever generic PS/2 driver comes with XP. After the Sony restore DVD finishes up, Device Manager reports it as an ALPS Wide Pointing Device for Vaio and it is installed with Apoint drivers in the Program Files\Apoint directory . Under both installs, I have forced a device uninstall and re-booted. Windows redetects the presence of the touchpad and attempts to re-install the hardware. Re-installation fails under both versions of Windows, Sony Recovered XP Home and straight XP Pro. Both indicate a Code 24 again in the Device Manager. Under both OS installs, I have also dowloaded and installed the latest touchpad device driver and utility from Sony. Still get a Code 24. So, I'm at a loss except to believe that there is something physically wrong with the touchpad hardware. The user says that the touchpad worked fine prior to the hard drive crash, but I can think of nothing else it could be. If anyone has ever seen this sort of thing before and has a fix, I'd be very grateful. Thanks in advance for any advice, Garrett
From: Quaoar on 22 Jan 2008 12:02 GB wrote: > Hi all, > > I have kind of a weird problem I'm hoping someone can help me with. > > I have a user who has a Sony Vaio VGN-S360 laptop: > > 1.7 GHz Pentium > 512MB RAM > Win XP Home SP2 > > His hard drive crashed a while back. After installing a new disk he > discovered that he had misplaced the Sony Restore disks. > > So he used a set of Dell Restore disks instead ( I know). > > He was able to get everything working again except the touchpad. After some > unseuccessful effort to fix the problem, he gave up and bought a new laptop. > > So, now I'm trying to get the Sony fully functional again. I found a Sony > Restore DVD on the Web, bought it and ran it on the Sony. Seemed to restore > everything to factory except, you guessed it, the touchpad. > > The Device Manager reports that it sees the touchpad, but returns a Code > 24 - 'This device is not present, is not working properly, or does not have > all its drivers installed' under device status. I have tried restoring the > Sony using both the Sony Restore DVD and doing a straight new XP Pro > install. Code 24 is indicated regardless whether I use the Sony DVD or just > install XP Pro alone from a bootable XP disk. The different result between > the two installs as far as the touchpad goes is what the it is reported as > under Device Manager. > > Under XP Pro shows it as a PS/2 compatible mouse and installs whatever > generic PS/2 driver comes with XP. > > After the Sony restore DVD finishes up, Device Manager reports it as an ALPS > Wide Pointing Device for Vaio and it is installed with Apoint drivers in the > Program Files\Apoint directory . > > Under both installs, I have forced a device uninstall and re-booted. Windows > redetects the presence of the touchpad and attempts to re-install the > hardware. Re-installation fails under both versions of Windows, Sony > Recovered XP Home and straight XP Pro. Both indicate a Code 24 again in the > Device Manager. > > Under both OS installs, I have also dowloaded and installed the latest > touchpad device driver and utility from Sony. Still get a Code 24. > > So, I'm at a loss except to believe that there is something physically wrong > with the touchpad hardware. The user says that the touchpad worked fine > prior to the hard drive crash, but I can think of nothing else it could be. > > If anyone has ever seen this sort of thing before and has a fix, I'd be very > grateful. > > Thanks in advance for any advice, > > Garrett > > It is possible, I suppose, that someone opened the case and stripped the ribbon cable at the mainboard, not knowing how to release the zif connector. Also, do the function keys/camera (if any) work as they should? If not, there are proprietary Sony applications and libraries that might be causing the touchpad problem if they are not installed. Any touchpad settings in BIOS setup (normally not, but...) These Sony items are usually available only on the restore CDs or in the restore partition on the original drive. Q Q
From: GB on 22 Jan 2008 13:09 Quaoar wrote: > GB wrote: >> Hi all, >> >> I have kind of a weird problem I'm hoping someone can help me with. >> >> I have a user who has a Sony Vaio VGN-S360 laptop: >> >> 1.7 GHz Pentium >> 512MB RAM >> Win XP Home SP2 >> >> His hard drive crashed a while back. After installing a new disk he >> discovered that he had misplaced the Sony Restore disks. >> >> So he used a set of Dell Restore disks instead ( I know). >> >> He was able to get everything working again except the touchpad. After >> some unseuccessful effort to fix the problem, he gave up and bought a >> new laptop. >> >> So, now I'm trying to get the Sony fully functional again. I found a >> Sony Restore DVD on the Web, bought it and ran it on the Sony. Seemed >> to restore everything to factory except, you guessed it, the touchpad. >> >> The Device Manager reports that it sees the touchpad, but returns a >> Code 24 - 'This device is not present, is not working properly, or >> does not have all its drivers installed' under device status. I have >> tried restoring the Sony using both the Sony Restore DVD and doing a >> straight new XP Pro install. Code 24 is indicated regardless whether I >> use the Sony DVD or just install XP Pro alone from a bootable XP disk. >> The different result between the two installs as far as the touchpad >> goes is what the it is reported as under Device Manager. >> >> Under XP Pro shows it as a PS/2 compatible mouse and installs whatever >> generic PS/2 driver comes with XP. >> >> After the Sony restore DVD finishes up, Device Manager reports it as >> an ALPS Wide Pointing Device for Vaio and it is installed with Apoint >> drivers in the Program Files\Apoint directory . >> >> Under both installs, I have forced a device uninstall and re-booted. >> Windows redetects the presence of the touchpad and attempts to >> re-install the hardware. Re-installation fails under both versions of >> Windows, Sony Recovered XP Home and straight XP Pro. Both indicate a >> Code 24 again in the Device Manager. >> >> Under both OS installs, I have also dowloaded and installed the latest >> touchpad device driver and utility from Sony. Still get a Code 24. >> >> So, I'm at a loss except to believe that there is something physically >> wrong with the touchpad hardware. The user says that the touchpad >> worked fine prior to the hard drive crash, but I can think of nothing >> else it could be. >> >> If anyone has ever seen this sort of thing before and has a fix, I'd >> be very grateful. >> >> Thanks in advance for any advice, >> >> Garrett >> > > It is possible, I suppose, that someone opened the case and stripped the > ribbon cable at the mainboard, not knowing how to release the zif > connector. Also, do the function keys/camera (if any) work as they > should? If not, there are proprietary Sony applications and libraries > that might be causing the touchpad problem if they are not installed. > Any touchpad settings in BIOS setup (normally not, but...) These Sony > items are usually available only on the restore CDs or in the restore > partition on the original drive. > > Q > > Q Hi Q, Thanks for your input. I know that the case had to have been opened when the hard disk was replaced. I was told this was done under warranty at Best Buy where the Sony was originally purchased. For whatever reason, the techs at that time did not run a restore disk on the machine and returned it with an empty hard drive. The owner did not have the Sony restore disks (they were in another bag which had been stolen). So he tried various things to get the machine up and running with no success. As the machine had a new drive installed, there was not a recovery partition to restore from and the original restore disks are lost. I used a Recovery Disk purchased online for the model laptop I have. That seemed to fix everything except the touchpad. I'm going to try re-flashing the BIOS today. Not sure what the BIOS could have to do with the problem, but I've tried every 'normal' trick I can think of. Thanks again for you advice. Garrett
From: BillW50 on 22 Jan 2008 15:53 In news:13pccbtrglrt0cd(a)corp.supernews.com, GB typed on Tue, 22 Jan 2008 10:09:52 -0800: > Quaoar wrote: >> GB wrote: >>> Hi all, >>> >>> I have kind of a weird problem I'm hoping someone can help me with. >>> >>> I have a user who has a Sony Vaio VGN-S360 laptop: >>> >>> 1.7 GHz Pentium >>> 512MB RAM >>> Win XP Home SP2 >>> >>> His hard drive crashed a while back. After installing a new disk he >>> discovered that he had misplaced the Sony Restore disks. >>> >>> So he used a set of Dell Restore disks instead ( I know). >>> >>> He was able to get everything working again except the touchpad. >>> After some unseuccessful effort to fix the problem, he gave up and >>> bought a new laptop. >>> >>> So, now I'm trying to get the Sony fully functional again. I found a >>> Sony Restore DVD on the Web, bought it and ran it on the Sony. >>> Seemed to restore everything to factory except, you guessed it, the >>> touchpad. The Device Manager reports that it sees the touchpad, but >>> returns a >>> Code 24 - 'This device is not present, is not working properly, or >>> does not have all its drivers installed' under device status. I have >>> tried restoring the Sony using both the Sony Restore DVD and doing a >>> straight new XP Pro install. Code 24 is indicated regardless >>> whether I use the Sony DVD or just install XP Pro alone from a >>> bootable XP disk. The different result between the two installs as >>> far as the touchpad goes is what the it is reported as under Device >>> Manager. Under XP Pro shows it as a PS/2 compatible mouse and >>> installs >>> whatever generic PS/2 driver comes with XP. >>> >>> After the Sony restore DVD finishes up, Device Manager reports it as >>> an ALPS Wide Pointing Device for Vaio and it is installed with >>> Apoint drivers in the Program Files\Apoint directory . >>> >>> Under both installs, I have forced a device uninstall and re-booted. >>> Windows redetects the presence of the touchpad and attempts to >>> re-install the hardware. Re-installation fails under both versions >>> of Windows, Sony Recovered XP Home and straight XP Pro. Both >>> indicate a Code 24 again in the Device Manager. >>> >>> Under both OS installs, I have also dowloaded and installed the >>> latest touchpad device driver and utility from Sony. Still get a >>> Code 24. So, I'm at a loss except to believe that there is something >>> physically wrong with the touchpad hardware. The user says that the >>> touchpad worked fine prior to the hard drive crash, but I can think >>> of nothing else it could be. >>> >>> If anyone has ever seen this sort of thing before and has a fix, I'd >>> be very grateful. >>> >>> Thanks in advance for any advice, >>> >>> Garrett >>> >> >> It is possible, I suppose, that someone opened the case and stripped >> the ribbon cable at the mainboard, not knowing how to release the zif >> connector. Also, do the function keys/camera (if any) work as they >> should? If not, there are proprietary Sony applications and >> libraries that might be causing the touchpad problem if they are not >> installed. Any touchpad settings in BIOS setup (normally not, >> but...) These Sony items are usually available only on the restore >> CDs or in the restore partition on the original drive. > > Hi Q, > > Thanks for your input. I know that the case had to have been opened > when the hard disk was replaced. I was told this was done under > warranty at Best Buy where the Sony was originally purchased. For > whatever reason, the techs at that time did not run a restore disk on > the machine and returned it with an empty hard drive. The owner did > not have the Sony restore disks (they were in another bag which had > been stolen). So he tried various things to get the machine up and > running with no success. > As the machine had a new drive installed, there was not a recovery > partition to restore from and the original restore disks are lost. I > used a Recovery Disk purchased online for the model laptop I have. > That seemed to fix everything except the touchpad. > > I'm going to try re-flashing the BIOS today. Not sure what the BIOS > could have to do with the problem, but I've tried every 'normal' > trick I can think of. > > Thanks again for you advice. > > Garrett Oh no! Don't flash the BIOS! I seriously doubt that will help the touchpad at all. First of all, using a Dell restore disk for a Sony or any other make and getting it to work is like unheard of. Normally you can't get one manufactures CD/DVD to work on the same, even being a different model number. You are very lucky to get this far. Second of all, there are two major manufactures of touchpads for laptops. The most popular one is a Synaptics. I would go there (Google what their website is) and download their driver. If it doesn't work, try the other big manufacture (I can't think of it right now). That might be enough info for now, if not just ask. -- Bill email: change kom to com
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